Director Of Training Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Seasoned training program management professional talented at facilitating and improving new hire training orientation programs to increase job skills, team morale and staff retention. Effective leader with ability to provide dynamic training to anyone in any job role. Highly motivated in creating and optimizing training programs. Effective leader with ability to provide dynamic training to anyone in any job role. Excellent communicator, multitasker with problem-solving abilities and an in-depth understanding of training requirements for different departments and levels.

Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach.

  • Finance
  • Human Resources
  • Team direction
  • New employee training
  • Staff presentations
  • Team development strategies
  • Multimedia development
  • Performance metrics
  • Process evaluations
  • Training methods
  • LMS technologies
  • Course design
  • Strategic thinker
  • Administrative support
  • Team building
  • MS Office
  • Motivational speaking
08/2008 to 03/2020
Director of Training Chick-Fil-A West Palm Beach, FL,
  • Conducted evaluations of training courses to uncover areas in need of improvement.
  • Effectively trained instructors and supervisors on techniques for managing employees.
  • Presented training information via role playing, simulations and team exercises.
  • Analyzed each department's training needs and developed new training programs based data collected.
  • Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Led trainings for up to [Number] employees on weekly basis.
  • Developed first training manual for [Industry] company.
  • Utilized [Type] technology to train new employees and provide effective onboarding.
  • Created testing and evaluation procedures to assess performance before, during and after training sessions.
  • Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
  • Designed training modules implementing strategic business practices and organizational behavior training concepts.
  • Monitored training costs to maintain training budget.
  • Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
  • Facilitated training on benefits, FMLA and CFRA, new employee orientation and performance appraisals.
  • Determined course objectives and found or wrote course materials to cover topics.
  • Identified key skill gaps in [Type] department employees and created training classes to effectively educate target individuals.
  • Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
  • Administered course content, schedules and attendance utilizing learning management system (LMS).
  • Developed complete training programs and led training using expert learning techniques.
  • Cross-trained on [Type] devices and continued training end users in new applications.
  • Managed various training courses by developing curricula, instructions, documents and written tests.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials.
  • Tracked attendees, participation and understanding of course material.
  • Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
  • Produced high-quality videos for future training purposes.
  • Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
  • Devised eLearning modules using [Software].
  • Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
09/2005 to 01/2007
Service Manager Bridgestone Corporation Delafield, WI,
  • Enforced adherence to customer service standards to foster satisfaction and retention.
  • Hired, trained, developed and monitored performance of service department staff.
  • Praised employees for great work efforts and continuously delivered positive reinforcement and constructive criticism.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Communicated changes from management to inform and educate department employees.
  • Resolved customers issues by providing timely and effective solutions.
  • Maintained extremely low employee turnover through motivating leadership and employee support.
  • Reviewed inventory levels and ordered supplies to keep [Type] product in stock.
  • Prioritized and delegated daily work tasks to [Job title]s to meet anticipated project goals.
12/2007 to 08/2008
Training Coordinator Abb Ltd Benicia, CA,
  • Prepared custom training course materials and presentations covering [Area of expertise].
  • Hand-selected qualified instructors aimed at providing diversified learning environments.
  • Coordinated training session logistics by preparing equipment and securing facilities.
  • Evaluated effectiveness of training programs and recommended improvements to upper management.
  • Led strategic planning and execution of user assistance documentation, product training and self-support for knowledge solutions, including curriculum development, materials and presentations.
  • Presented updated [Type] department training budget to supervisors for clear view of spending.
  • Developed and implemented training in [Type] procedures.
  • Communicated key information from trainers to participants and visa versa.
  • Arranged travel and accommodations for trainers and participants.
  • Helped with administering budgets, preparing facilities and organizing equipment.
  • Effectively trained instructors and supervisors on techniques for managing employees.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agendas and communication materials for team meetings.
Education and Training
Expected in 05/2005
Bachelor of Arts: Public Relations And Organizational Communication
Mississippi State University - Starkville, MS

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Resume Overview

School Attended
  • Mississippi State University
Job Titles Held:
  • Director of Training
  • Service Manager
  • Training Coordinator
  • Bachelor of Arts

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