epeditor resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
First Aid/CPR
Organization
Communications
MS Office
Customer service
Team Bonding
Budgets
Problem resolution
Operational improvement
Work History
10/2014 to 07/2020
EpeditorSgs Group – Wilmington, NC,
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Handled numerous calls per day to address customer inquiries and concerns.
Loaded, unloaded and moved material to and from storage and production areas.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Moved products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
Maintained accurate inventory records to provide data for use in audits and completion of order requests
Identified inadequate materials and faulty equipment and brought to supervisors' attention.
Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Operated RF scanners to track merchandise and verify contents of containers.
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
Used forklifts and pallet jacks to relocate products.
Wrapped pallets in shrink wrap prior to loading.
Kept warehouse stations and equipment in good working order in line with OSHA requirements.
Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
Checked packages and merchandise for damage and quickly notified vendors to request replacements.
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Updated daily logs with regular shift activities and incident details.
Recorded information, shortages and discrepancies to keep records current and accurate.
06/2012 to 09/2014
Customer Service Representative'Ike Group – Honolulu, HI,
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers in fast-paced environment.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Responded to customer requests for products, services and company information.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Educated customers on promotions to enhance sales.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
08/2010 to 07/2012
AccountantBasilica Wealth Management Inc. – City, STATE,
Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations.
Set up and improved accounting systems and processes to meet business needs and maximize effectiveness of operations.
Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping.
Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement.
Managed entire accounting cycle including gathering information, preparing documents, finalizing reports and closing books.
Performed advanced reviews of business operational trends and expected obligations to prepare accurate forecasts.
Improved efficiency of operations, including data collection, analysis and modeling, to enhance practices and increase customer retention.
Drove client satisfaction by identifying maximum adjustments, deductions and credits.
Tracked financial progress by creating quarterly and yearly balance sheets.
Reconciled accounts and reviewed all materials, including surplus, income, expense data, net worth and assets.
Modified comprehensive financial reporting package to reflect growing organizational complexity.
Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
06/2003 to 06/2009
Army OfficerUnited States Army – City, STATE,
Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
Managed all aspects of administrative and personnel needs of ground supply operations.
Oversaw teams planning, implementing and realigning field and base operational strategies.
Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Drove operational improvements which resulted in savings and improved profit margins.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
Expected in 05/2008 to to
Bachelor's : Biomedical Sciences Duke University - Durham, NC GPA: Status -
Graduated with 3.9 GPA
Graduated cum laude
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Affiliations
Association of Information Technology Professionals
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