custodian resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

I have a genuine interest in working with the public to meet expectations and demands. I have always enjoyed working with people and are willing to meet any demands of any employer. My goal is to be as successful in any career to fulfill both of our needs as best I can, so by the end of the day

  • Chemical Cleaners
  • Skilled housekeeper
  • Team management
  • Project organization
  • Problem resolution
  • Strong Interpersonal Skills
  • Communications
  • Organization
  • Customer service
Work History
08/2019 to 07/2020 Custodian Amvac Chemical Corporation | Los Angeles, CA,
  • Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
  • Examined Number rooms, halls and lobbies to determine need for repairs and replacement of furniture or equipment.
  • Dusted all furniture and fixtures thoroughly and carefully.
  • Established and maintained clean and comfortable environments in Type buildings by vacuuming, cleaning windows and dusting.
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Used approved cleaning products on various surfaces, including Type and Type to reduce bacterial growth and prevent spread of viruses.
  • Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.
  • Supervised supplies in inventory, including Type and Type products and submitted lists to Job title for items requiring immediate reorder.
  • Worked on team of Number staff members to service Number Type rooms daily.
  • Kept janitorial closets clean and organized.
  • Checked in and stocked inventory throughout facility.
  • Sanitized bathrooms, showers and locker rooms.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
03/2014 to 06/2020 Waitress Healthcare Services Group | Waco, TX,
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by Amount%.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Used cash registers and credit card machines to cash out customers, handling average sale of $Amount per table.
  • Upsold Type specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Prepared beverages and filled food orders for customers.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted Type service to customers, successfully increasing referrals and walk-in business.
  • Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Prepared specialty desserts for customers including Type and Type.
  • Assessed Number square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
09/2015 to 06/2019 Barista Space Exploration Technologies | Los Angeles, CA,
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every Timeframe.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Elevated customer loyalty by using strong Skill and Skill abilities to resolve customer problems.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Created over Number drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Memorized ingredients and recipes for Number specialty drinks.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained Type equipment and performed minor repairs to keep coffee machines functioning properly.
  • Cultivated ability to recall customers' names and address each by name.
  • Upsold Type and Type items with beverages, increasing store sales to $Amount within Timeframe.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by more than Number%.
  • Advised over Number customers daily on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
  • Decreased waste by Number% through designing effective signage for recycling and composting.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Memorized recipes for Number specialty coffee beverages and seasonal offerings.
  • Sanitized Type and Type equipment and wiped down counters and tables to prevent spread of germs.
  • Controlled line and crowd with quick, efficient service.
  • Accurately took Number to-go and special orders via phone daily.
  • Made and served Number café beverages per day with speed, quality and consistency.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Educated coworkers and customers about new products.
  • Complied with standards for merchandising, stocking and storing product.
12/2008 to 06/2015 Associate Trainer Aetna Inc. | Hammond, IN,
  • Completed training-related administrative tasks, such as Duty and Duty.
  • Executed Type training programs, consistently teaching and validating requisite skills and behaviors.
  • Trained up to Number new employees per month on procedures such as Task, Task and Task.
  • Assisted in monitoring trainee performance to identify gaps in training.
  • Devised new methods of imparting information in order to increase engagement and retention.
  • Mentored employees during probationary period to answer questions and offer improvement strategies.
  • Conducted assessments of employee understanding and performance.
  • Maintained effective, consistent communication with managers, peers and other resource groups.
  • Identified and communicated to superiors concerning opportunities for curriculum enhancement.
  • Provided training and onboarding to new Type staff on use of Software and Software.
  • Contributed to creation of training materials such as handouts, scripts and website content.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring by Number% and saving company $Amount in training fees.
  • Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
  • Developed lesson plans, instructional materials and written practice tests for Type and Type training courses.
  • Wrote training manuals for Type employees and Type positions according to strict company guidelines and Type protocols.
  • Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
Expected in 05/1999 High School Diploma | General Studies Rosary High, Redman Road, GPA:

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Resume Overview

School Attended

  • Rosary High

Job Titles Held:

  • Custodian
  • Waitress
  • Barista
  • Associate Trainer


  • High School Diploma

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