Personable, friendly and solution-oriented CSR with over 25 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, Sakes and custom service, time management and sales. Dedicated to customer loyalty and satisfaction.
Cheerful and upbeat with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.
Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Negotiated and closed deals with minimal oversight.
Made recommendations to customers to promote brand effectiveness and product benefits.
Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
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