LiveCareer-Resume

ccsr 1 resume example with 6+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I am a dedicated employee with a strong work ethic and a love for learning. I have been a volunteer court appointed advocate for almost 3 years in the county I reside. I was previously a volunteer for our county's Miracle League, a baseball league for kids and adults with disabilities as well. Making a difference in children's lives has always been a priority for me. The main reason I applied for my current position with the DCF call center was to take advantage of the tuition assistance program so I could pursue a degree in social services as it has been a life goal since I was 18 years old. I was also a licensed EMT but let my license lapse due to no longer being able to work in that field at that time. Almost all of my previous employment involved customer service, and I have truly enjoyed all of my previous positions. I am a trustworthy, dedicated, and reliable person at work and in my personal life.

Skills
  • Creative Problem Solving
  • Customer Service
  • De-escalation Techniques
  • Resilient
  • Works well under pressure
  • Easily adapts
  • Quick learner

  • Efficient and Detail-Oriented
Experience
03/2022 to Current CCSR 1 Sbm Management | San Francisco, CA,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Answered incoming calls providing frontline customer support or assistance with product and service transactions.
  • Maintained knowledge of current policies, and security practices.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to resolve issues.
  • Answered inbound calls to facilitate customer service.
  • Set up and activated customer accounts.
04/2021 to 06/2022 CSR Indiana State University | Terre Haute, IN,
  • Consulted with customers to resolve service and billing issues.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Made outbound calls to obtain account information.
03/2015 to 01/2016 Communications Officer Troon Golf, L.L.C. | Byron, MN,
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Used radio, telephone and computer system to update first responders with new information.
  • Mentored junior team members and managed employee relationships.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Researched vehicle, wanted and missing persons information.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Recognized by management for providing exceptional customer service.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Assisted departments with special requests for assistance and BOLOs.
06/2009 to 04/2013 Bar Manager The National Tavern | City, STATE,
  • Increased revenue by promoting additional products and assisting with beverage menu.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Restocked beer and liquor regularly and after special events.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored patron alcohol consumption to encourage safety.
  • Monitored cash intake to reduce discrepancies.
  • Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Created signature beverages to increase revenue and patron loyalty.
  • Poured wine, beer and cocktails for patrons.
Education and Training
Expected in 04/2015 Certificate | Emergency Medicine Camden County Public Safety Training, St. Marys, GA, GPA:

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Resume Overview

School Attended

  • Camden County Public Safety Training

Job Titles Held:

  • CCSR 1
  • CSR
  • Communications Officer
  • Bar Manager

Degrees

  • Certificate

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