Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Polite, professional, successful in applying strong communication and problem resolution skills to each customer issue. Skillful in building long-lasting, loyal customer relationships. Punctual and efficient, friendly service face-to-face as well as over the phone. Dependable worker dedicated to maintaining cleanliness and upkeep for facilities and rooms. Speedy preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Dependable Janitor with comprehensive background in cleaning services and grounds maintenance. Exceptional attendance record. Trustworthy individual with years of experience cleaning buildings. Dynamic organizational, communication and problem solving skills. Known for completing multiple and projects within required timeframes. Seasoned facilities team member with expertise in cleaning, stocking and maintaining closets, product inventory and landscape facilities. Takes pride maintaining tidy, clean and sanitized spaces for optimal safety, comfort and professionalism. Team-oriented, punctual and hardworking. Experienced customer satisfaction with over 4 years of experience in call centers. Excellent reputation for resolving problems and improving customer satisfaction. Recognized consistently for performance excellence and contributions to success in customer service and job performance industry.

  • Customer service
  • Creating Itineraries
  • Safety Procedure
  • Call center operations
  • Complaint resolution
  • Communication and Interpersonal Skills
  • Positive Team Player
  • Strong Work Ethic
  • Physical Stamina
  • Team Collaboration
  • Decision Making
  • Microsoft Office
  • Kept Workspace Tidiness
Work History
08/2020 to 05/2021 Custodian Catholic Health Initiative | Grimes, IA,
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Assembled basic furniture and supplies for classrooms.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Kept janitorial closets clean and organized.
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
04/2019 to 03/2020 Travel Agent Call Center Rep Vista Unified School District | Vista, CA,
  • Arranged travel accommodations for groups, couples, families.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Described and explained details about product options to inform customers and guide purchasing decisions.
  • Trained six to eight weeks with guidelines on how to handle specific customer needs in order to have the customer satisfied.
  • Processed payments amounts on multiple cards with a few guest and one call. and was successfully charged each one.
  • Concise with private and sensitive information thus to be secured.
  • Assured customers with best service provided matching their needs.
  • Serviced various, repetitive and similar customer needs to fit their tailored vacations.
  • Researched specific deals and coupons for customer's satisfaction.
  • Ability to average 130 calls daily in a swift paced environment.
  • Dealt with primarily world wide calls for overseas trips and domestic trips.
  • Adjusted between day shift and night shift to fulfill team staff capacity.
05/2018 to 01/2019 Grounds Maintenance Worker Catholic Health Initiative | Henderson, NV,
  • Used cherry picker, riding lawnmower, and other equipment for grounds maintenance, to clear brush and for tree removal.
  • Trimmed greenery, shrubs and hedges to maintain uniform appearance.
  • Cleaned ditches/ right of way of debris. Maintained grounds including trimming, weeding and general clean-up.
  • Assisted in post-hurricane cleanup and repair.
08/2017 to 05/2018 Custodian Tyndall Elementary School | City, STATE,
  • Maintained clean and comfortable environments on the school campus by vacuuming, sweeping, mopping, dusting, disposing of trash, sanitizing bathrooms.
  • Stripped and refinished hard floors to maintain quality condition and appearance.
  • Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.
Expected in | Office Assistant Job Corps, Jacksonville, Florida, GPA:
Expected in High School Diploma | Bay High School, Panama City, FL GPA:

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Resume Overview

School Attended

  • Job Corps
  • Bay High School

Job Titles Held:

  • Custodian
  • Travel Agent Call Center Rep
  • Grounds Maintenance Worker
  • Custodian


  • High School Diploma

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