Professional Customer Service Representative with 20 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.
Customer Service Expert
Highest Level Of Integrity
Strong Communication Skills
Strong customer focus
Excellent work ethic
Cheese MongerHarmons - 1189 east 700 south. St. George, Ut.09/2005 - Current
Inventory Control Procedures
Maintained Orderly Product Displays
Maintained established merchandizing standards, including window, sales floor and promotional displays.
Determined customer needs by asking relevant questions and listening actively to the responses.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Mentored new sales associates to contribute to the store\'s positive culture.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Educated customers about the brand to incite excitement about the company\'s mission and values.
Welcomed customers into the store and helped them locate items.
Driver/Customer serviceSt. George Ford - 145 Hilton Dr. St. George, Ut.02/2003 - 09/2005
Provided an elevated customer experience to generate a loyal clientele.
Served as the main liaison between customers, management and sales team.
Built long-term customer relationships and advised customers on purchases and promotions.
Handles Multiple Responsibilities
Professional Customer Interactions
General Manager/ Asst. General ManagerFrontier Pies and Restaurant - St. George Blvd. St. George, Ut08/2001 - 02/2003
Excellent Customer Service
Efficiently Resolved Problems
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Managed 65-person team of cooks and back of house staff for a cafe style restaurant
Established operational objectives and work plans and delegated assignments to restaurant work force.
Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
Handled understaffing, disputes, terminating employees and administering disciplinary procedures.