Admin Assistant/ Claims Processor, 01/1 - 01/1
Disaster Restoration Professionals, Inc – City, STATE, As the Department Manager I oversaw the entire department operations, managed on average 20 laborers, a Warehouse Manager, a Field Operations Manager, and 4 Project Managers. I was in charge of monitoring from expenses, to breakages, supply orders, all vendor relations, general growth, write ups and reprimands, hiring, firing and etc while still offering my support to the new staff handling my old duties as the admin operations manager; As the Admin Operations Manager I was in charge of all admin operations within the company and working closely with the owner in acquiring a new ServiceMaster in the Valley and smoothly transitioning it into our current operations style while keeping the current operations going. I was "in charge" (either by doing it myself or delegating it) of all accounting duties (AR/AP, collections), the claims processing team, human resources, royalty payment, all franchise regulations, insurance programs, handled all customer service calls and complaints for the entire company, business cards orders, uniform orders. In addition, I participated and represented the company in all regional meetings for the current insurance programs in place and Yearly Franchise International Conventions. I also created the Fire/Pack Out Department by separating all operations from the Water/Mold Operations, hired and trained new employees to concentrate in just structural and contents cleaning, moving and storage needs. implementing new systems as we grew and established job descriptions to the entire company to assure a smooth growth process); Data entry of all water and mold damages using Xactimate, maximize charges, keep up with all insurance requirements, communicate with field technicians regarding losses, scheduling, keeping insurance adjusters and coordinators updated on all aspect of losses, acquire written approvals from vendor coordinators on losses exceeding $1,500, discuss claims discrepancies with adjusters and vendor coordinators, adjust entries as necessary, customer service, answer heavy amount of incoming calls daily, filing and etc (Always coming up with new ideas and getting plans approved for implementation of new and effective systems); also, started learning structural fire restoration and contents restoration.