counter salesperson resume example with 14+ years of experience
Intelligent Counter Manager recognized for achieving the company's prestigious Counter Salesmen of the Year award in 2016. Committed to ensuring satisfactory customer service, performance goals, and achievements. Adept at preparing staff schedules, evaluating staff performance and recruiting prospective job applicants. Motivated retail professional with strong sales, customer service and problem-solving abilities. Skilled at selling merchandise and able to learn new information quickly to maximize contributions and respond to changing customer preferences. Responsible and friendly at any job able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
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- Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual bases.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Recommended optimal merchandise based on customer needs and desires.
- Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
- Maintained records related to sales and placed special orders for desired items.
- Described merchandise and explained use, operation, and care of merchandise to customers.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Coordinated restocks by working closely with parts manager to fill critical gaps.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Supported service department by expertly pulling parts and updating records.
- Maintained parts system with current order and sales data.
- Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
- Handled difficult customer service situations with diplomacy and firmness and delivered friendly and knowledgeable support, resulting in repeat customers and referrals.
- Built and maintained thorough knowledge of store products and current promotions, set up marketing displays, stocked shelves and kept store neat, clean and inviting.
- Developed and met budgets, exceeded sales performance targets and spearheaded and implemented strategies that improved sales and customer satisfaction.
- Orchestrated sales programs and revitalized relationships with dealers and independent sales representatives, resulting in broader sales network and heightened volume.
- Monitored performance targets and sales metrics of sales team to monitor productivity.
- Managed recruiting, objectives setting, coaching and performance monitoring of sales team.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Enhanced sales by implementing merchandising and promotional improvements.
- Developed and administered aggressive wholesale parts program, producing $185,000 a month in profit.
- Managed employee schedules and daily assignments.
- Received, examined and reshelved returned parts.
- Planned and prepared workflow schedules, delegating tasks for 8-member team.
- Supported sales management initiatives to optimize business development.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Completed inventory audits to identify losses and project demand.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- 3.2 GPA
- Ranked in Top 17% of class
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Resume Overview
School Attended
- Cook High School
Job Titles Held:
- Counter Salesperson
- Parts Specialist
- Parts Sales Manager
- Assistant Manager
Degrees
- High School Diploma
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