Freelancer Resume Example
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FREELANCER
Summary
- With over 7+years of experience working with animals of different breeds.
- Solid understanding of animal care practices, grooming and nutrition needs.
- Outgoing personality with innate drive to provide superior customer service and excellent care.
- Accomplished experienced in identifying best method to meet customer needs.
- Highly skilled at increasing customer satisfaction, building loyal client bases, and minimizing escalations. Dedicated to resolving customer inquiries promptly and professionally while ensuring organizational goals are achieved.
- With a strong work ethic and positive attitude. Highly effective in fast-paced work environments.
Energetic, motivated highly organized nature and skills in balancing needs of clients in both personal and professional capacities.
Skills
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Experience
01/2014 - CurrentFreelancerAmerican Veterinary Group | Douglas , GA
- Managed work according to tight project timelines and high quality standards.
- Developed job proposals and extensive project scopes for employers.
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Prepared homes for clients prior to arrival from business trips and vacations.
- Provided care to client pets, including feeding, walking and grooming.
- Ran errands, including grocery shopping and picking up dry cleaning.
- Checked mail, shopped for groceries and handled bill payments.
- Managed household inventory and maintenance schedules.
- Created repeat business by developing long-term relationships with regular customers to increase client base by [Number]%.
- Organized and prepared residential properties prior to high net worth clients' arrival.
- Cared for family dogs, including feeding and walking [Number] animals several times per day.
- Communicated client project requirements to vendors and contractors to ensure client satisfaction.
- Organized work projects around client's house.
- Attended business meetings and took meeting minutes.
- Bathed, dried and groomed over [Number] animals each day.
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
- Oversaw programs to support [Type] and [Type] pets with exercise, behavior monitoring and basic care.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Administered treatments to sick or injured animals and consulted veterinarians to handle more complex concerns.
- Ordered, received, unloaded and stored feed and supplies for animals under care.
- Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
- Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Identified animal health concerns and discussed problems with owners.
- Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
- Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
- Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
- Maintained clean and orderly play yards, kennels and cages.
- Collected and documented animal information such as weight, size, physical condition and food intake.
- Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
- Walked animals outside for potty breaks [Number] times per shift to avoid accidents in play areas and on bedding.
- Washed, groomed and trimmed each animal to enhance coat health.
- Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
- Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
- Consulted with clients about desired cuts and styles for individual animals.
- Observed animals and conducted examinations to identify signs of injury, illness or disease.
01/2011 - CurrentKennel TechnicianDignity Health | Gilbert , AZ
- Maintained clean and orderly play yards, kennels and cages.
- Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
- Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
- Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
- Unloaded and organized supplies and product inventory to maximize team efficiency.
- Washed, groomed and trimmed each animal to enhance coat health.
- Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
- Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
- Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
- Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
- Observed animals and conducted examinations to identify signs of injury, illness or disease.
- Walked over [Number] dogs of varying sizes at one time while enforcing each dog's good behavior and walking manners.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
- Walked animals outside for potty breaks [Number] times per shift to avoid accidents in play areas and on bedding.
Front Desk ReceptionistComfort Inn | City , STATE
- Arranged special accommodations for guests to maintain optimal satisfaction
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Cultivated professional relationships with guests through active response, dedicated assistance and [Skill], improving customer retention by [Number]%.
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to [Job Title] on [Timeframe] basis.
- Managed customer complaints and rectified issues to complete satisfaction.
- Personally addressed and welcomed [Number] guests to business per day, improving overall customer service and engagement.
Education and Training
05/2010High School Diploma
Poplar Bluff High School | City, State
Poplar Bluff High School | City, State
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Resume Strength
- Completeness
- Formatting
- Length
- Strong summary
Resume Overview
School Attended
- Poplar Bluff High School
Job Titles Held:
- Freelancer
- Kennel Technician
- Front Desk Receptionist
Degrees
- 05/2010 High School Diploma
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