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Customer Service Representative, Data Entry resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Communication industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Diligent Customer Service Representative brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers. Personable Member Service Representative offering 25 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Accomplishments
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Skills
  • CRM Software
  • Alphanumeric Entry
  • Attention to Detail
  • Data Review
  • Customer Data Confidentiality
  • Document Management and Storage
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Data Entry and Maintenance
  • Customer Retention Strategies
  • Creative Problem Solving
  • Building Customer Trust and Loyalty
  • Decision Making
  • Multitasking and Prioritization
  • Issue and Complaint Resolution
  • Self-Starter
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Inbound and Outbound Calling
Work History
Customer Service Representative, Data Entry, 11/1999 - 03/2010
Citizens Independent Bank Robbinsdale, MN,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Recommended products to customers, thoroughly explaining details.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Customer Service Representative, 08/1991 - 09/1999
Palmer Donavin Hebron, KY,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Customer Service Representative, 06/1986 - 05/1991
Palmer Donavin Hebron, OH,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
No Degree: Telephone Operator, Computer Courses, , Expected in
-
Del Mar College - Corpus Christi, TX
GPA:
High School Diploma: , Expected in 05/1970
-
Roy Miller High School - Corpus Christi, TX
GPA:
Additional Information

Union Steward Of AT&T.

Several Awards For Outstanding Customer Service Representative.

Secretary of Luther Jones PTA.

Ella Barnes PTA in charge of School of Excellent Awards for school.

Very dedicated Grandmother of 2 beautiful grandchildren.

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Resume Overview

School Attended

  • Del Mar College
  • Roy Miller High School

Job Titles Held:

  • Customer Service Representative, Data Entry
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • No Degree
  • High School Diploma

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