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Consumer Services Advocate Resume Example

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CONSUMER SERVICES ADVOCATE
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Active listening skills
  • Energetic work attitude
  • Telephone inquiries specialist
  • Customer service expert
  • Adaptive team player
  • Visual merchandising proficiency
  • Fashion knowledge
  • Opening/closing procedures
  • Telecommunication skills
  • Invoice processing
Accomplishments

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance 

  • Assisted in the managing of the company database and verified, edited and modified members' information.

Product Sales 

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Computed Data Reports 

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Work Experience
Consumer Services Advocate
June 2014 to January 2015PRADCO Outdoor Brands － Birmingham, AL
  • Answered the phones, sent emails, placed orders, spoke with customers, went through troubleshooting tips, and trained new hires.
  • Helped the company grow into a multi branded company.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Computed accurate sales prices for purchase transactions.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Guaranteed positive customer experiences and resolved all customer complaints.
Account Manager
January 2014 to June 2014All Choice Insurance Group － Birmingham, AL
  • Answered the phones, made payments, spoke with customers, and contacted mortgage and insurance companies.
  • Assisted my agent in surpassing his sales goal for the month by $30,000.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Developed new customer prospects or referrals.
  • Executed outbound calls to existing customer base resulting in an increase in sales.
  • Generated leads for new sales through telephone and email contact with customers.
Customer Service Representative
April 2013 to December 2013Myers HVAC － Birmingham, AL
  • I answered phones, scheduled appointments, went through troubleshooting tips, and communicated with warranty companies and insurance providers.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Accurately logged all daily shipping and receiving orders.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Assisted customers with store and product complaints.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Managed quality communication, customer support and product representation for each client.
Shipping and Receiving
August 2012 to April 2013Limbaugh Toyota － Birmingham, AL
  • Answered the phone, shipped out and received all packages and car parts, and worked the front counter.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Successfully interacted with customers and retail buyers to expedite orders.
  • Assisted customers with store and product complaints.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Assisted customers in finding out-of-stock items.
  • Developed new customer prospects or referrals.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Accurately logged all daily shipping and receiving orders.
  • Stocked and rotated inventory regularly.
Hostess and Server
June 2011 to August 2012Jim N Nicks － Birmingham, AL
  • Greeted customers and showed them to their seats
  • Placed orders for customers and served their food accurately and in a timely manner.
  • Assisted customers with store and product complaints.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Replenished merchandise shelves with items from the stockroom.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Seaman Recruit
May 2010 to June 2011United States Navy － Great Lakes, IL
  • Fulfilled the responsibilities of a Seaman Recruit in US Navy basic training program.
  • Selected to lay watch over entire division.
  • Selected as Guidon for my division.
Educational Background
Associate of Science : Computer ScienceSouthern University － Shreveport, LA
  • Continuing education in Computer Science


High School Diploma : DanceAlabama State University － Montgomery, AL
  • Continuing education in Dance and Computer Science
  • Student body government representative
High School Diploma : Dance, 2008Alabama School of Fine Arts － Birmingham, AL
  • Student body government representative
  • 3.7 GPA
Skills
  • Cash handling
  • Shipping and receiving
  • Careful and active listener
  • Multi-tasking
  • Professional and friendly
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Resume Overview

Companies Worked For:

  • PRADCO Outdoor Brands
  • All Choice Insurance Group
  • Myers HVAC
  • Limbaugh Toyota
  • Jim N Nicks
  • United States Navy

School Attended

  • Southern University
  • Alabama State University
  • Alabama School of Fine Arts

Job Titles Held:

  • Consumer Services Advocate
  • Account Manager
  • Customer Service Representative
  • Shipping and Receiving
  • Hostess and Server
  • Seaman Recruit

Degrees

  • Associate of Science : Computer Science
    High School Diploma : Dance
    High School Diploma : Dance , 2008

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