06/2020 to 02/2021Empacadora Agencia First Class | City, STATE,
Assessed [Type] and [Type] issues to determine appropriate troubleshooting methods for remediation.
Served as level-three support escalation point for [Number]-member distributed support staff.
Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
Configured new employee work stations, including all hardware, software and peripheral devices.
Assisted in technical support process refinement to improve customer service and support.
Maintained inventory of IT supplies by checking and documenting levels regularly.
Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Responded to [Number] individual tickets every week to provide end-user support on systems and software.
Reviewed current hardware and software configurations and recommended modifications to increase system speed.
Oversaw and supported [Type] environments for on-site and virtual locations.
Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
Exceeded customer satisfaction by finding creative solutions to problems.
Demonstrated leadership by making improvements to work processes and helping to train others.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Answered [number] calls per [timeframe] to assist with customer questions and concerns.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Contributed to development, planning and completion of project initiatives.
Created agendas and communication materials for team meetings.
Leveraged [software] to input and compile data gathered from various sources.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Defined strategies and created a plan to achieve ambitious operational objectives.
Handled all delegated tasks, including [Task] and [Task].
10/2018 to 12/2019EmpacadoraLynier Stafing | City, STATE,
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated leadership by making improvements to work processes and helping to train others.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Provided IT and software trouble-shooting support to rest of the organization.
Contributed to development, planning and completion of project initiatives.
Leveraged [software] to input and compile data gathered from various sources.
Improved operations by working with team members and customers to find workable solutions.
Created agendas and communication materials for team meetings.
Achieved cost-savings by developing functional solutions to [type] problems.
Collaborated with others to discuss new [Type] opportunities.
Performed site evaluations, customer surveys and team audits.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Maintained updated [Type] knowledge through [Task] and [Task].
Motivated and encouraged team members to communicate more openly and constructively with each other.
Answered [number] calls per [timeframe] to assist with customer questions and concerns.
Handled all delegated tasks, including [Task] and [Task].
Improved profit margins by streamlining operations and workflow.
08/2001 to 10/2018Administradora De Empresas First Group S.A.S | City, STATE,
Oversaw baking and cooking training to assist new staff members in professional development.
Created attractive dessert trays for catering events.
Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
Merchandised food and garnishes for serving presentation.
Maintained safe and sanitary area by checking food products' temperature and freshness.
Monitored cooking completion times for efficient use of ovens and other equipment.
Communicated with vendors for efficient delivery of wholesale orders.
Recruited, trained and supervised [Number] bakery staff members for full integration within kitchen area.
Decreased waste and spoilage by [Number]% over period of [Number] months.
Designed and implemented new bakery menu, emphasizing local produce, resulting in [Number]% increase in sales.
Inspected products for quality assurance before display.
Maintained atmosphere of enthusiastic customer awareness with emphasis on fast customer service.
Proofed, folded and baked [Number] croissants daily.
Maintained current knowledge of pricing, ingredients, product availability and current promotion.
Oversaw production of [Number] wedding cakes in [Number] weeks, from scheduling to final delivery with overwhelming customer satisfaction.
Created new scalable recipes, resulting in [Number] additions to daily menu.
Controlled spoilage by generating turn movement and maintaining monthly inventory.
Designed appealing product displays to maintain unique presentation.
Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
Offered product samples and answered questions for wholesale customers.
Developed [Number] gluten-free pastry recipes, resulting in [Number] additions to permanent menu.
Measured, mixed and prepped raw materials according to company specifications and recipes.
Education and Training
Expected in 09/2017 to to Administrador De Empresas | Licenciatura En Ciencias Sociales Minuto De Dios, Pereira Risaralda, Colombia GPA: Status -
Expected in to to | Sena P, Senath, MOGPA: Status -
Expected in to to | Sena Pereira Risaralda Colombia , Pereira Risaralda, Colombia GPA: Status -
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