Proactive learning and development / operations manager, offering 10 + years of experience in educating professionals and area/store operations. Expert in designing curricula and training programs aligning with a company’s strategic goals, mission and vision, while consistently pursuing opportunities to improve systems, service and overall guest satisfaction. Outstanding interpersonal communication and innovative teaching methods drive professional development for various individuals in diverse roles and areas.
Skills
Staff development plans
Process evaluation and enhancement
Leadership training
Training solutions development
Public speaking
Course development
Work History
US - Director of Training, 07/2020 to 02/2021 Db Schenker – Carson, CA,
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Assessed skill gaps for employees in our shops and head office. Developed training courses to meet identified needs.
Conducted orientation sessions and organized on-the-job training for new hires.
Directed training programs and development paths for managers, operations team and head office staff and supervisors.
Reviewed and edited all training materials for accuracy and company policy compliance.
Conducted training courses and prepared videos for long-term use. This also included creating LMS system updates and changes.
Delivered wide variety of courses focused on leadership, service and food production to enhance knowledge, communication, team and overall performance.
Tested all training software ( LMS / E-Learning ) and hardware prior to commencing training programs and pathways.
Planned corporate annual “Quarter Brief” event which included company initiatives, team building activities and reward & recognition.
Operations Support Manager, 08/2019 to 07/2020 Academic Partnerships – Indianapolis, IN,
Orchestrated projects within strict timeframes and budget constraints by solving business needs and working closely with senior leaders.
Modified and directed project plans to meet organizational needs in an ever changing market.
Organized and participated in weekly/ bi-weekly / monthly meetings and workshops to foster shared project approach and track progress.
Identified, reviewed and applied policies and procedures to enhance day to day operations in our shops.
Oversaw high profile projects for by planning, designing, and scheduling phases.
Updated operational methods, tracked information and compiled data to improve shop efficiency.
Senior Learning & Development Manager , 01/2016 to 08/2019 Beacon Roofing Supply, Inc. – Malden, MA,
Conducted orientation sessions and organized on-the-job training for new hires in shops and support center.
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness for all managers and support center teams.
Led daily, weekly and monthly coaching, counseling and feedback sessions with all new manager while in there first 3 months of joining or being promoted into the role.
Implemented new learning strategies depending upon employees' skill levels. This included using “Insights” materials thats ranged from “Personal Self Discovery” through to Thoughtful Leadership”.
Organized and edited training manuals, multimedia visual aids and all LMS / E-Learning content.
Coordinated ongoing technical training and personal development classes for staff members.
Directed training programs and development pathways for all assistant and general managers.
Managed all new manager orientation training process for more than 100+ MITs each year.
Assessed skill gaps for existing manager community and developed training courses to meet identified needs and knowledge gaps. This included ; Merchandising, Service, Suggestive Selling, Food Production and Productivity.
Conducted training courses and prepared videos for long-term use.
Coordinated and prioritized required training courses for all assistant managers applying to step up to a general manager capacity.
Planned and hosted company “Quarterly Briefings”, annual summer and holiday events.
Operations Manager, 05/2012 to 12/2015 Marinemax – Fort Lauderdale, FL,
Controlled daily business operations for a 10-13 store area. Working closely with all store managers and teams to grow profitability and accomplish company targets and objectives.
Set, enforced and followed up with all company standards and policies to maintain store financials, safety efficiency and overall team engagement.
Strategic people planning approach for the entire area, to ensure all shops were equipped with the correct staffing levels, family tree and Plan Bs.
Administrated area quarterly and annual budgets with focus on shop controls and driving sales.
Reviewed all store reports and KPI achievement to understand current numbers and trends.
General Manager, 01/2011 to 05/2012 Pret A Manger – City, STATE,
Drove consultant KPI results and year-over-year sales growth while leading the day to day store operations.
Maximized staff efficiency and overall staff engagement by investing time in coaching, mentoring and goal setting, to breed a culture of employees that aren’t just happy to come to work, but happy to be the people that they are.
Education
: Communications : Film, Expected in Long Island University - CW Post - 4210 Northern BLVD, Glen Head, NY, 11545, GPA:
Associate Degree In Communications : Film And Video Production, Expected in Nassau Community College - Garden City, NY GPA:
Certifications
Qualifying Certificate in Food Protection, NYC Department of Health and Hygiene : 2009 - Present
Insights Training : Discovery Licensed Practitioner : 2017- 2019
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