Director Of Training Resume Example SEARS HOLDINGS CORPORATION

DIRECTOR OF TRAINING

Skills

Training Delivery & Management
Process Improvement
Managerial Coaching
Performance Management
Budget Development
HR Processes
Operational Leadership
Project Management
Cost Control
Data Analysis
Facility Management
Strategic Development
Key Skills Assessment
Training Management & Delivery - Proven success planning and facilitating training sessions for employees at all levels of an organization through the development of curricula based on performance assessments.
Operations Management - Committed to ascertaining process gaps and developing innovative strategies and procedures to reduce costs, improve efficiencies, and increase profit.

Experience

Director of Training01/2014 to CurrentSEARS HOLDINGS CORPORATIONHoffman Estates, IL

Increase the deployment of new technologies and solutions by implementing change management strategies.
Lead the region in achieving the company's top ranking for the completion of all required training.
Deliver dynamic, engaging, and extensive training for over 15000 sales associates every year by coordinating with District Mangers to set training requirements and execute initiatives.
Collaborate with subject matter experts to increase the effectiveness of training within individual districts.
Successfully identify training gaps through partnerships with the Learning Organization, Human Resources, and Operations team.
Proactively recommend updates to training material for the continuous improvement of both staff, courses, and programs.
Establish and direct training classes on customer service, selling skills, income generation, credit acquisition, and building tickets.
Leverage technology and social media to increase the effectiveness and engagement of training programs.
Remotely manage seven markets and districts in the northeast region covering 180 locations in 13 states.
Developed a nationally-implemented assessment with metrics for tracking training performance.

Director of Operations01/2010 to 01/2014SUNNY DAYS ADULT DAILY LIVING CENTERPLEASANT GAP, PA

Managed the financial performance of the business and successfully reduced operating costs by 22% while increasing the net profit by 18%.
Developed a comprehensive operational budget focused on controlling costs, establishing profit margins, and maintaining operational compliance.
Established effective human resource processes and procedures that encouraged employee training through the development of formal performance assessments.
Actively engaged with Human Resources related issues and provided strategic guidance as a member of the Board of Directors.

General Manager01/2004 to 01/2010SEARS HOLDINGS CORPORATION, STATE COLLEGE & DUBOISPA

Managed the finances and increased sales by 11% and the margin rate by 2.5% through disciplined leadership.
Achieved numerous goals in relation to revenue, expense management, profitability, customer satisfaction, inventory shrinkage, and associate management.
Recruited and developed a diverse, high-performance management team that helped to reduce employee turnover by 10%.
Proactively managed the Human Resources Department to maintain compliance with company, state, and federal laws.
Served as the training and development point of contact to coordinate successful initiatives, implement peer mentoring and provide career guidance.

Operations & Human Resources Manager01/2000 to 01/2004SEARS HOLDINGS CORPORATIONALTOONA, PA

Established and achieved controllable cost plans by ascertaining gaps and developing continuous improvement plans for associates, teams, and departments.
Maintained consistent compliance scores in operations and human resources as measured by Standards Based Store Visit and Client Commitment tools.
Achieved greater customer satisfaction by implementing strategies that received positive feedback via Customer Satisfaction Survey data and in store comments.
Streamlined backroom and receiving process to contribute to a 12% reduction in operating costs as part of the development and implementation of an operational budget.
Reduced the process time for new receipts by 48 hours through quantitative and qualitative data analysis.
Recognized as being the number one unit in the region for operational discipline which was attained through the effective communication of objectives and standards.

Education and Training

Bachelor of Arts: Letters, Arts & SciencesPENNSYLVANIA STATE UNIVERSITYState College, PALetters, Arts & Sciences

Diversity Seminar, Sears Holdings Corporation Team Building, Sears Holdings Corporation

Skills

Budget Development, budget, change management, Coaching, continuous improvement, Cost Control, credit, Client, Customer Satisfaction, customer service, Data Analysis, Delivery, employee training, Facility Management, financial, human resource, Human Resources, HR, inventory, Team Building, Leadership, Managerial, mentoring, Operations Management, Performance Management, Processes, Process Improvement, profit, Project Management, receiving, selling, sales, strategic, Strategic Development, Training Delivery, training material, training programs

Resume Overview

Companies Worked For:

SEARS HOLDINGS CORPORATION
SUNNY DAYS ADULT DAILY LIVING CENTER
SEARS HOLDINGS CORPORATION, STATE COLLEGE & DUBOIS

School Attended

PENNSYLVANIA STATE UNIVERSITY

Job Titles Held:

Director of Training
Director of Operations
General Manager
Operations & Human Resources Manager

Degrees

Bachelor of Arts : Letters, Arts & Sciences
Diversity Seminar, Sears Holdings Corporation Team Building, Sears Holdings Corporation

Director of Training Resume Example

Resume Score: 90%

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