Furniture Medic by Euroctraft
May 2013 to January 2015Company Name － City, StateOperations Manager Managed all operations of custom cabinet manufacturer and furniture/ cabinet restoration franchise, I was responsible for the overall performance of the entire 11,000 sf warehouse with 12 employees. I handled the finances of the company, entered all payables and receivables, vendor relations and handled daily operations and calls from customers. Also, I was responsible for reporting monthly royalty fees and handle all franchise related matters and all human resources.
Admin Assistant/ Claims Processor
December 2005 to April 2012Company Name － City, StateAs the Department Manager I oversaw the entire department operations, managed on average 20 laborers, a Warehouse Manager, a Field Operations Manager, and 4 Project Managers. I was in charge of monitoring from expenses, to breakages, supply orders, all vendor relations, general growth, write ups and reprimands, hiring, firing and etc while still offering my support to the new staff handling my old duties as the admin operations manager; As the Admin Operations Manager I was in charge of all admin operations within the company and working closely with the owner in acquiring a new ServiceMaster in the Valley and smoothly transitioning it into our current operations style while keeping the current operations going. I was "in charge" (either by doing it myself or delegating it) of all accounting duties (AR/AP, collections), the claims processing team, human resources, royalty payment, all franchise regulations, insurance programs, handled all customer service calls and complaints for the entire company, business cards orders, uniform orders. In addition, I participated and represented the company in all regional meetings for the current insurance programs in place and Yearly Franchise International Conventions. I also created the Fire/Pack Out Department by separating all operations from the Water/Mold Operations, hired and trained new employees to concentrate in just structural and contents cleaning, moving and storage needs. implementing new systems as we grew and established job descriptions to the entire company to assure a smooth growth process); Data entry of all water and mold damages using Xactimate, maximize charges, keep up with all insurance requirements, communicate with field technicians regarding losses, scheduling, keeping insurance adjusters and coordinators updated on all aspect of losses, acquire written approvals from vendor coordinators on losses exceeding $1,500, discuss claims discrepancies with adjusters and vendor coordinators, adjust entries as necessary, customer service, answer heavy amount of incoming calls daily, filing and etc (Always coming up with new ideas and getting plans approved for implementation of new and effective systems); also, started learning structural fire restoration and contents restoration.
Administrative Assistant/ Customer Service
January 2005 to November 2005Company Name － City, StateSolely responsible for handling all calls; Scheduling all carpet cleaning services; Establishing routes for 3 field technicians; Calculate commissions and up sells to report them to owner for payroll purposes; Field worker and driver on Saturdays; Miscellaneous office work.
