Highly dedicated and dependable Custodial Worker with a stellar work ethic and customer service history. Adept multitasker able to handle a number of cleaning and repair projects with thoroughness and efficiency. .
Highlights
Extensive custodial maintenance experience
Strong familiarity with building cleaners and chemicals
Exceptional knowledge of maintenance equipment tools and supplies
Superior ability to use potentially dangerous substances and tools safely and appropriately
Outstanding ability to coordinate maintenance activities with management and other custodial staff
Excellent physical stamina for repetitive and demanding tasks
Experience
Custodian, 12/2016 to CurrentGlobal University － Springfield, MO
Plan and implement appropriate response to emergency situations.
Performed routine activities at assigned school site; sweep, scrub, mop, wax and polish floors and vacuum rugs and carpets in classrooms, offices, workshops and other assigned work areas; spot clean carpets.
Clean restrooms, office areas, entryways;
Clean and disinfect drinking fountains, sinks, toilets, showers and urinals; clean mirrors, tile and windows.
Report safety, sanitary and fire hazards to appropriate authority; report and recommend need for maintenance repairs to appropriate authority; maintain security of buildings; report suspicious or unauthorized individuals on campus; report infractions of rules to supervisor.
Pack, unpack, load supplies, materials and other items.
Lock and unlock doors; maintain security of assigned areas according to established guidelines.
Pick up paper, trash and debris around school grounds and in buildings; sweep and clean walkways and entrances; dispose of trash according to established procedures; wash out trash cans and follow established sanitation procedures and standards.
Operate cleaning equipment such as vacuums, floor stripper, cleaning, buffer and polisher, scrubbers, as assigned.
Participate in major cleaning projects as assigned.
Perform other duties as assigned.
Maintain regular attendance.
Front End Manager, 06/2016 to 01/2017Drury University － Springfield, MO
Provided support to departmental functions for all front end processes, manage all customer requests and ensure resolution for same.
Supervised all sampling of all store products and ensure efficient maintenance and use of all equipment and ensure safety in operation of all machineries.
Participated in all store meetings and manage all cash drawers and ensure appropriate resolution of all customer issues to provide good services.
Trained store associates and all customer care representatives and schedule all front end staff to ensure proper coverage of entire store to handle all customer issues conveniently.
Coordinated with customers and obtain efficient feedback for all services and work according to safety regulations.
Monitored all checkers and ensure customers get served within required timeframe.
Lead Custodian, 02/2006 to 02/2016Evangel University － Springfield, MO
Supervision of staff and campus work study students
Plan and implement appropriate response to emergency situations.
Performed routine activities at assigned school site; sweep, scrub, mop, wax and polish floors and vacuum rugs and carpets in classrooms, offices, workshops and other assigned work areas; spot clean carpets.
Clean restrooms, office areas, entryways;
Clean and disinfect drinking fountains, sinks, toilets, showers and urinals; clean mirrors, tile and windows.
Report safety, sanitary and fire hazards to appropriate authority; report and recommend need for maintenance repairs to appropriate authority; maintain security of buildings; report suspicious or unauthorized individuals on campus; report infractions of rules to supervisor.
Pack, unpack, load supplies, materials and other items.
Lock and unlock doors; maintain security of assigned areas according to established guidelines.
Pick up paper, trash and debris around school grounds and in buildings; sweep and clean walkways and entrances; dispose of trash according to established procedures; wash out trash cans and follow established sanitation procedures and standards.
Operate cleaning equipment such as vacuums, floor stripper, cleaning, buffer and polisher, scrubbers, as assigned.
Participate in major cleaning projects as assigned.
Perform other duties as assigned.
Maintain regular attendance.
Customer Service Supervisor, 02/2003 to 02/2005Flagship Randall's － Austin, TX
Successfully managed the activities of store members in multiple locations. Resolved customer questions, issues and complaints.
Handled money in the safe for the store, and issued money to cashiers and picked it up from them when necessary.
Trained new employees when necessary, and implemented new company policies and procedures when they asked to.
Provide information to customers by verifying understanding of request; answering questions; offering assistance.
Collects revenue by receiving and recording payments.
Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.
Improves quality results by evaluating processes; recommending changes.
Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.
Education and Training
Master of Arts:2015EVANGEL UNIVERSITY － Springfield, MOCURRICULUM AND INSTRUCTION
Master of Arts:Intercultural Studies,2002EVANGEL UNIVERSITY － Springfield, MOIntercultural Studies
Bachelor of Arts:1994SOUTHESTERN UNIVERSITY － Lakeland, FL
Skills
People skills: great communication skills, enthusiastic
people person, advanced problem-solving, great organizational skills
