Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Business owner with exemplary skills in customer service and employee management. Energetic with engaging personality and service-driven background. Working first as an office assistant and then transitioning to a business owner in a customer service based business. Focused, enthusiastic and offering highly effective skills in client rapport. Demonstrating sound judgement and knowledge of employee coaching and mentoring. Hardworking and reliable, highly organized, proactive and punctual with team-oriented mentality.

  • Schedule management
  • Program coordination
  • Supervision and training
  • Customer retention
  • Employee development
  • Sound judgment
  • Problem resolution
  • Customer acquisition
  • Team development
  • Cost analysis and savings
06/2018 to Current
Entrepreneur Self-employed City, STATE,
  • Worked closely with students in 3rd-10th grade, helping to develop math and essay writing skills.
  • Significant grade improvements. Students who were receiving failing grades typically saw improvement in grades within 2 weeks.
  • Met with parents and guardians on regular basis to deliver progress reports and discuss areas for further improvement.
  • Developed training materials, such as handouts, study materials and quizzes.
  • Collaborated with students to identify educational goals and initiated strategies to keep plans on track.
  • Provided test preparation support for routine, high school examinations and finals.
  • Prepared for tutoring appointments by learning about key topics and planning out structured activities.
  • Assisted students in finding useful study methods to enhance academic performance.
  • Instructed students from diverse socio-economic backgrounds to help to improve writing skills and excel in school.
  • Quizzed students on learning materials and used special techniques to help in subject matter recall.
  • Provided one-on-one customized tutoring instruction for students.
  • Creating comfortable tutoring environment conducive to learning.
  • Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
  • Enabled students to improve reading and writing skills through effective teaching of comprehension tactics.
  • Built student self-confidence by working through stages of math concepts and using positive reinforcement techniques.
  • Helped students with subject knowledge as well as general abilities in learning, studying and retaining information.
  • Provided one-on-one tutoring sessions in math and writing, which helped improve test scores from D to B on average.
  • Identified and removed obstacles keeping students from learning, helping to effectively complete homework tasks on time.
  • Assisted students of all skill levels with understanding and exceling in math, history and writing studies.
  • Offered last-minute tutoring to pupils prior to examinations.
  • Worked with pupils to identify learning style and select appropriate teaching methods.
  • Communicated with teachers to provide students with comprehensive support.
  • Coordinated with parents and educators to schedule sessions and develop tutoring strategies.
  • Reviewed, evaluated and marked assignments and examinations.
03/2013 to Current
Entrepreneur Self-employed City, STATE,
  • Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Diminished project lags by effectively training employees on best practices and protocols.
  • Increased data collection accuracy by recording client account information with zero discrepancies.
  • Provided quick turnaround time when customers called with questions, usually within 12 hours.
  • Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
  • Delivered effective, informative financial presentations to large groups in effort to build lucrative client base and improve customers' financial well-being.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Improved office operations continually by maintaining records, tracking data and promoting internal communications.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
12/2006 to 09/2009
Chiropractic Office Assistant Chiropractic Office City, STATE,
  • Scheduled appointments for patients via phone and in person.
  • Assisted with referrals and prepared medical records for patients.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Registered patients and scheduled appointments.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Organized and managed medical supply inventory to foster continuous availability of required items.
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Maintained confidentiality of records relating to clients' treatment
  • Updated patient financial information to promote accurate record keeping.
  • Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.
  • Secured, organized and updated financial documentation.
  • Worked with doctors to prepare correct equipment and supplies for over 80 daily appointments.
  • Answered 30 average daily phone calls to schedule appointments and address patient inquiries.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Education and Training
Expected in 09/2011
High School Diploma:
Home School - Home School,
  • Consistently maintained high customer satisfaction ratings.
  • Negotiated with venues, saving the company $50,000+ on large annual events.

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