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Contact Rep Resume Example

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CONTACT REP
Professional Summary
Accounting, Administrative assistant, or secretary position that would allow me to serve as a key member of the management team. Whicch who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Skills
  • 45 WPM typing speed
  • Works well under pressure
  • Professional phone etiquette
  • Customer service-oriented
  • Works well under pressure
  • Accurate and detailed
  • Pleasant demeanor
  • Accounting familiarity
  • Invoice processing
  • Advanced clerical knowledge
  • Microsoft Excel certified
  • Certified in 10-key
  • Microsoft Word
Work History
Contact RepDec 2011 - Jun 2014
Internal Revenue ServiceDallas, TX
Conducts personal or telephone interview with taxpayers with their individual and small business tax returns. A body of law and regulations that covers one or more types of issues of their individual and small business tax return. Keep updated with the current tax laws covering individual and small business. Help correct the taxpayer tax return. This position is a seasonal. Help when there is a disaster work with FEMA.  
Office ClerkJan 2009 - Dec 2011
KrogerAllen, TX
  • To operate cash register and electronic scanner to itemize and total customers' purchases, receive payment, and assist in bagging purchases for customers.
  • Also work at the Customer Service Desk help customers with Western Union electronic transfer monies, money orders, lottery tickets, and returns.
  • Work with the File Clerk with the price tags to update for the next week ads.
Contact RepSep 2001 - Oct 2008
Internal Revenue Dallas, TX
  • Conducts personal or telephone interview with taxpayers with their individual and small business tax returns.
  • A body of law and regulations that covers one or more types of issues of their individual and small business tax return.
  • Keep updated with the current tax laws covering individual and small business.
  • Help correct the taxpayer tax return.
  • This position is a seasonal.
  • Help when there is a disaster work with FEMA.
Executive Administrative AssistantJan 1997 - Jan 2000
JCPenney Headquarters CorporationPlano, TX
  • Provide administrative support to Managers.
  • Entrusted with handling confidential data and proprietary information Effective communication skills, both written and verbal.
  • Handled all incoming calls/e-mail from clients.
  • Schedule domestic travel for management.
  • Able to handle multiple projects concurrently.
  • Office correspondence, office maintenance, supplies, mail, filing, proposals, and marketing mailings.
  • Schedule domestic travel for management.
  • Arrange meeting room and catering for upcoming meetings.
  • Buying Unit Women's Specialty Sizes Administrative/Secretarial Provide administrative support to Buyers.
  • Entrusted with handling confidential data and proprietary information Effective communication skills, both written and verbal.
  • Handled all incoming calls/e-mail from vendors and store personnel.
  • Able to handle multiple projects concurrently.
  • Articulate and creative, offering innovative and practical solutions.
  • Produced a wide range of correspondence, bulletins, internal reports and presentations Office correspondence, office maintenance, supplies, mail, filing, and marketing mailings.
  • Accurately enter current information from various sources into weekly reports used by management staff.
  • Schedule domestic travel for management.
  • Susana C.
  • Ford Page 2 JCPenney Headquarters Corporation MIXIT/OUTERWEAR Merchandise Records Control Assistant Help the Merchandise Operation Assistance on paperwork for setting up merchandise contracts both retail and catalog.
  • Organize and maintain a record log on contracts, also where the contracts are located within the department and suppliers.
  • Set up and manage purchase orders paperwork from buyer to vendor, maintaining Merchandise Control Filing System.
  • Accurately enter current information from various sources into weekly reports used by management staff.
  • Compared data entered with source documents, and re-entered data in verification format on screen to detect errors.
  • Maintained highly accurate filing system Handled all incoming calls/e-mail from stores and suppliers.
Administrative Personnel AssistantOct 1998 - Oct 2000
JCPenney Headquarters CorporationPlano, TX
  • Provide administrative support to Director of Personnel/Stores.
  • Handled all incoming calls/e-mail from stores and suppliers Produced a wide range of correspondence, bulletins, internal reports and presentations Maintain department's compliance with payroll procedures by regularly auditing time and attendance records.
  • Process and update associate's benefits (including HMO payments, Bond Drive, and United Way Campaign).
  • Provided the establishment of personnel assistance in identifying, evaluating and resolving human relations.
  • Talked informally with establishment personnel.
  • Facilitated effective interpersonal communication among participants to improve human relations and work related problems.
  • Accurately enter current information from various sources into weekly reports used by management staff.
  • JCPenney Headquarters Corporation QA/Store Systems Dept Word Processing Detail Assistant C Provide administrative support to Managers.
  • Handled all incoming calls/e-mail from stores, suppliers, and JCPenney Warehouse.
  • Updating the database on Point of Sales Equipment all JCPenney Stores.
  • Cancel and establish maintenance contracts with IBM and NCR.
  • Set up moving of Point of Sales equipment with North American Van Lines.
  • Checking invoices and receipts with budget with Store System Support/QA.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Compiled company information and related material and distributed it to candidates.
Education
Associate of Science: HealthCollin Creek Community Plano, TX

  • Continuing education in Health

High School Diploma: 1974
Mary CarrollCorpus Christi, TX
Skills
Administrative, administrative support, ads, Articulate, auditing, benefits, budget, C, cash register, catalog, interpersonal communication, communication skills, contracts, clients, Customer Service, database, e-mail, Filing, human relations, IBM, law, Lotus 1-2-3, Director, marketing, meetings, Access, Excel, mail, money, Office, PowerPoint, Windows 95, Microsoft Word 6.0, next, payroll, Personnel, presentations, proposals, QA, retail, Sales, scanner, Secretarial, tax, telephone, Word Processing, WordPerfect 5.1, written
Additional Information
  • ADDITIONAL INFORMATION: Dedicated administrative assistant strong interest in working with my employer to enhance operations and foster a sense of teamwork among staff members. Always willing to teach and mentor peers, while remaining open to constructive criticism and advice. I am computer literate and a quick learner on new programs.
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Resume Overview

Companies Worked For:

  • Internal Revenue Service
  • Kroger
  • Internal Revenue
  • JCPenney Headquarters Corporation

School Attended

  • Collin Creek Community
  • Mary Carroll

Job Titles Held:

  • Contact Rep
  • Office Clerk
  • Executive Administrative Assistant
  • Administrative Personnel Assistant

Degrees

  • Associate of Science : Health
    High School Diploma : 1974

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