Data Entry Specialist Customer Service Representative resume example with 12+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Committed and thorough Customer Service and Data Entry with 10 plus years of experience, quick typing skills and strong work ethic. Expert at coordinating and completing projects with minimal supervision. Proven strengths in relationship building and communication.
Skills
Filing and data archiving
Advanced clerical knowledge
Data transcription
Meticulous attention to detail
Proficient with systems SalesForcre, NetStuite, Slack, ADP, Finra, Mainframe, SAP, Accurint, Cerner, IDX, and KPI’s
Mainframe, SAP, Accurint, Cerner, IDX.
Very proficient with: Word, Excel, Outlook, Microsoft, UCPS, Fastrieve, Compass, and SAP system.
Error identification
Collecting information
Verifying data accuracy
Data processing
Data Entry
Experience
Data Entry Specialist /Customer Service Representative, 02/2021 - Current Fresenius Kabi Us – Massachusetts, , GA
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Identified and corrected data entry errors to prevent duplication across systems.
Reviewed and updated account information in company computer system.
Call center answering questions about payments
Emailing customers about past due and reminder payments
Helped others contractors understand the renewal process
Worked with multiple screens completing task
Working systems Salesforce and Netsuite for renewals
Correctional Officer Sergeant, 10/2019 - 01/2021 Shipmonk – Bay Shore, , GA
Supervised visitation and checked visitors for proper identification and contraband.
Maintained order in building and on grounds of prison.
Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.
Demonstrated leadership by making improvements to work processes and helping to train others.
Monitored disciplinary and medical lockups every 30 minutes.
Assigned daily tasks and responsibilities to employees and filled out daily work logs.
Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
Customer Care Collections Associate, 10/2019 - 10/2019 CareFirst Financial – City, , GA
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Processed payments over phone and set up recurring drafts.
Received payment and posted to appropriate customer accounts.
Recorded and updated customer personal accounts with accurate contact information.
Located and monitored overdue accounts using billing system to begin collections process.
Negotiated rates with customers and entered payments into accounting system.
City Mail Carrier /Data Entry Specialist /Data Entry Specialist /Data Entry Specialist /Cashier, 10/2018 - 09/2019 United States Postal Office – City, , GA
Separated mail to be transported to relay boxes along route for subsequent delivery.
Obtained receipts for registered and certain insured mail.
Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
Collected mail from distribution and prepared in sequence for efficient delivery.
Collected customs charges, postage due and C.O.D. payments.
Delivered mail to residents and business within assigned area.
Routed all classes of mail in sequence of delivery along established route.
Customer Service Representative /Data Entry Specialist /Data Analyst, 07/2017 - 09/2018 Randstad Staffing, Duke Energy Corporation – City, , GA
Exceeded company productivity standards on consistent basis.
Organized client contracts, records and reports to strengthen traceability.
Rolled out operational improvements and solutions to deliver top-notch customer service.
Set up and activated customer accounts.
Answered inbound calls, chats and emails to facilitate customer service.
Developed strong customer relationships to encourage repeat business.
Human Resources Administrator, 06/2015 - 07/2017 Amec Foster Wheeler – City, , GA
Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
Regularly updated HR databases to reflect employee information, changes in benefits and other details.
Supervised onboarding process for newly hired employees, including distribution of all paperwork.
Supervised exit interviews and off-boarding process for resigned and terminated employees.
Oversaw new employee onboarding procedures from initial training to skill development.
Oversaw benefits enrollment process by answering questions and assisting employees with login details.
Data Entry Clerk, 01/2013 - 05/2015 United Health Group, Optum – City, , WI
Maintained data entry requirements by following data program techniques and procedures.
Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
Completed accurate and efficient data entry and database updates to support business operations.
Reviewed source documents to locate required data for entry.
Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
Organized billing and invoice data, prepared accounts receivable and generated revenue reports to support audits.
Exceeded quality goals to support team productivity.
Patient Account Representative /Call Center Representative, 04/2009 - 12/2012 Aurora Health Care – City, , WI
Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
Accepted and processed customer payments and applied toward account balances.
Interfaced with customers to bring accounts current with suitable repayment plans.
Organized and maintained office supplies to promote team productivity.
Submitted electronic bills following facility and legal compliance standards.
Processed refunds, disbursements and payments.
Resolved inquiries from patients, families and external payers.
Education and Training
Associate of Science: Medical Billing & Coding, Expected in 06/2013 - Herzing University - Menomonee Falls, WI, GPA:
High School Diploma: , Expected in 06/2003 - Shalom High School - Milwaukee, WI, GPA:
: Medical Office Computer Specialist, Expected in - Kaplan College - Indianapolis - Indianapolis, IN GPA:
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Resume Overview
School Attended
Herzing University
Shalom High School
Kaplan College - Indianapolis
Job Titles Held:
Data Entry Specialist /Customer Service Representative
Correctional Officer Sergeant
Customer Care Collections Associate
City Mail Carrier /Data Entry Specialist /Data Entry Specialist /Data Entry Specialist /Cashier
Customer Service Representative /Data Entry Specialist /Data Analyst
Human Resources Administrator
Data Entry Clerk
Patient Account Representative /Call Center Representative