A highly skilled & focused customer service specialist that works well with people, has great supervisor skills and works well under pressure. Looking for a position that will allow me to use my skill set to help your company achieve its optimal goals.
Great listening skills
Ability to multitask
Customer Service skills
Debt Collection05/2017 － CurrentPremiere Credit of NorthIndianapolis, IN
Responsible for preforming collection activities on receivables.
Communicate with debtors in regards to the repayment of their delinquent debt.
Refer accounts for legal or administrative wage garnishment process if applicable as dictated by department and/ or client requirements.
Preform skip tracing to locate debtors.
Ensure all accounts are worked within the client standards and federal regulations.
LOAN SPECIALIST11/2014 － 04/2017Tele performance IMAHobart, IN
Sallie Mae Loan specialist responsible for assisting customers with personal student loans.
Ensuring that all client information is accurate.
Assisting clients with loan approvals and denials.
SUPERVISOR02/2003 － 12/2005ACI TelecentricsSchererville, IN
Managed 25+ sales agents; trained workers on new programs that the company implemented.
Monitored and coached agents daily; Implemented methods to help agents improve in their duties.
Assisted fellow supervisors with projects and incentives for agents.
Keyboarding, Microsoft Word, Data Entry, and Typing 35 Wpm