freelancer resume example

Collaboration with other team members to ensure the success of day-to-day projects as well as track and respond to positive and negative trends in project support, Work closely with the PMO and HR manager, Duties included: - Assist with the day-to-day efficient operation of the HR office in absence and holiday recording system, Administer all paperwork related to HR, Handled all project trainings initiative including; setting the plan & budget, training needs analysis for all project members and selecting & monitoring training vendors, Managed all IT recruitment activities, requests, and review applicants to evaluate if they meet the position requirements, Assist the HR manager with the development and maintenance of HR business plan and policies for outsourcing staff. - Co-manage RFP and RFT with IT purchasing for all procurements to meet short- and long-term plan objectives. - SOW and SLA Coordination for the different contractors and suppliers. - Monitor and managing daily program, project output and quality. - Co-ordinate with development team and UNDP project teams regularly. - Manage projects with external vendor dependencies. - Constantly monitor system dashboard to respond quickly to late and unassigned projects.

Provided customers and partners with in-depth technical assistance in the use of products and solutions. - Worked with sales and professional services teams to ensure customer satisfaction. - Provided project support. - Understanding of scope of work and troubleshooting problems to a point of problem isolation. - 24/7 Support operations employee scheduling.

Setting up new users' accounts and profiles and dealing with password issues resolve problems related to computer hardware, operating system, software, network and printers.