LiveCareer-Resume

estimator resume example with 15+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Over 28 years of diversified experience at the Corporate level. With expertise in creating presentations, computer competence and managerial skills. Demonstrated strengths include researching, organizing and communication. I am a creative thinker, dependable, loyal, conscientious worker, who gets along great with co-workers, vendors, customers and Upper Management. Friendly and definitely enjoys a challenge, while working well under pressure.

Skills
  • Project Planning
  • Structural Systems
  • Obtaining Bids
  • Preparing Estimates
  • Policy Enforcement
  • Problem-Solving
  • Verbal and Written Communication
  • Client Relations and Retention
  • Conflict Resolution Techniques
  • Work Prioritization
  • Handling Escalations
  • Call Center Operations
  • Team Building and Leadership
  • Decision Making
  • Positive and Constructive Feedback
  • Leading Team Meetings
  • Issue Resolution
  • Employee Coaching and Motivation
  • Team Leadership
  • Complex Problem Solving
  • Teamwork and Collaboration
Experience
11/2021 to Current Estimator Crh | Canastota, NY,
  • Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.
  • Analyzed project mandatories, scope and available resources to devise timelines and communicate with client on deliverable deadlines.
  • Determined project scope, boundaries, time frame and possible complications to produce accurate estimates.
  • Collected data and information from vendors, sub-contractors and teammates to determine exact costs for all aspects of each project.
  • Maintained detailed and organized records of bid documents, correspondence and other project-specific information.
  • Solicited and collected subcontractor and vendor bids or quotations.
  • Reviewed material and labor costs to help make build-or-buy decisions.
  • Order parts and return parts as needed
  • Issue Purchase Orders to technicians and vendors
  • Make sure techs have the correct inventory for efficient service calls
  • Build and Maintain a great relationship with customers, vendors and co-workers
  • Coordinate with property managers and vendors on large commerical installs of HVAC, refrigeration and kitchen equipment
  • Maintain spreadsheet for vendors and suppliers
  • Notorize all legal documents
  • Back up the Service Coordinator when needed
11/2020 to 11/2021 Service Coordinator Milton Cat | Scarborough, ME,
  • Provided timely feedback to management on service failures and customer concerns.
  • Identified methods to improve customer experiences, meeting or exceeding expectations.
  • Kept records of parts and equipment used in projects to update inventory.
  • Liaised between client and technician to keep parties fully informed.
  • Prepared and planned worksites to help jobs run smoothly.
  • Answer phones and input service calls
  • Daily communication with Technicians
  • Schedule Techs according to their skillset and location
  • Create the On Call Schedule for the techs
  • Handle escalated customer calls
  • Issue Purchase Orders to Vendors and Techs
07/2010 to 04/2019 Customer Service Manager Talis Biomedical | Seattle, WA,
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Monitored phone calls to provide feedback and coaching.
  • Conducted research and reviewed findings to solve customer issues.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Schedule and coordinate all travel for office site training.
  • Controlling hours and overtime to keep overhead down during slow season.
  • Created Onboard training manual for all new CSR's and Dispatchers
  • Created all scripts for inbound and outbound calls
  • Handled all escalated calls for all Dept Managers and customer complaints
  • Participated in weekly Corrective Action Team Meetings
08/2005 to 07/2010 Marketing Coordinator Altice Usa | Yonkers, NY,
  • Planned advertising campaigns for online, print and other mediums.
  • Developed marketing strategies based on corporate objectives and market trends.
  • Conducted research to determine ideal markets for products and services.
  • Delivered administrative support services to improve marketing efforts.
  • Wrote, proofed and edited content in accordance with established brand guidelines.
  • Partnered with marketing teammates and other stakeholders to build and launch marketing programs.
  • Supervised creation of marketing materials and collateral.
  • Controlling and tracking all co-op advertising money
  • Tracked Community Contributions
  • Calcuated Payroll for 100 employees
  • Assisted GM on daily tasks
  • Worked closely with Advertising Agency on all TV, Radio and Print advertising
  • Handled expense reports for Upper Management
Education and Training
Expected in 12/1990 to to | Lab Assistant / EKG Tech Vancouver Community College, Vancouver BC, GPA:
Status -
Expected in 04/1989 to to | Secretarial Studies And Office Administration St George Business School, Vancouver, BC, GPA:
Status -
Expected in to to Associate of Arts | Marketing Santa Fe College, Gainesville, FL GPA:
Status -
Accomplishments
  • Bay County Chamber - Leadership Bay, Class of 2006
  • Nexstar, Call Center Management
  • Nexstar, Dispatch School
  • Nexstar, Management Training
  • Nexstar, Be the Trainer
  • Bay Solutions, Principles of Management
  • Service Titan, Super User
  • Numerous Computer Classes, Excel, Powerpoint, Publisher and Adobe
  • Promoted from Service Coordinator to Estimator, in less than 12-months.
Certifications
  • Certified Notary Public

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Resume Overview

School Attended

  • Vancouver Community College
  • St George Business School
  • Santa Fe College

Job Titles Held:

  • Estimator
  • Service Coordinator
  • Customer Service Manager
  • Marketing Coordinator

Degrees

  • Associate of Arts

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