director of training resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • Proficient in Microsoft Word, Excel and Power Point, Pro Care and Quicken
  • Knowledgeable In Project Management
Professional Summary

Determined and responsible General Manager with more than 30 years of success boosting efficiency and streamlining procedures to ensure company success. Focused on smoothly overseeing personnel, and financial and operational facets for optimal company growth. Highly motivated to give every customer positive experiences to promote loyalty and repeat business.

  • Client account management
  • Recruitment
  • Relationship building
  • Stakeholder relations
  • Project development
  • Budget development
  • Deadline-oriented
  • Operations management
  • Effective leader
  • Business development
  • Performance improvement
  • Exceptional interpersonal communication
  • Verbal and written communication
  • Efficient multi-tasker
  • Conflict resolution
  • Food preparation and safety
  • Coaching and mentoring
  • Budgeting
  • Customer service-oriented
  • Staff training/development
  • Employee scheduling
  • Timeline management
Work History
Director of Training, 02/2006 to 10/2012
Chick-Fil-ANaples, FL,
  • Assessed skill gaps for employees in and developed training courses to meet identified needs.
  • Collaborated with legal and compliance teams to review paperwork, intake feedback and ensure viability of available information for new training processes.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Managed new employee orientation training process for more than 700 employees each year.
  • Conducted training courses and prepared training modules for long-term use.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Selected and assigned instructors to conduct specific training programs.
  • Directed field training to enhance participants' skills.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
  • Directed training programs and development paths for managers and supervisors.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided training for over 700 new seasonal new hires annually.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
Store Manager, 05/2012 to Current
Vitamin Shoppe Industries IncCoral Springs, FL,
  • Engaged and interacted with customers to create positive restaurant experiences and drive revenue growth.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Created work schedules according to sales volume and number of employees.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Coached well over 100 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Increased profits through effective hands-on training and troubleshooting profit loss areas.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
General Manager, 10/2018 to Current
Rr Donnelley & SonsVista, CA,
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Managed budget implementations, employee reviews, training, and schedules
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Maintained organized, safe and clean facility to keep productivity high and maximize customer satisfaction.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Associate of Science: Health Administration, Expected in 05/1980
University of Phoenix - Tempe, AZ
Associate of Science: Health Administration, Expected in
University of Phoenix - Tempe, AZ
Master of Science: Psychology, Expected in
University of Phoenix - Tempe, AZ
Associate of Science: Business Administration, Expected in
Foothills Vocational Technical College - Searcy, AR,

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix
  • University of Phoenix
  • Foothills Vocational Technical College

Job Titles Held:

  • Director of Training
  • Store Manager
  • General Manager


  • Associate of Science
  • Associate of Science
  • Master of Science
  • Associate of Science

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