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Cheese Monger Resume Example

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CHEESE MONGER
Professional Summary


Professional Customer Service Representative with 20 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.
Skills
  • Customer Service Expert
  • Team Member
  • Highest Level Of Integrity
  • Strong Communication Skills
  • Strong customer focus
  • Fast learner
  • Detail-oriented
  • Excellent work ethic
Work History
Cheese MongerHarmons - 1189 east 700 south. St. George, Ut.09/2005 - Current

  • Sales Associate
  • Inventory Control Procedures
  • Customer Satisfaction
  • Maintained Orderly Product Displays
  • Maintained established merchandizing standards, including window, sales floor and promotional displays.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Mentored new sales associates to contribute to the store\'s positive culture.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Educated customers about the brand to incite excitement about the company\'s mission and values.
  • Welcomed customers into the store and helped them locate items.


Driver/Customer serviceSt. George Ford - 145 Hilton Dr. St. George, Ut.02/2003 - 09/2005
  • Provided an elevated customer experience to generate a loyal clientele.
  • Served as the main liaison between customers, management and sales team.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Handles Multiple Responsibilities
  • Professional Customer Interactions


General Manager/ Asst. General ManagerFrontier Pies and Restaurant - St. George Blvd. St. George, Ut08/2001 - 02/2003
  • Strong Leadership
  • Excellent Customer Service
  • Efficiently Resolved Problems
  • Staff Development
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Managed 65-person team of cooks and back of house staff for a cafe style restaurant
  • Established operational objectives and work plans and delegated assignments to restaurant work force.
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
  • Handled understaffing, disputes, terminating employees and administering disciplinary procedures.


Crew LeaderNeshiem\'s Cleaning - Lafayette, Co08/1992 - 08/2001
  • Customer Service
  •  Excellent Communication Skills
  • Service Technician
  • Recommended new cleaning packages to customers, resulting in a 20% in add-on business.
  • Answered customer questions about product services and in home estimates.
  • Prepared sales contracts.
  • Trained and mentored a 10 man crew.
  • Carpet Cleaning, Upholstery, Odor control, flood damage Technician
  • Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals.


Education
No degree: Small Business Management/ Supervision Management Dixie State University - St. George, Ut
Certified Health Coach: Nutrition Institute of Integrative Nutrition - New York City, New York2012
Accomplishments
  • Won the “Customer Service Associate of the Year” Award, September 2007.
Certifications
  • Health Coach practitioner conducting nutrition assessments and evaluating life style factors such as physical fitness, stress levels, consulting nutritional needs and natural healing
  • Certifications in Carpet Cleaning; Odor Control; Upholstery and Flood Damage
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Resume Overview

Companies Worked For:

  • Harmons
  • St. George Ford
  • Frontier Pies and Restaurant
  • Neshiem\'s Cleaning

School Attended

  • Dixie State University
  • Institute of Integrative Nutrition

Job Titles Held:

  • Cheese Monger
  • Driver/Customer service
  • General Manager/ Asst. General Manager
  • Crew Leader

Degrees

  • No degree : Small Business Management/ Supervision Management
    Certified Health Coach : Nutrition

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