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Certified Professional Tax Specialist (Seasonal) Resume Example

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CERTIFIED PROFESSIONAL TAX SPECIALIST (SEASONAL)
Summary

Able to identify customer's needs and present appropriate company products and service offerings. Demonstrate my ability to gain customer's trust and provide exceptional follow-up, leading to increased repeat and referral business. Acquire a postion with the potential for advancement, where i can utilize my talents, knowledge, and experience.

Highlights
  • Microsoft office systems (including Word, Works, Excel, Outlook, PowerPoint, and Access)

  • Ability to multitask in various activities, while getting the job done

  • Strong attributes of communication skills, listening intently, reading, writing, typing 48 wpm, data entry, and excellent Internet skills
  • Focused on customer satisfaction

  • Meticulous attention to detail

  • General and tax accounting

  • Medical terminology

  • High customer service standards

  • Courteous demeanor
Experience
12/2008 to Current
Certified Professional Tax Specialist (Seasonal)M&M Tax Service － Greenwood, SC
  • I have to use my trained knowledge of federal, state, and local tax codes and publications to prepare tax returns and make sure that my clients do not pay unnecessary taxes.
  • I am aware of all the provisions and annual changes in the tax laws to advise my clients competently.
  • My skills involve considerable research and attention to detail, with the ability to read quickly and thoroughly.
  • I have to work with figures and mathematical formulas, and use my familiarity with computer technology and training to complete successful tax returns.
03/2013 to 05/2013
Customer Care RepresentativeT-Mobile Call Center － Augusta, GA
  • I had to use my customer service skills to take inbound calls from customers who had accounts with us.
  • With 8 weeks of extensive training, i had the ability to assist customer's needs for their mobile device.
  • In my line of work I had to use my sales techniques to provide better service to my customers.
  • While performing these multiple task, I also had to maintain performance stats within the company's production rate.
04/2010 to 12/2011
Email Marketing AssociateLevel One/Real Page － Greer, SC
  • My responsibilities were to achieve success through engaging one customer at a time in an important email about the apartment they desired.
  • My duties were to collaborate with advertising agencies, online communities and other relevant segments to marketing strategies.
  • Assist email marketing analytic teams to measure personalization performance.
  • I partook in the use of data entry, Internet Microsoft Office, and phone conversations with various property managers and technical support, as well as being an organized multitask rresearcher.
08/2008 to 04/2010
Front Line CashierGolden Corral － Greenville, SC
  • My duties were to welcome the customers using common courtesy, offering the a refreshing beverage of their choice; while ringing up the amount based on how many guest on their bill from a cash register.
  • I handled cash, checks, gift cards, as well as credit and debit cards.
  • Occasionally, performed the duty of refunds.
  • I was also responsible for answering phones and directing the calls to the appropriate department.
  • I had to clean and wipe down my area at the end of my shift each day.
11/2006 to 07/2008
Customer Service MerchandiserHH Gregg Appliances － Augusta, GA
  • I was responsible for monitoring department maintenance and greet customers as they entered the store.

  • I assisted in product knowledge and inventory.

  • Stocked shelves and arranged displays for customer's viewing.

  • Assisted customers with product information and directing them to the best quality merchandise to fit their needs.

  • I had to use basic clerical skills such as answer multi-line phones, file papers, fax papers, data entry, and using various office supplies.

  • Received and processed cash and credit payments for in-store purchases.

  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

  • Worked as a team member to provide the highest level of service to customers.
08/2003 to 05/2004
ReceptionistCambridge Metals & Plastics － Augusta, SC
  • Organized personal and professional calendars and supplied reminders of upcoming meetings and events.

  • Screened telephone calls and inquiries and directed them as appropriate.

  • Handled incoming and outgoing correspondence, including mail, email and faxes.

  • Devised and maintained office systems to efficiently deal with paper flow.

  • Created expense reports using Microsoft Excel spreadsheets.

  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

  • Designed electronic file systems and maintained electronic and paper files.

  • Maintained the front desk and reception area in a neat and organized fashion.
Education
May 2004
High School Diploma: Marketing/AccountingEmerald High School － Greenwood, SC, USA
  • Coursework in Marketing and Advertising and Accounting

  • Student government representative

  • Member of Drama, Aframis, and Beta club

  • 3.6 GPA

  • Member of FBLA (Future Business Leaders of America)

  • Member of Yearbook and Prom Committee

  • Member of ENN (Emerald News Network

  • Digital Photography course
2014
Certificate of Completion: NursingPiedmont Technical College － Greenville, SC, USA
  • Project HOPE Program

  • Basic prerequisite courses in nursing

  • CPR trained and certified

  • First-Aid trained and certified

  • Member of first responders

  • Basic life support certification

  • CNA training classes and Medical Terminology

2008
Associate of Arts: PsychologyGreenville Technical College － Greenville, SC, USAGPA: Received Who's Who American High School Award - Perfect Attendance Record GPA: 3.6
  • Coursework in Psychology, Biology and Chemistry

  • Trained in Vascular and Small Parts Ultrasounds

Skills

Accounting, advertising, attention to detail, cash register, clerical, communication skills, copying, credit, clients, customer service skills, data entry, debit, directing, email, fax, film, inspect, Internet skills, inventory, listening, marketing strategies, marketing, Access, Excel, Microsoft Office, office, Outlook, PowerPoint, Word, Works, next, publications, quality, reading, read, research, researcher, safety, sales, scheduling, Shipping, tax laws, tax, taxes, prepare tax, tax returns, technical support, answering phones, phones, phone, and typing45 to 50 wpm.

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Resume Overview

Companies Worked For:

  • M&M Tax Service
  • T-Mobile Call Center
  • Level One/Real Page
  • Golden Corral
  • HH Gregg Appliances
  • Cambridge Metals & Plastics

School Attended

  • Emerald High School
  • Piedmont Technical College
  • Greenville Technical College

Job Titles Held:

  • Certified Professional Tax Specialist (Seasonal)
  • Customer Care Representative
  • Email Marketing Associate
  • Front Line Cashier
  • Customer Service Merchandiser
  • Receptionist

Degrees

  • High School Diploma : Marketing/Accounting
    Certificate of Completion : Nursing
    Associate of Arts : Psychology

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