Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 10 years of progressive training experience and take on new job opportunity.
Skills
Operation (8 years)
Budgeting (8 years)
Graphic Design (10+ years)
Hiring (8 years)
Training & Development (6 years)
Sales (10+ years)
Management (10+ years)
Microsoft Word
Outlook
Tutoring
Life Coach
Work History
12/2018 to Current
Director of TrainingFood Safety Net Services – Allentown, PA,
Overseeing and managing daily operations of franchised location, ensuring that excellent service is consistently delivered to members and guests.
Assisting franchise owner in setting and achieving memberships, retail sales, profitability goals and partnering with franchise owner to regularly monitor progress against goals.
Managing staff training, monitoring, and coaching performance of sales associates.
Create training modules for business growth and overall clinical experience.
Daily ZOOM training using created training modules with role play.
Establishing and monitoring staff work schedules and managing human resource functions, where assigned, including interviewing, hiring, training, performance evaluation, conducting staff meetings, resolving concerns and disputes, payroll processing, disciplining and terminating employees as well as all associated record keeping.
Meet with Jan Marini, PCA, and Obagi Representatives for best selling practices on facial products.
Travel to 15 locations as needed to host in location training using created training modules.
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
Coordinated ongoing technical training and personal development classes for staff members
Directed training programs and development paths for managers and supervisors
11/2016 to 12/2018
Clinic Operations ManagerNorth East Medical Service – San Leandro, CA,
Overseeing and managing daily operations of franchised location, ensuring that excellent service is consistently delivered to members and guests.
Assisting franchise owner in setting and achieving membership, retail sales, profitability goals and partnering with franchise owner to regularly monitor progress against goals.
Managing staff and training, monitoring, and coaching performance of sales associates.
Establishing and monitoring staff work schedules and managing human resource functions, where assigned, including interviewing, hiring, training, performance evaluation, conducting staff meetings, resolving concerns and disputes, payroll processing, disciplining and terminating employees as well as all associated record keeping.
Managing key business operations including inventory, bank deposits, marketing.
Maintaining professional, clean, and safe environment for employees, members and guests, and developing culture in franchised location that embraces and reflects Massage Envy brand's core values of optimism, gratitude, excellence, consistency and empathy.
11/2015 to 11/2016
Front of House Key ManagerIron Hill Brewery – Ardmore, PA,
Oversaw Front of House Operations with annual turnover of 5+ million yearly.
Including all guest relations and direct supervision of 20 employees per shift.
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in acceptable manner.
Complete nightly paperwork at end of day, doing inventory, evaluating cash drawers.
Trained all new hires with Texas Roadhouse training material.
One week of training per new hire.
Community Relations, work with owners LSM for event planning.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Developed and implemented performance improvement strategies and plans to promote continuous improvement
Monitored all company inventory to ensure stock levels and databases were updated
10/2009 to 08/2013
Store ManagerTrane Technologies Plc – Manchester, NH,
Oversaw daily operations of Sports Retail, yearly operations of 1.5 million.
Manage staff of 25, preparing work schedules and assigning specific duties.
Customer Service, to ensure every customer was taking care of.
Direct and coordinate activities of businesses or departments concerned with their production, pricing, sales, or distribution of products.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Direct loss prevention audit programs including target store audits, maintenance audits, safety audits, or electronic article surveillance (EAS) audits.
Travel in market, assisted with employee product knowledge and visual merchandising to increase store sells.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
Education
Expected in 06/2015
Urban Community Development : DREAM CENTER MINISTRY SCHOOL - City Of Los Angeles, CA, GPA:
Expected in 05/2009
High School Diploma: Mangham High School - Mangham, LA, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
