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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced Program Support Specalist ambitious with strong leadership and relationship-building skills. Meticulous Administrator, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance, Information Technology, Federal Program Management and Credentialing. History of being an effective team member with full understanding of the Contracting Duties and team needs. Well-versed in using Excel to create and update tracking spreadsheets. Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking Purchasing Liaison considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness. Motivated with solid experience managing all levels of large-scale projects, including budgeting and administration.

Certifications
  • Federal Project Management Certification Course (120/121)
  • Certified Yellow Belt
  • Certified Time Keeper WebTa
  • Certified Purchase Card Ordering/Holder
  • Automatic Data Processing Application Coordinator
Competencies
  • Microsoft Office (Word, Excel, Macros, Power Point, Access, Outlook) .
  • Control Point Official (Ordering), (Control Point Clerk(Ordering), (APP Tool Training(Ordering), File Man,
  • Filing EIL's, Equipment turn-in, VISTA System, WebTa, Payroll System.
  • EPAS, IT Tickets, Help Desk Response, Menu Control, ITOP's, . ZAP, Audits, Code Reset.
  • Organize, Coordinate, Schedule and Facilitate meetings and all related logistics with clients.
  • Scheduling and Coordinating.
  • Filing and Data archiving.
  • Time Keeping.
  • Risk management processes and analysis.
  • Project management (FPM 120 / 121)
  • Purchasing/Reconciliation.
  • Analyze and/or developing budgets.
  • Advanced clerical knowledge.
  • Manage Risk and Projects Mid-Level.
  • Construct a work breakdown structure.
  • Prepare project analysis documents and tailor acquisition documents to ensure that quality, effective, efficient systems or products are delivered.
  • Analyze and/or develop requirements.
  • Monitor performance and assist with quality assurance.
Work History
Credentialing, 10/2017 - 06/2019
Dollar Tree Naperville, IL,
  • Verify license renewals for State licensing boards and nationally certifying and registering organizations, including notifying staff of pending expiration's as well as alerting Service Chiefs when timely renewals are at risk.
  • Maintain a Government Credit Card for purchases, reconcile US Bank account.
  • Track personnel status through Excel Data Base and create complex Macros to perform sets of actions with automates common tasks.
  • Work with Vendors as well Multiple Facility Coordinators.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Verified data integrity and accuracy.
  • Extract information and verify accuracy on a variety of sources - Internal and External.
  • Manage Academic Training for Staff Members using the Database.
Surgical Services, 08/2015 - 10/2017
Department O Veterans Affairs City, STATE,
  • Perform a variety of Administrative duties as a Program Support coordinator, and Analyst.
  • Considered a Subject matter expert overseeing Inventory EE Scans, , Property assurance and proper documentation.
  • Primary duty included Time Keeping, ensuring management was aware of changing policies regarding leave and reasonable accommodations,.
  • Records Liaison/File Management, Arranged personnel GSA fleet scheduling and Travel needs.
  • Prepare Agenda and Maintain Scheduling for Surgical Chief.
  • Assisted as Alternate preparing Meeting Minute.
  • Compiled and analyzed data using spreadsheets or other database software such as Vista and WebTa.
  • Performed clerical duties as requested by program supervisor in a timely manner.
  • Drafted contracts, budgets and various reports with direction from manager.
  • Provided logistical support for programs, meetings and events, including room reservations, room set-up, agenda preparation, materials printing and calendar maintenance.
  • Analyzed program information to present innovative solutions to program supervisors.
  • Establish specialized queries to sort and filter data accordingly.
  • extract data and validate accuracy of information on a number of sources internal and external.
  • Contact Vendors and assist sheduling meetings with contracting.
  • Conducted operations using Vista Menus, CPRS, Managing personnel, Organize and move computer equipment, Communicating with , &T and.
  • Performed market research, sole source requirements, review specifications, and advise end users by means of the Electronic Contract Management System (eCMS), Purchase Orders, VA Form 90-2237, and Advanced Procurement Planning Equipment Portal (APP).
  • Guided users with obtaining home computer access through the Virtual Private Network (VPN) portal, which also included assistance users with establishing VISTA access.
  • Provides technical and administrative support to the Business Office staff on various applications used, e.g. Vista, Microsoft software, etc.
  • Provide Managerial / Pay assistance to over 435 Staff Members, processing and coordinating bi-weekly advancements.
  • Records Manager for Surgical Services accounting for over 400 personnel.
  • Serve as alternate ADPAC for Surgical Services Department.
Operations Assistant Manager, 06/2010 - 06/2011
US ARMY, Non Appropriate Funding City, STATE,
  • Regularly perform daily duties tracking financial Budget activities, Credit Card transactions, Audits, Check and balances, Deposits, and Authorizations.
  • Proficient using analytic review processes to identify errors or irregularities during a financial comparison.
  • This position strongly acquired oral and written communication skill sufficient to composing and delivering responses to customer questions in a clear and concise manner, while reporting the status of assigned tasks and projects.
  • Major responsibilities include ensuring employee training, inventory, policies, government property and safety drills be validated annually.
  • Created monthly employee schedules so that each shift was properly staffed.
  • Immediately addressed conflicts between employees to promote quick and successful resolution.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Compile Annual/Semi-Annual reports pertaining to hiring and separation actions.
  • Provide technical support and training to Administrative personnel.
  • Supervised new hires: recruitment, scheduled screenings, conducted interviews, background, and new hires.
Non Commissioned Officer, 09/2002 - 07/2009
United States Army City, STATE,
  • Led basic reconnaissance operations and reported enemy movements to commanding officers.
  • Served as liaison between Tradoc and Basic Traininig Soldiers to ensure the welfare of enlisted personnel and make officers aware of any potential situations that could affect mission preparedness. 
  • Delivered logistical support and verified that all deploying organizations had necessary supplies and equipment.
  • Planned and briefed personnel on missions.
  • Coordinated the logistical movement of 90,000 soldiers from home stations to deployed theaters in Iraq and Afganastan..
  • Tracked personnel and supplies within the company.
  • Accounted for more than $200 million in deployable and installation equipment.
  • Reviewed disciplinary and other adverse actions and made recommendations.
Education
MBA: Business Administration And Management, Expected in
-
University of Phoenix, Dallas. Texas - Arlington, Texas
GPA:
Bachelor of Science: Human Resources / Business Management, Expected in 2017
-
University Of Phoenix - Dallas, TX
GPA:
High School Diploma: , Expected in 2002
-
Downers Grove South HS - Downers, IL
GPA:
: Project Management, Expected in
-
VAAA - Frederick, MD
GPA:

Solid understanding of concepts of acquisition and general project management principles.Capable of handling Mid-Risk initiatives involving the competencies/performance outcomes of Project managers. Successful completion of required entry level training. Successful completion of comparable certification program. Demonstration of applicable work experience. Knowledge and skilled to contribute as an IPT member. 

- Ability to manage cost, schedule and performance attributes of Mid risk and relatively simple projects or manage more complex projects. 

- General understanding of project management practices, including risk management, budgeting, scheduling, technology management, performance-based business practices, cost management, stakeholder relations, program control and governance.

- Comprehension of agency's requirements development and life-cycle management processes.

- Ability to define and construct various project documents with appropriate mentoring and supervision.

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School Attended

  • University of Phoenix, Dallas. Texas
  • University Of Phoenix
  • Downers Grove South HS
  • VAAA

Job Titles Held:

  • Credentialing
  • Surgical Services
  • Operations Assistant Manager
  • Non Commissioned Officer

Degrees

  • MBA
  • Bachelor of Science
  • High School Diploma

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