ecommerce resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Quality-driven with proven record of excellent job performance. Manages projects at each stage with diligent and attentive approach, carefully checking details, and testing assumptions. Skilled in training junior personnel in principles and practices.

  • Judgement and Decision Making
  • Attention to Detail
  • Problem Solving
  • Relationship Building
  • Flexible and Adaptable
  • Decision Making
  • Verbal and Written Communication
  • Critical Thinking and Analysis
  • Effective and Professional Communication
  • Positive Team Player
  • Reliability and Integrity Improvement
  • Employee Training
  • Active Learning
  • Service-Oriented
  • Results Orientation
  • SAP Software
Work History
07/2020 to Current Ecommerce Kroger | Centennial, CO,
  • Balanced reports to submit for approval and verification.
  • Compiled general ledger entries on short schedule with 100% accuracy.
  • Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Completed financial reports to inform managers.
  • Brought errors to near-zero in reporting, payroll administration and general bookkeeping.
  • Followed up with various branch staff to collect specific financial information and verify details on reconciliations.
  • Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement.
  • Gathered financial information, prepared documents, and closed books.
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Reconciled company accounts for credit cards, employee expenses and commissions.
  • Evaluated employee expense reports and verified accuracy.
  • Evaluated and improved accuracy and completeness of financial records.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Provided journal entries and performed accounting on accrual basis.
  • Tracked funds, prepared deposits, and reconciled accounts.
  • Maintained integrity of general ledger and chart of accounts.
  • Collected and reported monthly expense variances and explanations.
  • Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
  • Cooperated with senior leaders to create operating budgets and initiate financial planning.
  • Worked with management at project level to achieve expense plans.
  • Collaborated with Finance Controller’s for full compliance with governing bodies and limit regulatory risks.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
01/2019 to 07/2020 Branch Administrative Assistant Idi Distributors | Kent, WA,
  • Responded proactively and positively to rapid change.
  • Operated fax machines, copiers or phone systems and arranged for repairs when equipment malfunctioned.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained daily reports and advised executive leaders in decision-making processes.
  • Managed daily reconciliations of all cash/check and credit card payments from customers for corresponding invoices.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply, including internal spending.
  • Managed and maintained file system covering expenses, reports, and support documentation.
  • · Made daily and weekly deposits physically at local bank.
  • Created, maintained, and entered daily, weekly, and monthly filing of paper and electronic records.
  • Managed paper and electronic filing systems by routing various documents using SAP and a share drive file throughout the company.
  • Collected, arranged, organized, and input information into database system.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Created and implemented standard operating procedures for records handling.
  • Continually sought methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency.
  • Used SAP, CashPro, Tele Check, excel, and Microsoft and to prepare various correspondence, reports, and other written material.
  • Calculated correct order totals, updated accounts, and maintained detailed records of open orders, open deliveries, and open purchase orders.
  • Conducted invoicing and investigated accounts receivables discrepancies.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Gathered, organized, and modeled data to assist management in making key decisions.
  • Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination.
  • Assisted branch, operations, and warehouse managers with planning of routine operations and special projects.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed complex and detailed projects for executives.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Supported company leaders by managing, organizing, and scheduling projects and itinerary.
  • Successfully completed special projects to exceed goals of overall organization.
  • Increased office participation in special events.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Established administrative work procedures to track staff's daily tasks.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols for organizing training programs and effectively supervising salesmen.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.
06/2018 to 01/2019 Customer Service Kotis Design | Salt Lake City, UT,
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of billing and payment processing, support policies, services, procedures and always creating welcoming, positive experiences.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Answered customer telephone calls and emails promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Assisted customers special order requests and arranging merchandise pick-up or drop-off.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Managed timely and effective replacement of damaged or missing products.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Cross-trained and provided back up for customer service managers.
  • Trained staff on operating procedures.
  • Sought ways to improve processes and services provided.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Applied highly effective communication skills while properly engaging and presenting solutions to customers.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Investigated and resolved accounting, service, and delivery concerns.
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Communicated with vendors regarding backorder availability, future inventory, and special orders.
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Recommended, selected, and helped locate and obtain out-of-stock product based on customer requests.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Entered orders into SAP computer database system.
01/2017 to 05/2019 Shift Leader - Bartender Ye Olde Falcon Pub | City, STATE,
  • Meticulously followed legal and sanitation policies, maintaining an A grading throughout my employment.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Performed all end of day duties including tallying up and verifying all cash and credit card transactions.
  • Stocked and rotated merchandise and displays to feature new products and promotions.
  • Organized and arranged bar decorations for all special holidays such as St. Patrick’s, New Year’s Eve, Christmas.
  • Demonstrated leadership skills through delegating daily tasks and successfully training all new bar and serving staff.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Evaluated employee performance on a daily basis and conveyed constructive feedback to improve skills.
  • Supported and filled in for co-workers whenever the need arose.
  • Responsibly and consistently verified that younger patrons are of the legal age limit.
  • Provided guests with a positively memorable experience by advising diners on food menu items and drink specials.
  • Showed multitasking skills while dealing with various situations and 2,000 weekly customers.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Skillfully prepared standard as well as exotic mixed beverages in a timely manner.
  • Utilized knowledge of mixed beverages and craft beers to serve guests in a timely fashion in a fast-paced environment.
  • Maintained regular clientele through professional and friendly service

Expected in to to High School Diploma | Cooper City High School, Cooper City, FL GPA:

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Resume Overview

School Attended

  • Cooper City High School

Job Titles Held:

  • Ecommerce
  • Branch Administrative Assistant
  • Customer Service
  • Shift Leader - Bartender


  • High School Diploma

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