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Front Desk Medical Receptionist Resume Example

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FRONT DESK MEDICAL RECEPTIONIST
Professional Summary

Professional, compassionate, detail oriented Front Desk Receptionist/Office Assistant, with a friendly, positive, upbeat personality. 10 + years of experience working with clients and patients, accurately obtaining information, and recording details in database programs. Capable of working in a high-volume office, interviewing 37-42 patients a day, coordinating schedules, arranging appointments, and verifying insurance coverage. Excellent written, verbal, and telephone communication. Efficient administrative and clerical capabilities, knowledge of healthcare, medical terminology, the importance of confidentiality, and the principles of HIPAA.

Work History
Dr. Mark X. Coyne, P.C. - Front Desk Medical ReceptionistFrederick, MD04/2017 - 05/2019
  • Performed all Front Desk and Reception clerical duties.
  • Supported providers in busy medical office with 37 patients daily.
  • Professionally greeted all incoming patients and visitors.
  • Interviewed patients, and recorded information in database.
  • Explained necessary legal documents to clients for signatures.
  • Investigated and confirmed client insurance eligibility.
  • Answered multi-line phone, addressed patient inquiries.
  • Scheduled appointments, determining urgency if necessary.
  • Completed administrative work to support office staff.
  • Provided coverage to check-out desk as necessary.
  • Designed organizational systems to improve office flow.
  • Carefully acted within HIPAA guidelines.
Independent Position - Home Health CaregiverFrederick, MD01/2014 - 04/2017
  • Supervised and assisted elderly client 24 hours, including grooming, mobility, meals, and medication administration. Transported and attended all patient appointments.
  • Maintained clean, safe, well-organized environment
  • Maintained home record of lab results, condition progress and problems to discuss with physicians.
  • Followed exercise plan per physical and occupational therapists.
  • Interfaced with healthcare providers, regarding patient.
  • Increased medication knowledge and medical terminology while achieving CMA certification, MA, AA, and CE courses.
  • Checked and recorded blood pressure and pulse oxygenation, called physicians if necessary.
  • Ultimately worked with home hospice nurse, following direction to provide palliative care to provide quality end of life.
Decorative Wall Effects, LLC - Owner, ManagerFrederick, MD05/2003 - 10/2012
  • Founded and managed decorative and faux finishing business after training with Martin Alan Hirsch, Louisville, Kentucky.
  • Developed and designed marketing materials to creatively and professionally represent the business.
  • Visited clients homes, interviewed them to determine what decorative finishes would work best for them.
  • Prepared proposals, design options for client review.
  • Produced personalized estimates based on product and labor.
  • Painted, applied necessary coats of specialized product, manipulating surfaces to achieve desired high quality finishes.
  • Ensured health and safety guidelines were followed and clients homes were respected.
  • Remained up-to-date with trends and techniques, through trade magazines, workshops, websites and contact with colleagues.
The Pampered Chef - Advanced DirectorFrederick, MD04/1996 - 10/2003
  • Maximized business potential by providing excellent customer service to obtain referrals
  • Conducted 4 on-site, kitchen-tool demonstrations per week averaging sales of $10,000 month
  • Amassed Extensive product knowledge to answer customer questions, highlight product quality, value and features
  • Politely assisted customers, asked relevant questions, carefully listened to responses, determined needs, addressed concerns
  • Accurately tallied sales slips and processed payments
  • Maintained Excel customer database assisting in client communication and additional sales
  • Recruited, trained, and maintained 11 sales associates
  • Held informative, fun monthly training meetings to showcase new tools, recipes, and recognition
  • Actively pursued personal training & development: attended regional Baltimore meetings, and company training in Chicago
Skills
  • Interviewing Clients
  • Clear Written, Verbal Skills
  • Interpersonal Skills
  • Empathy, Compassion
  • Information Collection
  • Insurance Eligibility Confirmation
  • Data Entry
  • Administrative Support
  • Office Reception
  • Clerical Duties
  • Microsoft Word, Excel, PowerPoint, Outlook
  • Computer and Typing
  • Telephone Multi-line
  • Adherence to Confidentiality and HIPAA Guidelines
  • Medical Terminology
Education
2015Frederick Community CollegeFrederick, MDAssociate of Science: Medical Assisting
2011Frederick Community CollegeFrederick, MDAssociate of Arts: General Studies
Certifications
  • Certificate - NCMA -NCCT, ID#909557, 2016
  • Certificate - OSHA Bloodborne Pathogen Training (exp. 3/21)
  • BLS CPR Certified - AHA (exp. 11/20)
  • Certificate - Medical Administrative Specialist 2015 - FCC
  • Letter of Recognition - Medical Scribe 2015 - FCC
Affiliations
  • Phi Theta Kappa Honor Society/Alpha Delta Sigma Chapter - 2010
  • American Assoc. of Medical Assistants/National Society - 2015
  • American Assoc. of Medical Assistants/Maryland State Society - Chapter# 425639, 2015
Additional Work Experience
  • Radiation Therapy Center (DC) - Office Manager
  • Nuclear Medicine (GW) - Reception, Scheduling, Billing
  • Internal Medicine - Front Desk, Scheduling, Billing
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Resume Overview

Companies Worked For:

  • Dr. Mark X. Coyne, P.C.
  • Independent Position
  • Decorative Wall Effects, LLC
  • The Pampered Chef

School Attended

  • Frederick Community College

Job Titles Held:

  • Front Desk Medical Receptionist
  • Home Health Caregiver
  • Owner, Manager
  • Advanced Director

Degrees

  • Associate of Science : Medical Assisting
    Associate of Arts : General Studies

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