freelancer resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
With over 7+years of experience working with animals of different breeds.
Solid understanding of animal care practices, grooming and nutrition needs.
Outgoing personality with innate drive to provide superior customer service and excellent care.
Accomplished experienced in identifying best method to meet customer needs.
Highly skilled at increasing customer satisfaction, building loyal client bases, and minimizing escalations. Dedicated to resolving customer inquiries promptly and professionally while ensuring organizational goals are achieved.
With a strong work ethic and positive attitude. Highly effective in fast-paced work environments.
Energetic, motivated highly organized nature and skills in balancing needs of clients in both personal and professional capacities.
Skills
Workflow coordination
Software integration and updates
Social media understanding
Project management
Strong attention to detail
Oral and written communications
Safe animal restraints
Gentle and caring
Muzzles and restraints
Use of muzzles and restraints
Monitoring recovery
Maintaining treatment notes
Explaining treatment
Coaching and training techniques
Animal shelter volunteer
Fostering and adoptions
Nutritional and dietary analysis
Customer service skills
Recording and charting procedures
Routine physical exams
Preventative care and treatment
Ironing clothing
Chemical cleaning
Washing windows
Dish preparation
Dusting
Closet detailing
Chandelier cleaning
Polishing surfaces
Mopping and buffing floors
Interior and exterior cleaning
Focused and detail-oriented
Light fixtures and ceiling fans
Cleaning methods
Restroom detailing
Decision making skills
Customer service-focused
Physically strong
Physically strong
Organized
Customer-oriented
Stocking bathrooms
Hardworking
Experience
01/2014 to CurrentFreelancerAmerican Veterinary Group | Douglas, GA,
Managed work according to tight project timelines and high quality standards.
Developed job proposals and extensive project scopes for employers.
Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
Prepared homes for clients prior to arrival from business trips and vacations.
Provided care to client pets, including feeding, walking and grooming.
Ran errands, including grocery shopping and picking up dry cleaning.
Checked mail, shopped for groceries and handled bill payments.
Managed household inventory and maintenance schedules.
Created repeat business by developing long-term relationships with regular customers to increase client base by [Number]%.
Organized and prepared residential properties prior to high net worth clients' arrival.
Cared for family dogs, including feeding and walking [Number] animals several times per day.
Communicated client project requirements to vendors and contractors to ensure client satisfaction.
Organized work projects around client's house.
Attended business meetings and took meeting minutes.
Bathed, dried and groomed over [Number] animals each day.
Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Oversaw programs to support [Type] and [Type] pets with exercise, behavior monitoring and basic care.
Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
Administered treatments to sick or injured animals and consulted veterinarians to handle more complex concerns.
Ordered, received, unloaded and stored feed and supplies for animals under care.
Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Identified animal health concerns and discussed problems with owners.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
Maintained clean and orderly play yards, kennels and cages.
Collected and documented animal information such as weight, size, physical condition and food intake.
Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
Walked animals outside for potty breaks [Number] times per shift to avoid accidents in play areas and on bedding.
Washed, groomed and trimmed each animal to enhance coat health.
Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
Consulted with clients about desired cuts and styles for individual animals.
Observed animals and conducted examinations to identify signs of injury, illness or disease.
01/2011 to CurrentKennel TechnicianDignity Health | Gilbert, AZ,
Maintained clean and orderly play yards, kennels and cages.
Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
Unloaded and organized supplies and product inventory to maximize team efficiency.
Washed, groomed and trimmed each animal to enhance coat health.
Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
Observed animals and conducted examinations to identify signs of injury, illness or disease.
Walked over [Number] dogs of varying sizes at one time while enforcing each dog's good behavior and walking manners.
Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Walked animals outside for potty breaks [Number] times per shift to avoid accidents in play areas and on bedding.
to Front Desk ReceptionistComfort Inn | City, STATE,
Arranged special accommodations for guests to maintain optimal satisfaction
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Cultivated professional relationships with guests through active response, dedicated assistance and [Skill], improving customer retention by [Number]%.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to [Job Title] on [Timeframe] basis.
Managed customer complaints and rectified issues to complete satisfaction.
Personally addressed and welcomed [Number] guests to business per day, improving overall customer service and engagement.
Education and Training
Expected in 05/2010 to to High School Diploma | Poplar Bluff High School, Poplar Bluff, MOGPA: Status -
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