claim reviewer resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Religion:
Military service:
:
Professional Summary
Talented professional good multitasking, organizational and verbal and written communication skills. Expertise includes data entry while communicating with customers simultaneously and maintaining accurate records of the conversation.
Skills
Creative Thinking
Attention to Detail
Product Advertisements
Clear Communication
Complex Problem Solving
Idea Brainstorming
Tone and Language Variations
Verbal and Written Communication
Critical Thinking
Customer Service
Fact Checking
Data Entry
Work History
Claim Reviewer, 10/2018 - Current Perkins Restaurants – Roseville, MN,
Answered phone calls for family's reporting a death.
Collected information and located any life insurance benefits an individual had to start the process.
Provided any additional information that would be helpful when someone has passed away.
Assisted with paperwork completion in reference to life insurance so claims could be promptly handled and paid out.
Communicated with team of any issues that have arisen to get any issues resolved.
Made phone calls to involved parties to provide required information or to obtain what was needed.
Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Remained impartial in order to advise clients based on circumstances.
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Offered services to families who needed additional resources to cope with their circumstances.
Service Leader, 08/2013 - 10/2018 Cracker Barrel Old Country Stores – Council Bluffs, IA,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Warmly greeted all customers and utilized active listening skills to determine what they required assistance with.
Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
Escalated issues to the proper supervisors when standard processes were not effective.
Resolved customer service issues using company processes and policies and provided updates to customers.
Researched product locations and if items were at a different facility, arranged for drop shipments.
Stepped up to assist the customer service manager with complaints and issues during times when the department was short-staffed.
Checked the status of orders with backordered products each day and made sure that once available, the items were shipped.
Designed displays to make the store experience interactive, engaging and reassuring.
Educated customers about the brand to incite excitement about the company's mission and values.
Recommended alternative items if product was out of stock.
Participated in physical inventory counts monthly.
Priced merchandise, stocked shelves and took inventory of supplies.
Answered customer telephone calls promptly and in an appropriate manner.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Answered customer questions about product availability and shipment times.
Documented all customer inquiries and comments thoroughly and quickly.
Asked open-ended questions to assess customer needs.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Maintained cleanliness and presentation of stock room and production floor.
Referred unresolved customer grievances to designated departments for further investigation.
Learned, referenced and applied product knowledge information.
Mentored new sales associates to contribute to the store's positive culture.
Greeted customers in a timely fashion, while quickly determining their needs.
Maintained established merchandising standards, including window, sales floor and promotional displays.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Built long-term customer relationships and advised customers on purchases and promotions.
Responded to all customer inquiries thoroughly and professionally.
Worked with the management team to implement the proper division of responsibilities.
Answered product questions with up-to-date knowledge of sales and store promotions.
Stocked and replenished merchandise according to store merchandising layouts.
Assisted customers with food selection, inquiries and order customization requests.
Delivery Driver, 04/2010 - 10/2010 Grandes Pizzeria & Restaurant – City, STATE,
Completed on-time deliveries by choosing best and most efficient routes.
Completed rush deliveries on tight timetables to satisfy customer needs.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
Submitted receipts and money received from deliveries at the end of each shift
Education
Associate of Science: Math And Science, Expected in 2013 - MVCC - Utica, NY, GPA: Status -
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