Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Client-focused Social Services Director with background in managing social work programs and highly educated in laws relating to welfare and crisis intervention. Determined employee with 5 years of experience leading highly effective and talented teams. Maintains composure, diplomacy and efficiency in all situations.

  • Excellent written and verbal communication
  • Proficient in Point Click care, Epic and Essentia.
  • Client needs assessments
  • Program development
  • Microsoft Office
  • Planning and Coordination
  • Leadership
  • Cultural awareness
  • Flexible & Adaptable
  • Event planning experience
  • Staff Management
  • Dementia Knowledge
  • Nursing Home Care
  • Training & Development
  • Adobe Photoshop software proficiency
  • Discharge Planning & Treatment Planning
Work History
Director of Social Services, 03/2021 - Current
Ascension Health South Lyon, MI,
  • Established preliminary and comprehensive assessment for social service needs of consumers.
  • Attended education opportunities and created in-service training alliances to meet mission of organization.
  • Developed department policies and procedures adhering to quality and performance measures.
  • Constructed short- and long-term planning to improve client programs.
  • Led performance improvement projects based on QAPI efforts.
  • Conducted monthly audits analyzing company quality indicators.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Evaluated service note content for description representative of clients' response to specified services.
  • Managed social service development planners regarding contract development.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Increased customer satisfaction by resolving grievance issues.
Activity Director , 10/2020 - 03/2021
Dallam-Hartley Counties Hospital District Dalhart, TX,
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Developed and lead intergenerational activities to encourage mental agility of patients.
  • Planned, implemented and evaluated activities for Orchid Cove.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Planned special events to mark holidays and celebrate special occasions.
  • Maintained running inventory of supplies and purchases to monitor budget expenditures.
  • Created and delivered recreational programs for small and large groups of residents.
  • Drafted budgets for programs and ordered materials that were needed for certain activities.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
  • Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
  • Assigned work to staff, set schedules and motivated strong performance in key areas.
  • Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
  • Cultivated Facility Snack Shop to fund monthly activities.
  • Stretched minimum annual budget of $0.00 to cover planned activities through creative use of resources.
Mental Health Technician, 03/2018 - 08/2020
Common Spirit Newton, IA,
  • Provides or assists with providing direct patient care, diagnostic procedures and therapeutic interventions.
  • Directs or assists in patient activities (structured and unstructured) and assists in group therapy.
  • Assists with admission/transfer/discharge process.
  • Incorporates time management and prioritizes for efficiency and productivity.
  • Participates in unit staff meetings, hospital committees, program development and innovations, which will enhance quality of services provided to patients.
  • Uses time effectively and productively during periods of low department activity Skills Superior skills in building strong and profitable working relationships High computer application use skills.
  • Empathy Emotional Intelligence (EQ) Team-oriented collaborator Activities Member of patient safety counsel.
  • Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Assisted and counseled 35 patients daily.
  • Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Human Service Worker II, 08/2017 - 02/2018
North Florida Evaluation Treatment Center City, STATE,
  • Evaluated client needs and plans on regular basis.
  • Performed periodic evaluation of client progress to update action plans as needed.
  • Provided patient referrals to alternate care facilities as necessary.
  • Assessed barriers, strengths and needs of each family and worked quickly to remediate.
  • Acted as mandatory reporter of abuse in confidential and conscious manner.
  • Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
  • Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
MBA: Non-Profit Management, Expected in 08/2021
  • Professional development completed in Project Management
  • Relevant Coursework Completed: Budget allocation & Strategic Planning
  • Dean's List Summer 2020
  • Member of National Black MBA Association®
Bachelor of Science: Human Services, Expected in 05/2020
  • Magna Cum Laude
  • Dean's List Fall 2018, Spring 2019, Fall 2019, Spring 2020
  • Relevant Coursework Completed: Counseling & Project Management
  • Professional development completed in Application of Culturally competent practices
  • Awarded Most Sustainable Human Service initiative of 2018

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Job Titles Held:

  • Director of Social Services
  • Activity Director
  • Mental Health Technician
  • Human Service Worker II


  • MBA
  • Bachelor of Science

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