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E Commerce Resume Example

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E COMMERCE
Professional Summary

Enthusiastic young woman, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of social skills and proper conflict/resolution training in customer service. Motivated to learn, grow and excel in retail.

Skills
  • Sales
  • Cleaning
  • Customer Complaint Resolution
  • Product Knowledge
  • New Product Information
  • Cash Register Operation
  • Product Location
  • Visual Displays
  • Cash Handling
  • Store Merchandising
Work History
E Commerce04/2020 to 06/2020
Walmart, Siloam Springs, AR
  • Increased customer satisfaction by resolving issues regarding the quality of their orders .
  • Responded to customer issues and resolved complaints by leveraging expert customer service knowledge.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Handled 1-5 calls per hour to address customer inquiries and concerns.
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
  • Used a touch computer device to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
  • Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
  • Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
Dishwasher04/2018 to 05/2018
Shangri La Hotel And Resort, Afton, OK
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
  • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
  • Increased machine efficiency by scraping and pre-washing dishes.
  • Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Gently moved glassware, crystal and other delicate items to prevent breakage.
  • Kept work area clean, dry and free of debris to prevent incidents and accidents.
Cashier01/2018 to 04/2018
Dollar General, Kansas, OK
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Operated cash register for cash, check and credit card transactions with 80% accuracy.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Worked closely with fellow employees to solve problems and handle customer concerns.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
Junior Sandwich Artist04/2017 to 06/2017
Subway, Elk City, OK
  • Communicated menu item information and offered suggestions to promote featured products.
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Efficiently prepared sandwiches and other menu items for guests.
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette.
  • Cleaned food preparation areas, tools and equipment.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Provided product information and menu item explanation in consideration of dietary restrictions.
Education
High School Diploma: : Expected in 12/2020
Epic Charter Schools - Oklahoma City, OK
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Resume Overview

Companies Worked For:

  • Walmart
  • Shangri La Hotel And Resort
  • Dollar General
  • Subway

School Attended

  • Epic Charter Schools

Job Titles Held:

  • E Commerce
  • Dishwasher
  • Cashier
  • Junior Sandwich Artist

Degrees

  • High School Diploma : Expected in 12/2020

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