Customer Service professional with Microsoft Office experience. Ability to adapt to new software systems. Written correspondence capable. Extremely organized and detail oriented. Â Comfortable with incoming and outgoing calls.
Education
Red Rocks Community College, Expected in Business Administration Courses:GPA:Status
Loretto Heights College, Expected in :General StudiesGPA:StatusGeneral Studies
Spokane Community College, Expected in QuickBooks and Excel Certification courses:GPA:Status
Accomplishments
Consistently meets standards regarding number of calls handled, outgoing calls, phone call and correspondence quality on a monthly basis. Â Improved and streamlined office procedures in three office settings which led to increased productivity and lessened the work load on management. Â Received numerous accolades from clients for providing exemplary customer care.
Experience
Kaiser PermanenteClaims Examiner
Inglewood, CA,
Researching, locating and calling out to beneficiaries in order to provide them with the requested last wishes of our clients.Â
Review paperwork necessary to process claims for good order requirements, making calls out and sending correspondence regarding required information to make the paperwork in good order to get the claim processed.
Take incoming calls from beneficiaries and agents regarding death notifications, claim paperwork, options available, contract information and claim status.
NationwideIntermediate Customer Service Representative
Scottsdale, AZ,
Incoming calls regarding annuities from clients and financial advisors
Creating correspondence with clients regarding their annuities
Ongoing education regarding all areas of annuities in order to cover all phone split coverage for the call center
Receipt and understanding of emails provided throughout the day regarding changes and updates to products, systems and technical issues.
Lifeworks IncBusiness Consultant
Hartford, CT,
Called on businesses by phone to promote accreditation with the organization.
Educated businesses about the Better Business Bureau.
Improved data quality by updating or accurately adding business records.
Met and exceeded required number of sales on a monthly basis
Attended trade shows which educated businesses, created exposure and increased sales
Koorsen Fire & SecurityAccount Services Representative
Lexington, KY,
Contacted delinquent bill payers thru an auto dial system.
Offered payment programs to customers with financial hardship to assist the customer and keep the account in house collecting payments.
Educated the card holder regarding evolving credit accounts and their credit.
Skip traced on uncollected accounts.
Guardian PharmacyOffice Manager
North Port, FL,
Met owners expectations consistently in reception, payables and receivables, payroll, monthly and quarterly union and government reporting.
Managed seven rental properties.
Screened applicants, collected rent, scheduled maintenance and cleaning that kept continuous rental income and lessened concerns for property owners.
Reorganized office procedures to better the flow of daily operations.
Illinois Tool WorksManager and Administrator
Butler, PA,
Managed warehouse personnel which freed up owner to focus on creative aspect of company
Streamlined procedures, which led to more efficient production
Collected on accounts, resulting in lower delinquency percentages
Determined credit status on customer accounts by creating trade reference inquiry procedures
Shipped product via USPS, UPS, Fedex
Attended trade shows which led to higher exposure of products and increased sales
Guardian PharmacyData Entry
Oro Valley, AZ,
Achieved daily goals for outbound address verification calls which sped up delivery of product.
Researched and resolved account holds and determined course of action to the benefit of the customer and therefore the company.
Temporary position to alleviate mandatory overtime during high volume season.
Republic Services, Inc.Administrative Assistant
Wheeling, WV,
Coordinated suit drive and outfitted people needing business attire for job interviews which freed up the job developer to handle her designated duties.
Filled in for job coaches at all job sites which enabled contractual obligations to be met when staff were unavailable to carry them out.
Facilitated training sessions twice a week with groups on job and life skills so that individuals and the company were able to meet their targeted goals.
Lincare, IncData Entry
City, STATE,
Input data tickets and new customer data with accuracy and speed which increased production on a daily basis.
Kept purged and closed files updated on spreadsheets ad in rotating files which resulted in month end organization.
Nordstrom CreditCustomer Service Representative
City, STATE,
Resolved stores customer credit issues via phone.
Researched customer payment and claims.
Input detailed description on client accounts of problem resolution for future reference.
Skills
Adaptable, business administration, call center, customer service, data entry, delivery, financial, payroll, personnel, persuasive, problem resolution, quality, reception, receivables, reporting, research. QuickBooks, Microsoft Office, ten key by touch, AS/400.
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