LiveCareer-Resume

experienced proofreader resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • Religion:
  • Military service:
  • :
Summary

Experienced proofreader with over two years of experience in General Transcription. Prior to transcription, I was an Administrative Assistant and Office Manager for 16 years. I have an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.. I'm dedicated to meeting deadlines with a quick turn around time and a high level of accuracy. I offer a successful career history comprising of more than 18 years combined.

Skills
  • Types 75 WPM
  • Draft editing
  • Transcription
  • Skilled in Express Scribe and Microsoft Word/Excel
  • Letter preparation
  • Correcting discrepancies
  • Punctual
  • Speech typing
  • Accurate and detailed
  • Articulate and well-spoken
  • Flexible
  • Critical thinker
  • Documentation and reporting
  • Office Management
  • Accounting, Research
  • Agency, Sales
  • Attention to detail, Sales and training
  • Billing, Spreadsheet
  • Call center, Telephone
  • Cash management, Phone
  • Cold calling, 65 WPM
  • Strong communication skills
  • Credit
  • Critical thinking
  • Clientele
  • Clients
  • Client relations
  • Customer service
  • Customer service skills
  • Databases
  • Database
  • Documentation
  • Fashion
  • Filing
  • Insurance
  • Inventory
  • Materials
  • Meetings
  • Excel
  • Office
  • MS Windows
  • Works
  • Office Management
  • Internet research
  • Pick
  • Policies
  • Problem solving
  • Producer
  • Project planning
  • Quality
  • Quality assurance
  • Receptionist
Experience
Experienced Proofreader, 06/2017 - Current
Ttec Duluth, GA,
  • Worked with customers to understand requirements and provide exceptional service.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Met all confidentiality guidelines as directed by company.
  • Listened to recorded dictation and transcribed information using Express Scribe
  • Followed up with Supervisor to confirm accuracy of reports
  • Translated abbreviations and jargon into long form during transcription process.
  • Prepared meeting minutes and edited subcontractor proposals, project punchlist, transmittals and memorandums for organizational support.
Personal Lines Service Manager, 09/2003 - 05/2019
Billy Hoylen Insurance Company City, STATE,
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Oversaw inventory and office supply purchases.
  • Anticipated and prepared required materials for meetings.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Coordinated between billing department and customers to resolve problems.
  • Processed cash and credit payments rapidly and accurately.
  • Responded to all customer inquiries thoroughly and professionally.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Calculated premiums and established payment methods for sales.
  • Identified and solicited sales prospects in agency databases.
  • Evaluated leads obtained through direct referrals, lead databases, and cold calling.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
  • Finalized sales and collected necessary deposits.
  • Collected all premiums on or before effective date of coverage.
  • Lead weekly sales and training meetings.
  • Calculated quotes and educated potential clients on insurance options.
  • Evaluated the accuracy and quality of data entered into the agency management system.
  • Followed up with customers on unresolved issues.
  • Reported policy changes and company conditions affecting customer satisfactions.
  • Conducted annual reviews of existing policies to updated information.
  • Scanned documentation and entered into the database.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Added new material to file records and prepared correspondence and reports.
  • Assisted with receptionist duties, file organization, and research and development.
  • Oversaw daily office operations for staff of 7 employees.
Customer Service Representative, 09/1998 - 09/2003
Professional Transport Systems LLC City, STATE,
  • Answered an average of 50 calls per day by addressing customer inquiries, solving problems, and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Established long-term customer relationships through prompt and courteous service.
  • Communicated all emergences, delays due to weather, and carrier schedule changes to customers and supervisors.
  • Picked products for specific routes according to pick sheets.
Education and Training
: General Transcription, Expected in 2018
-
TranscibeAnywhere Transcription Program - ,
GPA:
Status -
: , Expected in 2003
-
Mary Brewer Insurance School - Columbia, SC
GPA:
Status -
High School Diploma: , Expected in 1995
-
West Florence High School - Florence, SC
GPA:
Status - Briefly attended Francis Marion University and later moved to Florence Darlington Technical College and received credits in Accounting. Insurance Producer License obtained in
Activities and Honors

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • TranscibeAnywhere Transcription Program
  • Mary Brewer Insurance School
  • West Florence High School

Job Titles Held:

  • Experienced Proofreader
  • Personal Lines Service Manager
  • Customer Service Representative

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: