Results-oriented, strategic sales professional with 7 years in the Hotel Restaurant Management industry. Proven track record of implementing successful sales programs to exceed company goals. Responsible and dependable corporate sales rep proficient at flexing and bending with change. Practiced in resolving customer concerns in a professional and calm manner. Solid team player who offers a positive and cooperative attitude.
Dedicated NYS Court Officer who practices safe security measures and conflict resolution techniques to handle crisis and emergency situations. Highly effective at taking leadership direction from superiors, as well as mentoring others. Believes that a willingness to learn and an emphasis on teamwork are essential qualities of successful people. Quick thinking and skilled in assessing risks and making critical decisions under extreme pressure. Highly motivated NYC Firefighter since 1996 effective at assessing emergencies of all kinds, Exceptional problem solver and decision maker. 18 year veteran of the FDNY who remains calm during highly challenging, demanding, and dangerous situations and scenarios.
* Skilled Problem Solver
Awarded 3 official commendations for personal achievement and contributions going above and beyond the call of duty. Received 2 Medals of Excellence from the NYS Court Officers Association and 1 Medal of Valor in disarming a potential armed robbery while off duty in 1991. Promoted to Senior Court Officer after 4.5 years of employment. Turned it down in order to start the New York City Fire Department Academy in July of 1996. Currently still employed by the FDNY for the past 18 years.
Protecting life and property in the City of New York. Trained to respond to any and all emergencies, including structural fires, disasters, catastrophic events, and medical emergencies.
Responsible for the safety and well being of Judges and all Bronx Criminal Court employees, both inside and outside of the Courthouse. Tasked to maintain order and decorum in the courtroom and provide passage and protection for all who enter the court facility on a daily basis.
Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. Maximized occupancy rates through a Clients/Customer Rewards Program. Served as public relations representative for the hotel. Greeted all guests in a courteous and professional manner. Monitored the appearance and performance of the front desk staff. Fostered strong working relationships with all hotel departments. Met and exceeded all sales and occupancy goals set forth by management.
Extensive classes in Hospitality and Tourism Management. Coursework in Marketing and Advertising. Hotel/Restaurant Management coursework. Specialized in Hotel Operations Management. Took advanced Spanish courses.
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