Motivated administration professional skilled at building strong working relationships with fellow staff, supervisors and community members. Supervises subordinates through mentorship and setting expectations. Seeking to apply customer sevice and leadership skills in the private sector.
Transportation Security Administration
Awarded Customer Service of the year 2009 for providing top notch customer service as reported by the traveling public and peers.
Awarded Team of the year for outstanding teamwork and conscientious effort in protecting the traveling public
Awarded employee of the month August 2009 for providing excellent customer service while maintaining security.
Chief organizer of Team Unity Sky Dive March 2009. Improved workforce morale through organizing a sky diving event. Sixteen Transportation Security Officers participated in the sky dive while many others showed their support as spectators. The event was a huge success, resulting in a boost of moral and a spirit of unity that transferred into the work place.
United States Army
2005-2006 Participated in Operation Iraqi Freedom III. Served as senior gunner in a 30 soldier platoon. Tasked with escorting civilian convoys safely across the deadly roads of Iraq.
Awards: Army Service Ribbon, Good Conduct Medal, Army Achievement Medal, Army Commendation Medal, Iraqi Campaign Medal, Global War on Terrorism Medal, Reserve Mobilization Medal with M device, Combat Action Badge
I have supervised the training of others on the following:
• Training course lead, in support of Training Programs, to include ensuring class materials are coordinated and in place, confirming roster, ensuring evaluations are done and submitted, conducting testing and recording of results, and ensuring all employee course completion information is recorded in Online Learning Center (OLC).
• Performing training instruction, within established guidelines and standards, in support of nationally developed training courses (e.g., new hire training, On-Screen Alarm Resolution Protocol, Crossover).
• Supporting recurrent training needs, conducts return to duty and remediation training.
• Developing and/or adapting local training materials to meet requirements.
• Delivering instructor development courses in support of the STI position (e.g., Instructor Presentation Skills Course and Train the Trainer Courses for nationally developed programs).
• Assisting Training Specialist in providing oversight to collateral duty Assistant Training Instructors (ATI) and other support staff.
• Conducting instructional delivery quality assurance assessments at local airports or transportation facilities, as well as assisting with assessments at other locations as needed; contributing to reviews and edits of Standard Operating Procedures.
• Conducting TSA Quality Assessments (locally or nationally).
• Managing classroom dynamics, resolving classroom problems and coordinating needed support and materials; monitoring and evaluating training for appropriate adjustments and recommending enhancements; maintaining communication with management and supervisors concerning training issues that may reveal security-screening weaknesses or vulnerabilities.
• As directed, providing mentoring/coaching to address identified training needs.
• Administering and scoring training tests (e.g., job knowledge, image).
• Assisting with PASS Practical Skills Observations (PSOs) and conducting level 3 assessments
• Performing a variety of duties related to providing security and protection of air travelers, airports and aircraft. The Principle duties and responsibilities include the following:
• Performing security screening of persons, including tasks such as: handwanding, patdown searches, and monitoring security equipment
• Performing security screening of property, including the operation of x-ray machines to identify dangerous objects in baggage, cargo and on passengers
• Continuously and effectively interact with the public, giving directions and responding to inquiries in a reasonable tone and manner
• Maintain focus and awareness and work within a stressful environment which includes noise from alarms, machinery, and angry passengers
• Make effective decisions in both crisis and routine situations
Primary Leadership Development Course is a US Army leadership course taught to Specialists and Corporals (and those who have passed a selection board for Sergeant) (e.g. soldiers in grade E-4) that prepares soldiers for supervisory tasks.
Manager's Primer for Ensuring Accountability
Effective Team-Building Strategies
Customers, Conflict and Confrontation
Aviation Direct Access Security Program
Incident Report Writing
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