Ensamble Resume Example
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Jessica Claire
, , 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Mi nombre es Rosmira Castro Gallego
Dirección: 286 chambers Phillipsburg NJ código postal 08865
Teléfono: 9089864628
Correo electrónico: rosmira-castro@hotmail.com
Competencias y habilidades
Trabajo en equipo
Capacidad de aprendizaje
Responsabilidad en el trabajo
Skills
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Experience
06/2020 to 02/2021
Empacadora Agencia First Class – City, STATE,
- Assessed [Type] and [Type] issues to determine appropriate troubleshooting methods for remediation.
- Served as level-three support escalation point for [Number]-member distributed support staff.
- Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
- Configured new employee work stations, including all hardware, software and peripheral devices.
- Assisted in technical support process refinement to improve customer service and support.
- Maintained inventory of IT supplies by checking and documenting levels regularly.
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Responded to [Number] individual tickets every week to provide end-user support on systems and software.
- Reviewed current hardware and software configurations and recommended modifications to increase system speed.
- Oversaw and supported [Type] environments for on-site and virtual locations.
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
- Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Answered [number] calls per [timeframe] to assist with customer questions and concerns.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Contributed to development, planning and completion of project initiatives.
- Created agendas and communication materials for team meetings.
- Leveraged [software] to input and compile data gathered from various sources.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Handled all delegated tasks, including [Task] and [Task].
10/2018 to 12/2019
Empacadora Lynier Stafing – City, STATE,
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Provided IT and software trouble-shooting support to rest of the organization.
- Contributed to development, planning and completion of project initiatives.
- Leveraged [software] to input and compile data gathered from various sources.
- Improved operations by working with team members and customers to find workable solutions.
- Created agendas and communication materials for team meetings.
- Achieved cost-savings by developing functional solutions to [type] problems.
- Collaborated with others to discuss new [Type] opportunities.
- Performed site evaluations, customer surveys and team audits.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Maintained updated [Type] knowledge through [Task] and [Task].
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Answered [number] calls per [timeframe] to assist with customer questions and concerns.
- Handled all delegated tasks, including [Task] and [Task].
- Improved profit margins by streamlining operations and workflow.
08/2001 to 10/2018
Administradora De Empresas First Group S.A.S – City, STATE,
- Oversaw baking and cooking training to assist new staff members in professional development.
- Created attractive dessert trays for catering events.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Merchandised food and garnishes for serving presentation.
- Maintained safe and sanitary area by checking food products' temperature and freshness.
- Monitored cooking completion times for efficient use of ovens and other equipment.
- Communicated with vendors for efficient delivery of wholesale orders.
- Recruited, trained and supervised [Number] bakery staff members for full integration within kitchen area.
- Decreased waste and spoilage by [Number]% over period of [Number] months.
- Designed and implemented new bakery menu, emphasizing local produce, resulting in [Number]% increase in sales.
- Inspected products for quality assurance before display.
- Maintained atmosphere of enthusiastic customer awareness with emphasis on fast customer service.
- Proofed, folded and baked [Number] croissants daily.
- Maintained current knowledge of pricing, ingredients, product availability and current promotion.
- Oversaw production of [Number] wedding cakes in [Number] weeks, from scheduling to final delivery with overwhelming customer satisfaction.
- Created new scalable recipes, resulting in [Number] additions to daily menu.
- Controlled spoilage by generating turn movement and maintaining monthly inventory.
- Designed appealing product displays to maintain unique presentation.
- Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
- Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
- Offered product samples and answered questions for wholesale customers.
- Developed [Number] gluten-free pastry recipes, resulting in [Number] additions to permanent menu.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
Education and Training
Expected in 09/2017
Administrador De Empresas : Licenciatura En Ciencias Sociales
Minuto De Dios - Pereira Risaralda, Colombia
Minuto De Dios - Pereira Risaralda, Colombia
Expected in
Sena P - Senath, MO
Expected in
Sena Pereira Risaralda Colombia - Pereira Risaralda, Colombia
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How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Formatting
- Length
- Measurable Results
- Personalization
- Target Job
Resume Overview
School Attended
- Minuto De Dios
- Sena P
- Sena Pereira Risaralda Colombia
Job Titles Held:
- Empacadora
- Empacadora
- Administradora De Empresas
Degrees
- Administrador De Empresas
