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Claims Examiner Resume Example

Resume Score: 90%

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CLAIMS EXAMINER
Summary
Customer Service professional with Microsoft Office experience. Ability to adapt to new software systems. Written correspondence capable. Extremely organized and detail oriented.  Comfortable with incoming and outgoing calls.
Accomplishments
Consistently meets standards regarding number of calls handled, outgoing calls, phone call and correspondence quality on a monthly basis.  Improved and streamlined office procedures in three office settings which led to increased productivity and lessened the work load on management.  Received numerous accolades from clients for providing exemplary customer care.
Experience
Claims Examiner 02/1753 Transamerica Life Insurance Company Denver, CO
  • Researching, locating and calling out to beneficiaries in order to provide them with the requested last wishes of our clients. 
  • Review paperwork necessary to process claims for good order requirements, making calls out and sending correspondence regarding required information to make the paperwork in good order to get the claim processed.
  • Take incoming calls from beneficiaries and agents regarding death notifications, claim paperwork, options available, contract information and claim status.
Intermediate Customer Service Representative Transamerica Life Insurance Company Denver, Co
  • Incoming calls regarding annuities from clients and financial advisors
  • Creating correspondence with clients regarding their annuities
  • Ongoing education regarding all areas of annuities in order to cover all phone split coverage for the call center
  • Receipt and understanding of emails provided throughout the day regarding changes and updates to products, systems and technical issues.
Business Consultant 02/1753 The Better Business Bureau of Northeastern Washington Spokane, WA
  • Called on businesses by phone to promote accreditation with the organization.
  • Educated businesses about the Better Business Bureau.
  • Improved data quality by updating or accurately adding business records.
  • Met and exceeded required number of sales on a monthly basis
  • Attended trade shows which educated businesses, created exposure and increased sales
Account Services Representative Nordstrom Bank Centennial, CO
  • Contacted delinquent bill payers thru an auto dial system.
  • Offered payment programs to customers with financial hardship to assist the customer and keep the account in house collecting payments.
  • Educated the card holder regarding evolving credit accounts and their credit.
  • Skip traced on uncollected accounts.
Office Manager B & E Electric, Inc Spokane, WA
  • Met owners expectations consistently in reception, payables and receivables, payroll, monthly and quarterly union and government reporting.
  • Managed seven rental properties.
  • Screened applicants, collected rent, scheduled maintenance and cleaning that kept continuous rental income and lessened concerns for property owners.
  • Reorganized office procedures to better the flow of daily operations.
Manager and Administrator 02/1753 Far and Away Spokane, WA
  • Managed warehouse personnel which freed up owner to focus on creative aspect of company
  • Streamlined procedures, which led to more efficient production
  • Collected on accounts, resulting in lower delinquency percentages
  • Determined credit status on customer accounts by creating trade reference inquiry procedures
  • Shipped product via USPS, UPS, Fedex
  • Attended trade shows which led to higher exposure of products and increased sales
Data Entry Aerotek Staffing Agency Spokane, WA
  • Achieved daily goals for outbound address verification calls which sped up delivery of product.
  • Researched and resolved account holds and determined course of action to the benefit of the customer and therefore the company.
  • Temporary position to alleviate mandatory overtime during high volume season.
Administrative Assistant The Artisans Spokane, WA
  • Coordinated suit drive and outfitted people needing business attire for job interviews which freed up the job developer to handle her designated duties.
  • Filled in for job coaches at all job sites which enabled contractual obligations to be met when staff were unavailable to carry them out.
  • Facilitated training sessions twice a week with groups on job and life skills so that individuals and the company were able to meet their targeted goals.
Data Entry Lincare, Inc Spokane Valley, WA
  • Input data tickets and new customer data with accuracy and speed which increased production on a daily basis.
  • Kept purged and closed files updated on spreadsheets ad in rotating files which resulted in month end organization.
Customer Service Representative Nordstrom Credit Englewood, Co
  • Resolved stores customer credit issues via phone.
  • Researched customer payment and claims.
  • Input detailed description on client accounts of problem resolution for future reference.
Education
Business Administration Courses Red Rocks Community College
General Studies Loretto Heights College General Studies
QuickBooks and Excel Certification courses Spokane Community College
Skills
Adaptable, business administration, call center, customer service, data entry, delivery, financial, payroll, personnel, persuasive, problem resolution, quality, reception, receivables, reporting, research. QuickBooks, Microsoft Office, ten key by touch, AS/400.
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Resume Overview

Companies Worked For:

  • Transamerica Life Insurance Company
  • The Better Business Bureau of Northeastern Washington
  • Nordstrom Bank
  • B & E Electric, Inc
  • Far and Away
  • Aerotek Staffing Agency
  • The Artisans
  • Lincare, Inc
  • Nordstrom Credit

School Attended

  • Red Rocks Community College
  • Loretto Heights College
  • Spokane Community College

Job Titles Held:

  • Claims Examiner
  • Intermediate Customer Service Representative
  • Business Consultant
  • Account Services Representative
  • Office Manager
  • Manager and Administrator
  • Data Entry
  • Administrative Assistant
  • Customer Service Representative

Degrees

  • Business Administration Courses
    General Studies
    QuickBooks and Excel Certification courses

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