(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Empathetic and seasoned Youth Care Professional with over 14 years of successful experience in mentoring troubled adolescents and developing core plans to meet individualized needs of children and adults. Offering comprehensive background in social services and (enter key area of expertise based on job description), as well as extensive knowledge of Texas Family Code policies and procedures. Seeking to leverage leadership skills and expertise in providing direct supervision, behavior management and strategic treatment interventions for at-risk youth into a (enter title) role.

  • 14+ years' case management experience in social service settings including child welfare, health services and criminal justice fields
  • Excellent ability to establish connections and develop strong relationships while thriving in a highly-matrixed environment
  • Strong knowledge of principles, practices, and techniques of case management and administration, case management documentation, and records management
  • Aptitude to develop a range of instructional, management, and assessment strategies to meet the needs of adolescents
  • Skilled in providing direct crisis counseling and case coordination services to youth and families
  • Solid interpersonal, oral and written communication skills
  • Proficient in Microsoft Office Suite Products
Dillard University New Orleans, LA Expected in Bachelor of Liberal Arts : - GPA :
Work History
Phoenix Children's Hospital - Community Supervision (Probation) Officer
Paradise Valley, AZ, 04/2013 - Current

Manage a caseload of 200 probationers/parolees via in office visits, telephone reporting and collateral contact as required. Collaborate with a multi-disciplinary team in maintaining interagency contact with department heads, police detectives, child welfare organizations and attorneys to deliver services including education, counseling and drug treatment as ordered by the court.

  • Develop detailed and time-sensitive reports to assist in determining appropriate dispositions for juveniles placed on probation
  • Serve as unit lead and train new staff members on procedural and technical probation issues to improve department efficiency
  • Evaluate program effectiveness and obstacles to implementation by recommending changes to protocols in order to improve reach of services (applicable?)
  • Conduct client needs assessments based on presented issues as well as social and restorative justice models of care
  • Partner with targeted support organizations, programs and community resources as alternatives to juvenile detention (applicable?)
  • Develop key partnerships with staff of community organizations to improve access to educational services among disenfranchised youth
  • Monitor defendants' compliance and progress in treatment by reviewing reports from counseling agencies
Texas Department Of Family & Protective Services - Child Protective Services Conservatorship/Adoption Specialist
City, STATE, 11/2010 - 03/2013

Protected the public welfare in partnership with local law enforcement and other child protective service divisions. Analyzed and reported status of children in regards to treatment or maltreatment in relation to home life; followed state family and protective service mandates for best case management practice to meet the goals of child safety and well-being, permanency, family reunification, and preservation.

  • Engaged families to understand unique perspectives, challenges, solutions, and needs while collecting information through observation and interviews with both children and adults
  • Developed a Child's Service Plan outlining specific needs during placement and necessary steps for either reunification of the child and family or appropriate kinship providers
  • Coordinated pre-placement review of requests for out-of-home placement (foster care, residential treatment, relatives, or group homes) and made appropriate recommendations based on the child's various needs
  • Developed and maintained effective working relationships between CPS staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources
  • Establish a strong relationship with children and their families, fostering trust and communication in order to meet case requirements
R&L Group Inc. - Case Manager
City, STATE, 07/2007 - 12/2009

Implemented and evaluated programs while managing (enter number) caseloads per week. Provided care for members through the implementation of education, encouragement of healthy behaviors, information about resources, and coaching to optimize health status and overall functioning.

  • Served as the focal point for planning and delivering CLASS services to children and adults enrolled in the program
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs
  • Liaised with teachers to develop individualized plans to provide quality services for students with disabilities
  • Maintained accurate documentation of evaluations, assessments, and needs reports required in each individual's record
  • Met regularly with participant to discuss progress and possible problems while responding to questions and needs
  • Assisted each participant to understand and subscribe to philosophy and values of independent living, empowerment, and community integration while enrolled in program

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School Attended

  • Dillard University

Job Titles Held:

  • Community Supervision (Probation) Officer
  • Child Protective Services Conservatorship/Adoption Specialist
  • Case Manager


  • Bachelor of Liberal Arts

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