SEARCH

Epeditor Resume Example

Love this resume?Build Your Own Now
EPEDITOR
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • First Aid/CPR
  • Organization
  • Communications
  • MS Office
  • Customer service
  • Team Bonding
  • Budgets
  • Problem resolution
  • Operational improvement
Work History
Epeditor, 10/2014 to 07/2020
Company Name – City, State
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Handled numerous calls per day to address customer inquiries and concerns.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Moved products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Identified inadequate materials and faulty equipment and brought to supervisors' attention.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
  • Used forklifts and pallet jacks to relocate products.
  • Wrapped pallets in shrink wrap prior to loading.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Updated daily logs with regular shift activities and incident details.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
Customer Service Representative, 06/2012 to 09/2014
Company Name – City, State
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Responded to customer requests for products, services and company information.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Educated customers on promotions to enhance sales.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Accountant, 08/2010 to 07/2012
Company Name – City, State
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations.
  • Set up and improved accounting systems and processes to meet business needs and maximize effectiveness of operations.
  • Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping.
  • Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement.
  • Managed entire accounting cycle including gathering information, preparing documents, finalizing reports and closing books.
  • Performed advanced reviews of business operational trends and expected obligations to prepare accurate forecasts.
  • Improved efficiency of operations, including data collection, analysis and modeling, to enhance practices and increase customer retention.
  • Drove client satisfaction by identifying maximum adjustments, deductions and credits.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Reconciled accounts and reviewed all materials, including surplus, income, expense data, net worth and assets.
  • Modified comprehensive financial reporting package to reflect growing organizational complexity.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
Army Officer, 06/2003 to 06/2009
Company Name – City, State
  • Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
  • Managed all aspects of administrative and personnel needs of ground supply operations.
  • Oversaw teams planning, implementing and realigning field and base operational strategies.
  • Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
Bachelor's : Biomedical Sciences, 05/2008
Duke University - City, State
  • Graduated with 3.9 GPA
  • Graduated cum laude
Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
Affiliations
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • American Medical Informatics Association
Certifications
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

94Good
Resume Strength
  • Measurable results

Resume Overview

School Attended

  • Duke University

Job Titles Held:

  • Epeditor
  • Customer Service Representative
  • Accountant
  • Army Officer

Degrees

  • Bachelor's : Biomedical Sciences , 05/2008