consumer services advocate resume example with 4+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
Strong organizational skills
Seasoned in conflict resolution
Active listening skills
Energetic work attitude
Telephone inquiries specialist
Customer service expert
Adaptive team player
Visual merchandising proficiency
Fashion knowledge
Opening/closing procedures
Telecommunication skills
Invoice processing
Educational Background
Southern UniversityShreveport, LAExpected in Associate of Science:Computer ScienceGPA:Status
Continuing education in Computer Science
Alabama State UniversityMontgomery, ALExpected in High School Diploma:DanceGPA:Status
Continuing education in Dance and Computer Science
Student body government representative
Alabama School of Fine ArtsBirmingham, ALExpected in 2008High School Diploma:DanceGPA:Status
Student body government representative
3.7 GPA
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members’ information.
Product Sales
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Work Experience
Boston Senior Home CareConsumer Services Advocate
Boston, MA, 05/20142015
Answered the phones, sent emails, placed orders, spoke with customers, went through troubleshooting tips, and trained new hires.
Helped the company grow into a multi branded company.
Cross-trained and provided back-up for other customer service representatives when needed.
Computed accurate sales prices for purchase transactions.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Guaranteed positive customer experiences and resolved all customer complaints.
TechnipfmcAccount Manager
Irvine, CA, 201405/2014
Answered the phones, made payments, spoke with customers, and contacted mortgage and insurance companies.
Assisted my agent in surpassing his sales goal for the month by $30,000.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Guaranteed positive customer experiences and resolved all customer complaints.
Developed new customer prospects or referrals.
Executed outbound calls to existing customer base resulting in an increase in sales.
Generated leads for new sales through telephone and email contact with customers.
AssurantCustomer Service Representative
Albuquerque, NM, 03/201311/2013
I answered phones, scheduled appointments, went through troubleshooting tips, and communicated with warranty companies and insurance providers.
Communicated all merchandise needs or issues to appropriate supervisors.
Accurately logged all daily shipping and receiving orders.
Guaranteed positive customer experiences and resolved all customer complaints.
Assisted customers with store and product complaints.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Managed quality communication, customer support and product representation for each client.
FivesShipping and Receiving
Fond Du Lac, WI, 07/201203/2013
Answered the phone, shipped out and received all packages and car parts, and worked the front counter.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Successfully interacted with customers and retail buyers to expedite orders.
Assisted customers with store and product complaints.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Assisted customers in finding out-of-stock items.
Developed new customer prospects or referrals.
Communicated all merchandise needs or issues to appropriate supervisors.
Accurately logged all daily shipping and receiving orders.
Stocked and rotated inventory regularly.
Jim N NicksHostess and Server
City, STATE, 05/201107/2012
Greeted customers and showed them to their seats
Placed orders for customers and served their food accurately and in a timely manner.
Assisted customers with store and product complaints.
Worked as a team member performing cashier duties, product assistance and cleaning.
Prevented store losses using awareness, attention to detail and integrity.
Guaranteed positive customer experiences and resolved all customer complaints.
Replenished merchandise shelves with items from the stockroom.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
United States NavySeaman Recruit
City, STATE, 04/201005/2011
Fulfilled the responsibilities of a Seaman Recruit in US Navy basic training program.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.