LiveCareer-Resume

claim reviewer resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • Religion:
  • Military service:
  • :
Professional Summary

Talented professional good multitasking, organizational and verbal and written communication skills. Expertise includes data entry while communicating with customers simultaneously and maintaining accurate records of the conversation.

Skills
  • Creative Thinking
  • Attention to Detail
  • Product Advertisements
  • Clear Communication
  • Complex Problem Solving
  • Idea Brainstorming
  • Tone and Language Variations
  • Verbal and Written Communication
  • Critical Thinking
  • Customer Service
  • Fact Checking
  • Data Entry
Work History
Claim Reviewer, 10/2018 - Current
Perkins Restaurants Roseville, MN,
  • Answered phone calls for family's reporting a death.
  • Collected information and located any life insurance benefits an individual had to start the process.
  • Provided any additional information that would be helpful when someone has passed away.
  • Assisted with paperwork completion in reference to life insurance so claims could be promptly handled and paid out.
  • Communicated with team of any issues that have arisen to get any issues resolved.
  • Made phone calls to involved parties to provide required information or to obtain what was needed.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Remained impartial in order to advise clients based on circumstances.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Offered services to families who needed additional resources to cope with their circumstances.
Service Leader, 08/2013 - 10/2018
Cracker Barrel Old Country Stores Council Bluffs, IA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Warmly greeted all customers and utilized active listening skills to determine what they required assistance with.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Escalated issues to the proper supervisors when standard processes were not effective.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Researched product locations and if items were at a different facility, arranged for drop shipments.
  • Stepped up to assist the customer service manager with complaints and issues during times when the department was short-staffed.
  • Checked the status of orders with backordered products each day and made sure that once available, the items were shipped.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Recommended alternative items if product was out of stock.
  • Participated in physical inventory counts monthly.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Answered customer questions about product availability and shipment times.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Asked open-ended questions to assess customer needs.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Learned, referenced and applied product knowledge information.
  • Mentored new sales associates to contribute to the store's positive culture.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Responded to all customer inquiries thoroughly and professionally.
  • Worked with the management team to implement the proper division of responsibilities.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Assisted customers with food selection, inquiries and order customization requests.
Delivery Driver, 04/2010 - 10/2010
Grandes Pizzeria & Restaurant City, STATE,
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Submitted receipts and money received from deliveries at the end of each shift
Education
Associate of Science: Math And Science, Expected in 2013
-
MVCC - Utica, NY,
GPA:
Status -

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Resume Overview

School Attended

  • MVCC

Job Titles Held:

  • Claim Reviewer
  • Service Leader
  • Delivery Driver

Degrees

  • Associate of Science

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