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employment counselor resume example with 4 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Website, Portfolio, Profiles
  • https://www.linkedin.com/in/Jessica-Claire-90189515b/
Professional Summary

Perceptive Career Counselor passionate about helping others reach personal and professional goals. Highly skilled at networking to build vital relationships with leading area employers. Strategic when placing clients in rewarding jobs based on skills, interests and abilities. Successful at coaching clients on resume writing, interviewing, time management and teamwork.

Skills
  • Microsoft Office Applications
  • Basic Knowledge in programming
  • Languages such as HTML, CSS & JS.
  • Employment Matching
  • Community Resources
  • Mental Health Referrals
  • Confidential Records Management
  • Alcohol and Drug Prevention Programs
  • Resume Writing Instruction
  • Career Planning Presentations
  • Educational Opportunities
  • Career Assessments
  • Personalized Assessments
  • Client Needs Assessment
Work History
07/2022 to Current Employment Counselor Rochester General Health System | Geneva, NY,
  • Matched clients to open positions based on skills and work requirements.
  • Developed career and education plans based on individual needs.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
  • Assisted clients in building successful job search strategies.
  • Connected with business and recruiters to build relationships and increase opportunities for Clients.
  • Interviews applicants for employment and reviews their educational and experience records to determine their particular occupational qualifications.
  • Receives and records orders from employers, selects and refers qualified workers, and may verify placements.
  • Conducts a testing program for selected applicants and supervises the computation and analysis of test results.
  • Interviews, provides occupational advice and assistance to, and refers applicants requiring special assistance in occupational adjustment to Senior Interviewers and/or Employment Counselors.
  • Receives, examines, makes, and/or reviews for appropriateness, eligibility determinations on claims for unemployment or disability insurance benefits.
    -Visits claimants, employees, physicians, neighbors, and associates of claimants to obtain needed information.
  • Corresponds and/or confers with employees on status or tax liability and assists in negotiating collection of delinquent taxes.
  • Aids claimants in preparation of their claims and also informs them of their rights and obligations under law.
  • Confers with employers and/or their representatives to obtain information required to determine employer tax status and possible tax liability; explains provisions of NJ Unemployment Compensation Law and regulations pertaining to employment tax and negotiates with subject employers for payment of taxes due.
    -Visits places of employment and examines personnel records, employment records, payroll time books, registers, and other personnel records subject to the law.
03/2020 to 06/2022 OPERATIONS MANAGER Marriott Vacations Worldwide | San Marcos, CA,
  • Overall responsibility for the production, providing leadership, direction, safety, and support, scheduling and supervising the lines and support personnel, monitoring quality, improving processes, and ensuring output are met
  • Implement policies, procedures, and work instructions for the facility's food safety and quality management system -oversee staff and processes from receipt of raw materials through shipping of the finished product
  • Manage daily team members in compliance with all performance standards, production efficiency, cost, waste, safety, quality, sanitation, and other protocols-responsible for reviewing schedule and directing inventory, purchasing, receiving, weighing, production and packaging, and shipping to meet goals develop and train employees so they can maintain the line/area in the absence of the facilitator by clarifying expectations and ensuring that everyone knows what is expected of them
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Streamlined packaging operations and budgeted effectively to decrease spending 50%.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Maintained neat, clean and safe workspace to avoid hazards and increase safety by 70%.
  • Developed various supplements from design conceptualization to client delivery.
  • Managed contracts with Clients, vendors and manufacturers.
  • Negotiated with vendors and manufacturers on pricing, services and scheduled shipping windows.
03/2018 to 09/2019 CASHIER AND CUSTOMER SERVICE REPRESENTATIVE/SALES, ASSOCIATE, DEPARTMENT MANAGER Walmart Cananda | City, STATE,
  • Responsible for proper organization of the store
  • Process forms, orders, applications, and requests made by customers
  • Verify customers and set up their accounts
  • Provide organized workflow to fit customer’s timeframe
  • Make sure all unresolved requests and queries are dealt with by the appropriate department and keep records of inquiries, questions, comments, suggestions, and complaints from customers
  • Prepare and distribute customer activity reports and create a customer database
  • Resolve customer complaints in conjunction with other departmental staff-Make total and itemize products purchased
  • Ensure a clean and safe work environment and report to superiors any issues they are unable to identify during work
  • Observe all procedures and policies established by store management.
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Reviewed weekly sales ads and monitored price changes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Expected in 12/2018 to to Post Degree Diploma in Business Studies | Marketing/Management VANCOUVER ISLAND UNIVERSITY, Nanaimo, BC, GPA:
Expected in 04/2017 to to BBA | Information Technology Management SARDAR Claire UNIVERSITY, Gujarat, India, GPA:

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Resume Overview

School Attended

  • VANCOUVER ISLAND UNIVERSITY
  • SARDAR Claire UNIVERSITY

Job Titles Held:

  • Employment Counselor
  • OPERATIONS MANAGER
  • CASHIER AND CUSTOMER SERVICE REPRESENTATIVE/SALES, ASSOCIATE, DEPARTMENT MANAGER

Degrees

  • Post Degree Diploma in Business Studies
  • BBA

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