experienced proofreader resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Religion:
Military service:
:
Summary
Experienced proofreader with over two years of experience in General Transcription. Prior to transcription, I was an Administrative Assistant and Office Manager for 16 years. I have an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.. I'm dedicated to meeting deadlines with a quick turn around time and a high level of accuracy. I offer a successful career history comprising of more than 18 years combined.
Skills
Types 75 WPM
Draft editing
Transcription
Skilled in Express Scribe and Microsoft Word/Excel
Letter preparation
Correcting discrepancies
Punctual
Speech typing
Accurate and detailed
Articulate and well-spoken
Flexible
Critical thinker
Documentation and reporting
Office Management
Accounting, Research
Agency, Sales
Attention to detail, Sales and training
Billing, Spreadsheet
Call center, Telephone
Cash management, Phone
Cold calling, 65 WPM
Strong communication skills
Credit
Critical thinking
Clientele
Clients
Client relations
Customer service
Customer service skills
Databases
Database
Documentation
Fashion
Filing
Insurance
Inventory
Materials
Meetings
Excel
Office
MS Windows
Works
Office Management
Internet research
Pick
Policies
Problem solving
Producer
Project planning
Quality
Quality assurance
Receptionist
Experience
Experienced Proofreader, 06/2017 - Current Ttec – Duluth, GA,
Worked with customers to understand requirements and provide exceptional service.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Met all confidentiality guidelines as directed by company.
Listened to recorded dictation and transcribed information using Express Scribe
Followed up with Supervisor to confirm accuracy of reports
Translated abbreviations and jargon into long form during transcription process.
Prepared meeting minutes and edited subcontractor proposals, project punchlist, transmittals and memorandums for organizational support.
Personal Lines Service Manager, 09/2003 - 05/2019 Billy Hoylen Insurance Company – City, STATE,
Composed and drafted all outgoing correspondence and reports for managers.
Oversaw inventory and office supply purchases.
Anticipated and prepared required materials for meetings.
Documented all customer inquiries and comments thoroughly and quickly.
Coordinated between billing department and customers to resolve problems.
Processed cash and credit payments rapidly and accurately.
Responded to all customer inquiries thoroughly and professionally.
Referred unresolved customer grievances to designated departments for further investigation.
Greeted customers in a timely fashion, while quickly determining their needs.
Calculated premiums and established payment methods for sales.
Identified and solicited sales prospects in agency databases.
Evaluated leads obtained through direct referrals, lead databases, and cold calling.
Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
Finalized sales and collected necessary deposits.
Collected all premiums on or before effective date of coverage.
Lead weekly sales and training meetings.
Calculated quotes and educated potential clients on insurance options.
Evaluated the accuracy and quality of data entered into the agency management system.
Followed up with customers on unresolved issues.
Reported policy changes and company conditions affecting customer satisfactions.
Conducted annual reviews of existing policies to updated information.
Scanned documentation and entered into the database.
Produced monthly reports using advanced Excel spreadsheet functions.
Added new material to file records and prepared correspondence and reports.
Assisted with receptionist duties, file organization, and research and development.
Oversaw daily office operations for staff of 7 employees.
Customer Service Representative, 09/1998 - 09/2003 Professional Transport Systems LLC – City, STATE,
Answered an average of 50 calls per day by addressing customer inquiries, solving problems, and providing new product
information.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientele.
Answered product questions with up-to-date knowledge of sales and store promotions.
Established long-term customer relationships through prompt and courteous service.
Communicated all emergences, delays due to weather, and carrier schedule changes to customers and supervisors.
Picked products for specific routes according to pick sheets.
Education and Training
: General Transcription, Expected in 2018 - TranscibeAnywhere Transcription Program - , GPA: Status -
: , Expected in 2003 - Mary Brewer Insurance School - Columbia, SC GPA: Status -
High School Diploma: , Expected in 1995 - West Florence High School - Florence, SC GPA: Status - Briefly attended Francis Marion University and later moved to Florence Darlington Technical College and received credits
in Accounting.
Insurance Producer License obtained in
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