cleaner stager resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Methodical Hotel Manager offering 4 years coordinating, marketing and administering hotel services. Well-versed in handling maintenance issues, developing budgets and inspecting facilities. Working knowledge of MS Office paired with outstanding business acumen and excellent communication skills.
Skills
MS Office
Reliable and trustworthy
Multitasking
Microsoft Office
Friendly, positive attitude
Brand management
Systems and automation applications
Hospitality
Leadership
Maintenance & Repair
Special event coordination
Social media networking
Decision-making
Critical thinking
Front desk management
Reporting
Customer relationship management
Supply inventory management
Focused and detail-oriented
Exceptional time management
Experience
09/2020 to 07/2021
Cleaner/StagerCustom Computer Specialists, Inc. – New Hyde Park, NY,
Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
Cleaned homes following specific and detailed protocols and requests.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Performed traditional housekeeping duties, including dusting, floor waxing, window cleaning, mopping and emptying trash.
Performed basic housekeeping duties such as linen washing, dishwashing, vacuuming, dusting and mopping.
Performed various laundry duties, including folding, ironing and pressing.
Organized supplies for use based on expected customer needs.
Checked inventory for required supplies and made lists for needed cleaning products.
10/2018 to 08/2020
Onsite ManagerAce Hardware – Grand Rapids, MN,
Mentored all new employees, demonstrating best methods for servicing clients and guests.
Assisted guests at check-in, providing information on various services within the hotel.
Provided end-of-month audits of resort to upper management as required.
Supervised daily operations of 14 room hotel with staff of 5 employees.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated leadership by making improvements to work processes and helping to train others.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Booked room reservations by quoting current room rates for specific travel dates and entering customer information into computer system.
Managed end-to-end guest experiences, including resolving complaints and coordinating responses to individual needs.
Computed total bills, collected payments and issued final paperwork and instructions.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Input customer data into reservation software and made immediate updates to reflect room changes.
Completed all nightly updates to hotel rates and individual room charges.
Managed client marketing strategies and product promotion campaigns.
Gathered competitor data, analyzing pricing, product sales and marketing strategies.
Assessed company website and implemented improvements to drive traffic and revenue.
Communicated with online booking channels.
On call 24/7 in case of emergencies, late check ins, customer needs.
Created Facebook, Google My Business, Yelp, and company web pages.
06/2016 to 08/2017
ManagerRoosevelt Inn – City, STATE,
Assisted guests at check-in, providing information on various services within the hotel.
Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Expected in 2008 to to
Associate of Science: Human Services Lassen College - Susanville, CA GPA: Status -
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