Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Innovative and Performance-driven professional with a deep passion for technology and business. Skilled in coordinating programs, business planning and culture development. Possess the ability to work with excellent leadership skills,and great time management skills.

Skills
  • Strong Customer-Service skills
  • Excellent Organizational skills
  • Strong Communication Skills
  • Strong Work Ethic
  • Team development
  • Program coordination
  • Customer acquisition
Experience
Entrepreneur, 04/2009 to Current
Bloomin' Brands, Inc.Grand Rapids, MI,
  • Authorized Agent for Southern Travels India ltd & SOTC Holidays and Sold many vacation packages to individuals and groups. Also, an authorized agent of Star Health Insurance pvt ltd and served as a sub-broker of Shriram Insight for few years.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
Managing Partner, 08/2004 to 04/2009
VIMSONS TeleservicesCity, STATE,
  • Delivered high level of service to all peers, management and clients in effort to extend partnerships for future opportunities.
  • Actively Co-ordinated with Tata Indicom Company business team.
  • Interviewed, hired and trained 25 staff members ( Sales Executives, Collection Executives, Front Office Staff, Installation & Repair Team)
  • Implemented successful promotional strategies and reductions in costs that grew revenue.
  • Improved team productivity by by directing strategic initiatives.
  • Reviewed daily and overall financials to ensure profitability.
  • Facilitated firm's everyday administrative operations, supervised support staff and verified office remained compliant with state, federal and local regulations.
  • Facilitated integration of new technology into daily processes.
  • Worked closely with product specialists to manage sales effectiveness.
  • Analyzed sales and company data and presented findings.
  • Monitored all procedures, including those regarding safety and deadlines to keep everything on track.
  • Managed new projects and delegated specific tasks to employees.
  • Developed and implemented process improvements and key business procedures.
Senior Customer Care Executive, 09/2002 to 03/2004
Dell Financial Services (DFS)City, STATE,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Recorded details of all inquiries, complaints and comments.
  • Answered customers' questions about services and products offered at Dell.
  • Kept customer and system account information accurate and current to support timely resolutions for all concerns.
  • Assessed customer account information to determine current issues and potential solutions.
  • Referred unresolved grievances to designated departments for further investigation.
  • Consulted with customers regarding needs and addressed concerns.
  • Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Handled escalated queries and complaints from customers and staff, sharing positive outcomes as training tools.
  • Trained new employees on company customer service policies and service level standards.
  • Assisted customers by answering questions, addressing concerns and providing current account information.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
  • Demonstrated in-depth knowledge of products, services and policies to coach team members.
  • Provided daily direction to call center associates.
Education and Training
MBA: , Expected in 08/2002
Vellore Institute of Technology - Vellore,
GPA:
BBA: , Expected in 07/2000
Vysya College - Salem,
GPA:
Languages
English:
Professional
Negotiated:
Telugu:
Professional
Negotiated:
Tamil:
Professional
Negotiated:

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Resume Overview

School Attended

  • Vellore Institute of Technology
  • Vysya College

Job Titles Held:

  • Entrepreneur
  • Managing Partner
  • Senior Customer Care Executive

Degrees

  • MBA
  • BBA

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