Professional Customer Service Representative with 20 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.
Skills
Customer Service Expert
Team Member
Highest Level Of Integrity
Strong Communication Skills
Strong customer focus
Fast learner
Detail-oriented
Excellent work ethic
Work History
Cheese MongerHarmons - 1189 east 700 south. St. George, Ut.09/2005 - Current
Sales Associate
Inventory Control Procedures
Customer Satisfaction
Maintained Orderly Product Displays
Maintained established merchandizing standards, including window, sales floor and promotional displays.
Determined customer needs by asking relevant questions and listening actively to the responses.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Mentored new sales associates to contribute to the store\'s positive culture.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Educated customers about the brand to incite excitement about the company\'s mission and values.
Welcomed customers into the store and helped them locate items.
Driver/Customer serviceSt. George Ford - 145 Hilton Dr. St. George, Ut.02/2003 - 09/2005
Provided an elevated customer experience to generate a loyal clientele.
Served as the main liaison between customers, management and sales team.
Built long-term customer relationships and advised customers on purchases and promotions.
Handles Multiple Responsibilities
Professional Customer Interactions
General Manager/ Asst. General ManagerFrontier Pies and Restaurant - St. George Blvd. St. George, Ut08/2001 - 02/2003
Strong Leadership
Excellent Customer Service
Efficiently Resolved Problems
Staff Development
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Managed 65-person team of cooks and back of house staff for a cafe style restaurant
Established operational objectives and work plans and delegated assignments to restaurant work force.
Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals.
Education
No degree: Small Business Management/ Supervision Management Dixie State University - St. George, Ut
Certified Health Coach: Nutrition Institute of Integrative Nutrition - New York City, New York2012
Accomplishments
Won the “Customer Service Associate of the Year” Award, September 2007.
Certifications
Health Coach practitioner conducting nutrition assessments and evaluating life style factors such as physical fitness, stress levels, consulting nutritional needs and natural healing
Certifications in Carpet Cleaning; Odor Control; Upholstery and Flood Damage
