Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Able to identify customer's needs and present appropriate company products and service offerings. Demonstrate my ability to gain customer's trust and provide exceptional follow-up, leading to increased repeat and referral business. Acquire a postion with the potential for advancement, where i can utilize my talents, knowledge, and experience.
Highlights
Microsoft office systems (including Word, Works, Excel, Outlook, PowerPoint, and Access)
Ability to multitask in various activities, while getting the job done
Strong attributes of communication skills, listening intently, reading, writing, typing 48 wpm, data entry, and excellent Internet skills
Focused on customer satisfaction
Meticulous attention to detail
General and tax accounting
Medical terminology
High customer service standards
Courteous demeanor
Experience
Certified Professional Tax Specialist (Seasonal), 11/2008 - Current Quest Diagnostics – Twinsburg, OH,
I have to use my trained knowledge of federal, state, and local tax codes and publications to prepare tax returns and make sure that my clients do not pay unnecessary taxes.
I am aware of all the provisions and annual changes in the tax laws to advise my clients competently.
My skills involve considerable research and attention to detail, with the ability to read quickly and thoroughly.
I have to work with figures and mathematical formulas, and use my familiarity with computer technology and training to complete successful tax returns.
Customer Care Representative, 02/2013 - 04/2013 Bkd, Llp – Fort Worth, TX,
I had to use my customer service skills to take inbound calls from customers who had accounts with us.
With 8 weeks of extensive training, i had the ability to assist customer's needs for their mobile device.
In my line of work I had to use my sales techniques to provide better service to my customers.
While performing these multiple task, I also had to maintain performance stats within the company's production rate.
Email Marketing Associate, 03/2010 - 11/2011 Mccoy's Building Supply – El Paso, TX,
My responsibilities were to achieve success through engaging one customer at a time in an important email about the apartment they desired.
My duties were to collaborate with advertising agencies, online communities and other relevant segments to marketing strategies.
Assist email marketing analytic teams to measure personalization performance.
I partook in the use of data entry, Internet Microsoft Office, and phone conversations with various property managers and technical support, as well as being an organized multitask rresearcher.
Front Line Cashier, 07/2008 - 03/2010 Faire – San Francisco, CA,
My duties were to welcome the customers using common courtesy, offering the a refreshing beverage of their choice; while ringing up the amount based on how many guest on their bill from a cash register.
I handled cash, checks, gift cards, as well as credit and debit cards.
Occasionally, performed the duty of refunds.
I was also responsible for answering phones and directing the calls to the appropriate department.
I had to clean and wipe down my area at the end of my shift each day.
Customer Service Merchandiser, 10/2006 - 06/2008 HH Gregg Appliances – City, STATE,
I was responsible for monitoring department maintenance and greet customers as they entered the store.
I assisted in product knowledge and inventory.
Stocked shelves and arranged displays for customer's viewing.
Assisted customers with product information and directing them to the best quality merchandise to fit their needs.
I had to use basic clerical skills such as answer multi-line phones, file papers, fax papers, data entry, and using various office supplies.
Received and processed cash and credit payments for in-store purchases.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Worked as a team member to provide the highest level of service to customers.
Organized personal and professional calendars and supplied reminders of upcoming meetings and events.
Screened telephone calls and inquiries and directed them as appropriate.
Handled incoming and outgoing correspondence, including mail, email and faxes.
Devised and maintained office systems to efficiently deal with paper flow.
Created expense reports using Microsoft Excel spreadsheets.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Maintained the front desk and reception area in a neat and organized fashion.
Education
High School Diploma: Marketing/Accounting, Expected in May 2004 - Emerald High School - Greenwood, SC GPA:
Coursework in Marketing and Advertising and Accounting
Student government representative
Member of Drama, Aframis, and Beta club
3.6 GPA
Member of FBLA (Future Business Leaders of America)
Member of Yearbook and Prom Committee
Member of ENN (Emerald News Network
Digital Photography course
Certificate of Completion: Nursing, Expected in 2014 - Piedmont Technical College - Greenville, SC GPA:
Project HOPE Program
Basic prerequisite courses in nursing
CPR trained and certified
First-Aid trained and certified
Member of first responders
Basic life support certification
CNA training classes and Medical Terminology
Associate of Arts: Psychology, Expected in 2008 - Greenville Technical College - Greenville, SC GPA: Received Who's Who American High School Award - Perfect Attendance Record GPA: 3.6
Coursework in Psychology, Biology and Chemistry
Trained in Vascular and Small Parts Ultrasounds
Skills
Accounting, advertising, attention to detail, cash register, clerical, communication skills, copying, credit, clients, customer service skills, data entry, debit, directing, email, fax, film, inspect, Internet skills, inventory, listening, marketing strategies, marketing, Access, Excel, Microsoft Office, office, Outlook, PowerPoint, Word, Works, next, publications, quality, reading, read, research, researcher, safety, sales, scheduling, Shipping, tax laws, tax, taxes, prepare tax, tax returns, technical support, answering phones, phones, phone, and typing45 to 50 wpm.
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