Client-focused Social Services Director with background in managing social work programs and highly educated in laws relating to welfare and crisis intervention. Determined employee with 5 years of experience leading highly effective and talented teams. Maintains composure, diplomacy and efficiency in all situations.
Skills
Excellent written and verbal communication
Proficient in Point Click care, Epic and Essentia.
Client needs assessments
Program development
Microsoft Office
Planning and Coordination
Leadership
Cultural awareness
Flexible & Adaptable
Event planning experience
Staff Management
Dementia Knowledge
Nursing Home Care
Training & Development
Adobe Photoshop software proficiency
Discharge Planning & Treatment Planning
Work History
Director of Social Services, 03/2021 - Current Ascension Health – South Lyon, MI,
Established preliminary and comprehensive assessment for social service needs of consumers.
Attended education opportunities and created in-service training alliances to meet mission of organization.
Developed department policies and procedures adhering to quality and performance measures.
Constructed short- and long-term planning to improve client programs.
Led performance improvement projects based on QAPI efforts.
Conducted monthly audits analyzing company quality indicators.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Evaluated service note content for description representative of clients' response to specified services.
Managed social service development planners regarding contract development.
Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Detailed program operations and participant activities with comprehensive recordkeeping.
Increased customer satisfaction by resolving grievance issues.
Activity Director , 10/2020 - 03/2021 Dallam-Hartley Counties Hospital District – Dalhart, TX,
Performed assessments on activity programs to determine what specific activities were suitable.
Developed and lead intergenerational activities to encourage mental agility of patients.
Planned, implemented and evaluated activities for Orchid Cove.
Developed monthly life enrichment calendar and published electronically and in print.
Planned special events to mark holidays and celebrate special occasions.
Maintained running inventory of supplies and purchases to monitor budget expenditures.
Created and delivered recreational programs for small and large groups of residents.
Drafted budgets for programs and ordered materials that were needed for certain activities.
Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
Assigned work to staff, set schedules and motivated strong performance in key areas.
Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
Cultivated Facility Snack Shop to fund monthly activities.
Stretched minimum annual budget of $0.00 to cover planned activities through creative use of resources.
Mental Health Technician, 03/2018 - 08/2020 Common Spirit – Newton, IA,
Provides or assists with providing direct patient care, diagnostic procedures and therapeutic interventions.
Directs or assists in patient activities (structured and unstructured) and assists in group therapy.
Assists with admission/transfer/discharge process.
Incorporates time management and prioritizes for efficiency and productivity.
Participates in unit staff meetings, hospital committees, program development and innovations, which will enhance quality of services provided to patients.
Uses time effectively and productively during periods of low department activity Skills Superior skills in building strong and profitable working relationships High computer application use skills.
Empathy Emotional Intelligence (EQ) Team-oriented collaborator Activities Member of patient safety counsel.
Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Performed scheduled patient safety checks and documented results to establish patients' well-being.
Assisted and counseled 35 patients daily.
Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Human Service Worker II, 08/2017 - 02/2018 North Florida Evaluation Treatment Center – City, STATE,
Evaluated client needs and plans on regular basis.
Performed periodic evaluation of client progress to update action plans as needed.
Provided patient referrals to alternate care facilities as necessary.
Assessed barriers, strengths and needs of each family and worked quickly to remediate.
Acted as mandatory reporter of abuse in confidential and conscious manner.
Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
Applied de-escalation and limit-setting techniques to promote patient cooperation.
Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Education
MBA: Non-Profit Management, Expected in 08/2021 - SPRINGFIELD COLLEGE - Online , GPA:
Professional development completed in Project Management
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