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Freelancer Resume Example

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FREELANCER
Summary
  • With over 7+years of experience working with animals of different breeds.
  • Solid understanding of animal care practices, grooming and nutrition needs.
  • Outgoing personality with innate drive to provide superior customer service and excellent care.
  • Accomplished experienced in identifying best method to meet customer needs.
  • Highly skilled at increasing customer satisfaction, building loyal client bases, and minimizing escalations. Dedicated to resolving customer inquiries promptly and professionally while ensuring organizational goals are achieved.
  • With a strong work ethic and positive attitude. Highly effective in fast-paced work environments.

Energetic, motivated highly organized nature and skills in balancing needs of clients in both personal and professional capacities.

Skills
  • Workflow coordination
  • Software integration and updates
  • Social media understanding
  • Project management
  • Strong attention to detail
  • Oral and written communications
  • Safe animal restraints
  • Gentle and caring
  • Muzzles and restraints
  • Use of muzzles and restraints
  • Monitoring recovery
  • Maintaining treatment notes
  • Explaining treatment
  • Coaching and training techniques
  • Animal shelter volunteer
  • Fostering and adoptions
  • Nutritional and dietary analysis
  • Customer service skills
  • Recording and charting procedures
  • Routine physical exams
  • Preventative care and treatment
  • Ironing clothing
  • Chemical cleaning
  • Washing windows
  • Dish preparation
  • Dusting
  • Closet detailing
  • Chandelier cleaning
  • Polishing surfaces
  • Mopping and buffing floors
  • Interior and exterior cleaning
  • Focused and detail-oriented
  • Light fixtures and ceiling fans
  • Cleaning methods
  • Restroom detailing
  • Decision making skills
  • Customer service-focused
  • Physically strong
  • Physically strong
  • Organized
  • Customer-oriented
  • Stocking bathrooms
  • Hardworking
Experience
01/2014 - CurrentFreelancerFreelancers Union | Poplar Bluff, Missouri
  • Managed work according to tight project timelines and high quality standards.
  • Developed job proposals and extensive project scopes for employers.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Prepared homes for clients prior to arrival from business trips and vacations.
  • Provided care to client pets, including feeding, walking and grooming.
  • Ran errands, including grocery shopping and picking up dry cleaning.
  • Checked mail, shopped for groceries and handled bill payments.
  • Managed household inventory and maintenance schedules.
  • Created repeat business by developing long-term relationships with regular customers to increase client base by [Number]%.
  • Organized and prepared residential properties prior to high net worth clients' arrival.
  • Cared for family dogs, including feeding and walking [Number] animals several times per day.
  • Communicated client project requirements to vendors and contractors to ensure client satisfaction.
  • Organized work projects around client's house.
  • Attended business meetings and took meeting minutes.
  • Bathed, dried and groomed over [Number] animals each day.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Oversaw programs to support [Type] and [Type] pets with exercise, behavior monitoring and basic care.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Administered treatments to sick or injured animals and consulted veterinarians to handle more complex concerns.
  • Ordered, received, unloaded and stored feed and supplies for animals under care.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Identified animal health concerns and discussed problems with owners.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
  • Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
  • Maintained clean and orderly play yards, kennels and cages.
  • Collected and documented animal information such as weight, size, physical condition and food intake.
  • Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
  • Walked animals outside for potty breaks [Number] times per shift to avoid accidents in play areas and on bedding.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
  • Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
  • Consulted with clients about desired cuts and styles for individual animals.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
01/2011 - CurrentKennel TechnicianHillcrest Animal Hospital | Poplar Bluff, Missouri
  • Maintained clean and orderly play yards, kennels and cages.
  • Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
  • Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
  • Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
  • Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
  • Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Walked over [Number] dogs of varying sizes at one time while enforcing each dog's good behavior and walking manners.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Walked animals outside for potty breaks [Number] times per shift to avoid accidents in play areas and on bedding.
Front Desk ReceptionistComfort Inn | Poplar Bluff, Missouri
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Cultivated professional relationships with guests through active response, dedicated assistance and [Skill], improving customer retention by [Number]%.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to [Job Title] on [Timeframe] basis.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Personally addressed and welcomed [Number] guests to business per day, improving overall customer service and engagement.
Education and Training
05/2010High School Diploma
Poplar Bluff High School | Poplar Bluff, MO
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Resume Overview

Companies Worked For:

  • Freelancers Union
  • Hillcrest Animal Hospital
  • Comfort Inn

School Attended

  • Poplar Bluff High School

Job Titles Held:

  • Freelancer
  • Kennel Technician
  • Front Desk Receptionist

Degrees

  • 05/2010 High School Diploma

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