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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Mi nombre es Rosmira Castro Gallego

Dirección: 286 chambers Phillipsburg NJ código postal 08865

Teléfono: 9089864628

Correo electrónico: rosmira-castro@hotmail.com

Competencias y habilidades

Trabajo en equipo

Capacidad de aprendizaje

Responsabilidad en el trabajo

Skills
  • Comunicación asertiva
  • Relaciones interpersonales
  • Manejo de tensiones y estrés
  • Toma de decisiones
Experience
06/2020 to 02/2021
Empacadora Agencia First Class City, STATE,
  • Assessed [Type] and [Type] issues to determine appropriate troubleshooting methods for remediation.
  • Served as level-three support escalation point for [Number]-member distributed support staff.
  • Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Assisted in technical support process refinement to improve customer service and support.
  • Maintained inventory of IT supplies by checking and documenting levels regularly.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Responded to [Number] individual tickets every week to provide end-user support on systems and software.
  • Reviewed current hardware and software configurations and recommended modifications to increase system speed.
  • Oversaw and supported [Type] environments for on-site and virtual locations.
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Answered [number] calls per [timeframe] to assist with customer questions and concerns.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Contributed to development, planning and completion of project initiatives.
  • Created agendas and communication materials for team meetings.
  • Leveraged [software] to input and compile data gathered from various sources.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Handled all delegated tasks, including [Task] and [Task].
10/2018 to 12/2019
Empacadora Lynier Stafing City, STATE,
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided IT and software trouble-shooting support to rest of the organization.
  • Contributed to development, planning and completion of project initiatives.
  • Leveraged [software] to input and compile data gathered from various sources.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agendas and communication materials for team meetings.
  • Achieved cost-savings by developing functional solutions to [type] problems.
  • Collaborated with others to discuss new [Type] opportunities.
  • Performed site evaluations, customer surveys and team audits.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Answered [number] calls per [timeframe] to assist with customer questions and concerns.
  • Handled all delegated tasks, including [Task] and [Task].
  • Improved profit margins by streamlining operations and workflow.
08/2001 to 10/2018
Administradora De Empresas First Group S.A.S City, STATE,
  • Oversaw baking and cooking training to assist new staff members in professional development.
  • Created attractive dessert trays for catering events.
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Merchandised food and garnishes for serving presentation.
  • Maintained safe and sanitary area by checking food products' temperature and freshness.
  • Monitored cooking completion times for efficient use of ovens and other equipment.
  • Communicated with vendors for efficient delivery of wholesale orders.
  • Recruited, trained and supervised [Number] bakery staff members for full integration within kitchen area.
  • Decreased waste and spoilage by [Number]% over period of [Number] months.
  • Designed and implemented new bakery menu, emphasizing local produce, resulting in [Number]% increase in sales.
  • Inspected products for quality assurance before display.
  • Maintained atmosphere of enthusiastic customer awareness with emphasis on fast customer service.
  • Proofed, folded and baked [Number] croissants daily.
  • Maintained current knowledge of pricing, ingredients, product availability and current promotion.
  • Oversaw production of [Number] wedding cakes in [Number] weeks, from scheduling to final delivery with overwhelming customer satisfaction.
  • Created new scalable recipes, resulting in [Number] additions to daily menu.
  • Controlled spoilage by generating turn movement and maintaining monthly inventory.
  • Designed appealing product displays to maintain unique presentation.
  • Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
  • Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
  • Offered product samples and answered questions for wholesale customers.
  • Developed [Number] gluten-free pastry recipes, resulting in [Number] additions to permanent menu.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
Education and Training
Expected in 09/2017
Administrador De Empresas : Licenciatura En Ciencias Sociales
Minuto De Dios - Pereira Risaralda, Colombia
GPA:
Expected in
:
Sena P - Senath, MO
GPA:
Expected in
:
Sena Pereira Risaralda Colombia - Pereira Risaralda, Colombia
GPA:

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75Average

Resume Strength

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  • Length
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Minuto De Dios
  • Sena P
  • Sena Pereira Risaralda Colombia
Job Titles Held:
  • Empacadora
  • Empacadora
  • Administradora De Empresas
Degrees
  • Administrador De Empresas

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