customer service representative level 5 resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Detail-oriented and self-motivated professional willing to take on any task to help any work place's mission succeed. Knowledgeable in tackling issues and concerns. Hardworking and reliable with great interpersonal skills. Looking to take on a dedicated remote career.

  • Staff Management
  • Database Management
  • Time management
  • Complaint resolution
  • Customer services
  • Recordkeeping strengths
Work History
Customer Service Representative Level 5, 08/2014 - Current
Bluegreen Resorts Arlington, VA,
  • Handled inbound customer chat conversations from various websites and email outlets.
  • Responded to over 200 customer emails each day and handled up to 20 chats at one time.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Created work schedule for team members.
  • Updated account information to maintain customer records.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Delivered prompt service to prioritize customer needs.
  • Provided ongoing guest service.
  • Responded proactively and positively to rapid change.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Trained staff on operating procedures and company services.
Inventory, Shipping and Receiving, 08/2014 - Current
API Consolidated City, STATE,
  • Coordinated, collected and maintained multiple vendor and organizational records.
  • Performed data entry and completed proper paperwork.
  • Worked with multiple vendors to schedule daily pickups and weekly deliveries.
  • Worked with sales managers to drive and monitor sales prospecting.
  • Maintained and organized inventory receipts and processed changes to reduce process lags.
  • Checked prices and calculated totals for accurate invoice processing.
  • Completed physical inventory counts each month for over 100 SKUS.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records for over 100 SKUS.
  • Pulled, verified and packaged items for shipment.
Front End Crew Member, 04/2014 - 08/2014
Culvers City, STATE,
  • Examined trays to check contents for required items and complete orders.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
  • Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
  • Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Processed orders on POS system and accepted cash and charge payments.
  • Made change and returned correct cash and coin to patrons.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Practiced proper safety and sanitation standards.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
Hotel Front Desk Agent, 12/2013 - 04/2014
Horseshoe Southern Indiana City, STATE,
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
High School Diploma: , Expected in 06/2009
Corydon Central High School - Corydon, IN,
Status -

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Resume Overview

School Attended

  • Corydon Central High School

Job Titles Held:

  • Customer Service Representative Level 5
  • Inventory, Shipping and Receiving
  • Front End Crew Member
  • Hotel Front Desk Agent


  • High School Diploma

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