LiveCareer-Resume

front desk medical receptionist resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Seasoned Medical Receptionist adept at managing diverse medical administrative needs in high-volume, patient-centered settings. Proficient in coordinating charts, collecting payments, managing forms and verifying insurance. Highly organized and resourceful with excellent judgment and multitasking abilities.

Skills
  • Educated
  • Fast Learner
  • Can type 60+ WPM
  • Excellent Customer Service Skills
  • Professional Phone Skills
  • Thrive in a fast paced environment
  • Ability to handle stressful situations
  • Leader, take charge attitude
  • Self Motivating
  • Created Training Manual for New Hires (Medical Reception)
  • Ability to get along well with others
  • ALWAYS on time / NEVER call out
Experience
Front Desk Medical Receptionist, 03/2016 - Current
Ricoh Americas Corporation Dayton, OH,
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Updated patient financial information to ensure accuracy.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Informed patients of financial responsibilities prior to rendering services.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Processed patient payments and scanned identification and insurance cards.
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Observed strict HIPAA guidelines at all times according to company policy.
911 Emergency Dispatcher, 02/2015 - 09/2015
Silverspot Cinemas Beachwood, OH,
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Assisted departments with special requests such as BOLOs.
  • Used radio, telephone and computer system to update first responders with new information.
  • Responded to emergency calls routed by the automatic distribution system.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Maintained industry knowledge through continuing education, training and monitoring of industry publications.
  • Earned good attendance record and built reputation for being on time and ready to work.
Assistant Manager, 10/2014 - 02/2015
Silverspot Cinemas Atlanta, GA,
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Delegated daily tasks to team members to optimize team productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Supported sales management initiatives to optimize business development.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Assistant Manager, 04/1994 - 04/2014
SubWay City, STATE,
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Planned and prepared workflow schedules, delegating tasks for 8-member team.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Delegated daily tasks to team members to optimize team productivity.
  • Evaluated employee performance and developed improvement plans.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Supported sales management initiatives to optimize business development.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Completed inventory audits to identify losses and project future demands.
Education and Training
Associate of Arts: General Studies, Expected in 05/2006
-
Seminole State College of Florida - Sanford, FL
GPA:
Status -
Associate of Science: EMT/Paramedic, Expected in 12/2010
-
Seminole State College of Florida - Sanford, FL
GPA:
Status -
High School Diploma: , Expected in 05/1992
-
Mount Dora High - Mount Dora Florida,
GPA:
Status -
Accomplishments
  • 2019 Employee of The Year
  • AA Degree
  • AS Degree
  • Emt/Paramedic Certification

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Seminole State College of Florida
  • Seminole State College of Florida
  • Mount Dora High

Job Titles Held:

  • Front Desk Medical Receptionist
  • 911 Emergency Dispatcher
  • Assistant Manager
  • Assistant Manager

Degrees

  • Associate of Arts
  • Associate of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: