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hne care coordinator resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results.

Highlights
  • Assessment and evaluation of social determinants of health
  • Engages patients from community to determine service gaps
  • Engages clients at critical stages for immediate referral to appropriate providers
  • Provides support to assist client in utilizing services appropriately and promote healthy behaviors
  • Mentors clients to assist in improving overall health: Substance use, nutrition, medication adherence, therapies, appointments,
  • Provides referrals appropriate to client's individual service plan
  • Updates care plan every 6 months to meet client's current stage of improvement
  • Assist clients with insurance related matters such as pharmacy issues, co-payments, access to affordable Rx drug plans, re-enrollment and upgrades.
  • Timely referrals to rental start-up, eviction prevention, legal, etc.
  • Crisis Intervention
  • Compiles,, organizes, and reports all contact detail, referrals, and documents in CIS
  • Submits monthly reports as required by DPH Ryan White Program
Education
Bachelor of Arts: Liberal Arts, Expected in 2001 to Harvard University - Cambridge, MA
GPA:
Liberal Arts
Certifications
  • Licensed Certified Community Health Worker 01/21/2022
  • Real Estate License (Licensed Salesperson) 04/2012 Massachusetts and Pioneer Valley Association of Realtors
  • HUD Certified Housing Counselor 05/2016: Neighborworks Homeownership Center Certification (advance foreclosure mitigation)
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Professional Experience
HNE Care Coordinator, 05/2022 to Current
Baystate HealthCity, STATE,
  • Determined need for special assessment activities for complex cases, effectively developing and carrying out care plans.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Completed assessments in accordance with current regulations and guidelines.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Used company software and databases to document records of services performed and patient conditions.
  • Provided training as needed
  • Developed work flows to assist with efficient identification of high-risk patients
  • Exceeded expectations in addressing critical social needs of patients
Medical Case Manager (Ryan White Program), 12/2018 to 05/2022
Baystate Health - Baystate Medical CenterCity, STATE,

During my time as a Case Worker at the Mason Square Health Center I'm pleased that many patient's assisted remain housed and witnessed the improvement of patient health by timely connecting these them to programs and services during moments of critical need.

  • Created treatment or service plan meeting each client's individualized needs.
  • Maintained high level of client confidentiality, following strict guidelines and recommendations.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Documented progress in treatment plans, educational and recreational activities and maintained updated case records.
  • Offered support and direction to families and coordinated with court system and other community agencies for treatment.
  • Conducted outreach by visiting homes of vulnerable patients to promote overall health
  • Worked closely with primary care providers to assist in best patient outcomes
  • Utilized experience in eviction prevention and housing to assist clients who are at risk of becoming homeless
  • In collaboration with other community agencies, submitted rental startup, utility assistance, and eviction prevention applications
  • Assisted clients with insurance issues, applications, plan upgrades, premiums, co-payments, and pharmacy as needed.
Program Manager-Eviction & Foreclosure Prevention, 08/2014 to 05/2016
Community Renewal Team, IncCity, STATE,

In my role of the Eviction & Foreclosure Prevention Manager at Community Renewal Team i supervised operations for the Eviction and Foreclosure Prevention Programs. A key function of this position was the ongoing development processes to improve programs and services intended to remedy and prevent chronic homelessness. The following details daily operations:

  • Development of policies and procedures
  • Employee management/supervision
  • Monthly reporting for agency, funders
  • Monitoring of data to analyze customer inquiries and service trends
  • Development of work flow processes to increase productivity and quality of direct services
  • Monitoring of and tracking of budget line items
  • Budget revisions and allocating of funds to promote future need
  • Collaborations with other community service providers
  • Monthly, quarterly, and yearly reporting
  • Development of Foreclosure prevention processes
  • Direct services to homeowners facing foreclosure
  • Collaboration with financial literacy programs and services including first time home-buyer workshops and education
Foreclosure Prevention Housing Counselor, 08/2013 to 05/2014
Community Renewal Team, IncCity, STATE,

As a Foreclosure Prevention Housing Counselor i utilized my experience in bank negotiation, financial counseling, and case management, to devise a comprehensive individually tailored action plan to assist clients either save their home or transition out to safer, more habitable and affordable housing:

  • Comprehensive assessment and evaluation of customer needs to assist with foreclosure prevention efforts
  • Financial counseling: Budgets and spending plans
  • Loan modification packet submission to mortgage servicer for review of foreclosure prevention options
  • Advocacy to prevent eviction/foreclosure
  • Referral to legal services as needed

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Resume Overview

School Attended

  • Harvard University

Job Titles Held:

  • HNE Care Coordinator
  • Medical Case Manager (Ryan White Program)
  • Program Manager-Eviction & Foreclosure Prevention
  • Foreclosure Prevention Housing Counselor

Degrees

  • Bachelor of Arts

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