Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Prevented store losses using awareness, attention to detail and integrity.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Successfully interacted with customers and retail buyers to expedite orders.Processed and issued money orders for customers.
Addressed irate customers with confidence & ease. Assisted number of customers with technical issues to customer satisfaction. Met company needs as far as call time & problem resolution.
Accurately handled client merchandise. Addressed issues such as missing product or damaged product. Interacted with clients as well as customers to resolve issues. Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests.
Worked closely with team members to reach goals & numbers. Used hand held system to track all pallets input in warehouse. Carefully performed Audits pre-shift as well as post-shift.
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