Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Affiliations Certified Crisis Response Advocate, Arizona AFCE - American Fraud Certified Examiners Training (ongoing) Victim Assistance Volunteer for MPD, Maricopa, AZ (Not on roaster) Areas of Expertise Demonstrated strong communication skills through Crisis Response Training (certified) Ability to de-escalate clients in another vulnerable emotional state with strong interpersonal skills, which makes for great customer service. Aware of legal and ethical standards. Strong analytical skills and pay attention to detail. Technical skills including proficiency in Excel, Word, PowerPoint, Spreadsheet as well as the ability to quickly adapt to new software and system applications. Fluency in Italian I have excellent customer service skills.
  • Exceptional interpersonal communication
  • Excellent time management skills
  • Effective problem solver
  • Negotiation expert
  • Adherence to high customer service standards
  • Microsoft Outlook, Word and Excel
  • Inventory control

  • Physical restraint training
  • Security hardware
  • Behavioral intervention specialist
  • Investigations expert
  • Windows XP proficiency
  • Certified in First Aid
  • Loss prevention trainer
  • Interrogation techniques
Work History
10/2013 to Current Catering Manager/Server/Cook Xpo Logistics Inc. | Waite Park, MN,


    • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
    • Verified proper portion sizes and consistently attained high food quality standards.
    • Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.
    • Led shifts while personally preparing food items and executing requests based on required specifications.
    • Regularly interacted with guests to obtain feedback on product quality and service levels.
    • Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.
2009 to 10/2013 Dedicated Customer Service Manager AlphaBio Centrex, LLC | City, ,


    • Investigated and resolved customer inquiries and complaints in an empathetic manner.
    • Met all customer call guidelines including service levels, handle time and productivity.
    • Solved unresolved customer issues.
    • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
    • Effective liaison between customers and internal departments.
    • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
    • Managed work flow to exceed quality service goals.
01/1998 to 05/2000 Loss Prevention Agent Wal Mart | City, STATE,


    • Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
    • Detained and interviewed shoplifters, resulting in a [75]% higher rate of cash and merchandise recovery.
    • Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
    • Advised security team and conducted investigations of significant threats and the loss or misappropriation of assets.
  • Analyzed and investigated all incidents alongside functional management and security supervisors.
1997 to 09/1998 Intern Private Investigator Intellisource | City, STATE,
  • Criminal and non-criminal surveillance monitoring.
  • Wrote reports on unsafe condition, equipment and/or injury.
  • Prepared court documents and handling of the evidence.
  • Trained surveillance and communication techniques on negotiating with cultural differences.
Expected in Current Insurance Claims Adjuster 11/2013­ Ongoing University da Padova, Italy (Italian Language/Culture | Insurance Fraud US Career Institute, Phoenix, AZ - Online GPA:
Expected in 1984 | Torrey Pines High School, Del Mar, CA GPA:

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School Attended

  • US Career Institute
  • Torrey Pines High School

Job Titles Held:

  • Catering Manager/Server/Cook
  • Dedicated Customer Service Manager
  • Loss Prevention Agent
  • Intern Private Investigator


  • Insurance Claims Adjuster 11/2013­ Ongoing University da Padova, Italy (Italian Language/Culture

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