director of social services resume example with 19+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Client-focused Social Services Director with background in managing social work programs and highly educated in laws relating to welfare and crisis intervention. Determined employee with experience leading highly effective and talented teams. Maintains composure, diplomacy and efficiency in all situations. Dedicated with over 15 years of experience in Skilled Nursing and Long-Term Care setting. Established relationships with community and business leaders for outreach and direct support. Provided cost-effective and comprehensive services overcoming limited resources. Coordinated community service programs to meet critical social needs. Knowledgeable about organizing referrals, offering direct support and orchestrating effective outreach. Skilled at cultivating strong partnerships to advance organizational objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and driven to work quickly and effectively on projects in all types of environments.

  • Client needs assessments
  • Data analysis
  • Planning and Coordination
  • Cultural Awareness
  • First Aid/CPR
  • Organization and Time Management
  • Teamwork and Collaboration
  • Critical Thinking
  • Current DE Licensed Practical Nurse
  • Current DE Licensed Social Worker
Delaware Skills Center Wilmington, DE, Expected in 12/2006 Licensed Practical Nursing Diploma : Nursing - GPA :
Delaware State University Dover, DE Expected in 05/2002 Bachelor's of Social Work : Social Work - GPA :
Work History
Stonerise Healthcare Llc - Director of Social Services
Bluefield, WV, 11/2009 - Current
  • Established preliminary and comprehensive assessment for social service needs of consumers.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Delegated authority and responsibility to department personnel.
  • Collaborated with department managers to correct and improve services.
  • Led performance improvement projects based on QAPI efforts.
  • Constructed short- and long-term planning to improve client programs.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Communicated performance survey results to administrators formulating corrective action plan.
  • Evaluated service note content for description representative of clients' response to specified services.
Sheboygan Progressive Health Services - Licensed Practical Nurse
Sheboygan, WI, 05/2006 - 11/2009
  • Cared for wounds, provided treatments and assisted with procedures.
  • Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted with admissions, appointments, transfers and discharges.
  • Cared for over 35 short-term patients each day with quality-driven support.
  • Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
  • Collaborated with supervisor to assess patient needs, plan and modify care and implement interventions.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Comforted and counseled patients and families throughout care process.
  • Performed functional assessments for admission and discharge.
  • Delivered updates in patient status to charge nurse, recording changes in medical records.
Brandywine Counseling - Addictions Counselor- Court Mandated Counseling
City, STATE, 10/2004 - 05/2006
  • Developed patient care plans and documented progress toward goals.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
  • Facilitated group and individual therapy in outpatient setting.
  • Coordinated referrals for addiction services based on individual client needs and preferences.
  • Developed individual treatment goals based on history and diagnosis.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

CRC Health Incorporated - Addictions Counselor/Staff Development Coordinator
City, STATE, 09/2002 - 10/2004
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Provided 1:1 counseling sessions to consumers who participated in a Methadone Maintenance program
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Created and managed continuous improvement classes and training programs targeted to new employees.
  • Provided community referrals to consumers as needed.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Worked with managers to identify internal talent and plan development pathways.
  • Maintained partnerships with community programs such as AIDS Delaware and the Ministry of Caring.
  • Worked with an interdisciplinary team to facilitate in patient treatment for consumers as needed
  • Utilized behavioral strategies to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care
  • Assessed and treated patients through Opioid addictions, making referrals for comorbid conditions

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Resume Overview

School Attended

  • Delaware Skills Center
  • Delaware State University

Job Titles Held:

  • Director of Social Services
  • Licensed Practical Nurse
  • Addictions Counselor- Court Mandated Counseling
  • Addictions Counselor/Staff Development Coordinator


  • Licensed Practical Nursing Diploma
  • Bachelor's of Social Work

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