Escort Resume Example VA - West Memphis, Arkansas

ESCORT

Goal

To advance my career within the Department of Veterans Affairs or similar departments that willallow me to showcase my current skills and knowledge as it pertains to providing current and future Veterans with services to better sustain their wellbeing. My certifications in Privacy and HIPPA, Prevention and Management of Disruptive Behavior, Customer Service Fundamentals and Customer Focused Interaction align me to better service Veterans that are seeking emergency services and high volume crisis situations.

Skills

Courteous demeanor
Fire Safety and Prevention
Strong organizational skills
Elected Safe Patient Handling Coordinator
Sharp problem solver
VA Privacy and Information Security Awareness

Seasoned in conflict resolution
Customer Advocacy
Top sales performer
Adaptive team player
Active listening skills
Energetic work attitude

Accomplishments

Shadowed five volunteers to become escorts in the customer service department. Shadowed six RN's to help them understand where the diagnostics clinics are. Selected to become "Safe Patient Handling" coordinator for customer service. Completed VA Privacy and Information Security Awareness and Rules of Behavior. Received Certificate of Achievement upon completion of Civility, Respect and Engagement in the Workplace (CREW). Requested to assume the duties of dispatcher during the evening surge of calls. Received praises from external customers for outstanding customer service.

Education and Training

Arkansas Tech2018Bachelor of Science: Emergency MangangementWest Memphis, AR, United States

Bachelor of Science

Veteran Affairs Medical Center 2017Memphis , TennMastery Certification of Completion

Experience

VAMay 2015 to CurrentEscort
Memphis, TN

Answer questions of Veterans entering the premises to increase customer satisfaction of building navigation. Transports hundreds of patients per month to different appointments throughout the VA. Trained seven volunteers and five RN's how to safely use equipment for transport. Share collateral duties as a dispatcher when supervisor is not available.

United States NavyMarch 2007 to August 2010Petty Officer in charge
Seattle, WATrained five new employees quarterly. Facilitated classes and other specific sessions related to loss prevention and conflict resolution. Addressed 20 website inquiries per day, converting 15 into renewal customers. Resolved product issues and shared benefits of new technology.

Fred MrJanuary 2004 to May 2008Customer service repressive
Marysville, WAResolved product issues and shared benefits of new technology. Worked as a team member performing cashier duties, product assistance and cleaning. Cross-trained and provided back-up for other customer service representatives when needed. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Resume Overview

Companies Worked For:

VA
United States Navy
Fred Mr

School Attended

Arkansas Tech
Veteran Affairs Medical Center

Job Titles Held:

Escort
Petty Officer in charge
Customer service repressive

Degrees

Bachelor of Science : Emergency Mangangement
Bachelor of Science

Escort Resume Example

Resume Score: 80%

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