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cleaner stager resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Methodical Hotel Manager offering 4 years coordinating, marketing and administering hotel services. Well-versed in handling maintenance issues, developing budgets and inspecting facilities. Working knowledge of MS Office paired with outstanding business acumen and excellent communication skills.

Skills
  • MS Office
  • Reliable and trustworthy
  • Multitasking
  • Microsoft Office
  • Friendly, positive attitude
  • Brand management
  • Systems and automation applications
  • Hospitality
  • Leadership
  • Maintenance & Repair
  • Special event coordination
  • Social media networking
  • Decision-making
  • Critical thinking
  • Front desk management
  • Reporting
  • Customer relationship management
  • Supply inventory management
  • Focused and detail-oriented
  • Exceptional time management
Experience
Cleaner/Stager, 09/2020 to 07/2021
Custom Computer Specialists, Inc.New Hyde Park, NY,
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
  • Cleaned homes following specific and detailed protocols and requests.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Performed traditional housekeeping duties, including dusting, floor waxing, window cleaning, mopping and emptying trash.
  • Performed basic housekeeping duties such as linen washing, dishwashing, vacuuming, dusting and mopping.
  • Performed various laundry duties, including folding, ironing and pressing.
  • Organized supplies for use based on expected customer needs.
  • Checked inventory for required supplies and made lists for needed cleaning products.
Onsite Manager, 10/2018 to 08/2020
Ace HardwareGrand Rapids, MN,
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Provided end-of-month audits of resort to upper management as required.
  • Supervised daily operations of 14 room hotel with staff of 5 employees.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Booked room reservations by quoting current room rates for specific travel dates and entering customer information into computer system.
  • Managed end-to-end guest experiences, including resolving complaints and coordinating responses to individual needs.
  • Computed total bills, collected payments and issued final paperwork and instructions.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Completed all nightly updates to hotel rates and individual room charges.
  • Managed client marketing strategies and product promotion campaigns.
  • Gathered competitor data, analyzing pricing, product sales and marketing strategies.
  • Assessed company website and implemented improvements to drive traffic and revenue.
  • Communicated with online booking channels.
  • On call 24/7 in case of emergencies, late check ins, customer needs.
  • Created Facebook, Google My Business, Yelp, and company web pages.
Manager, 06/2016 to 08/2017
Roosevelt InnCity, STATE,
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Associate of Science: Human Services, Expected in 2008 to Lassen College - Susanville, CA
GPA:
  • 3.5 GPA Deans Highest Honors

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Resume Overview

School Attended

  • Lassen College

Job Titles Held:

  • Cleaner/Stager
  • Onsite Manager
  • Manager

Degrees

  • Associate of Science

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