LiveCareer-Resume

caretaker resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • Religion:
  • Military service:
  • :
Summary

Personable, friendly and solution-oriented CSR with over 25 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, Sakes and custom service, time management and sales. Dedicated to customer loyalty and satisfaction.

Cheerful and upbeat with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

Skills
  • Medication distribution
  • Personal care
  • Mobility assistance
  • Housekeeping support
  • Emotional support
Experience
Caretaker, 01/2015 - Current
Pacific National Perth, WA,
  • Assisted patients with bladder and bowel needs by helping to restroom, [Action] and [Action].
  • Managed residents' activities of daily living, including bathing, dressing and personal grooming.
  • Kept room spaces, linens and restrooms clean and refreshed with supplies.
  • Assisted patients with transportation and mobility needs such as moving between wheelchairs and beds.
Teller Associate, 10/2018 - 10/2019
Selco Community Credit Union Albany, OR,
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Counted as much as $[Amount] in daily funds with manual and machine-assisted methods.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Processed cash withdrawals.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Balanced daily cash deposits and vault inventory with zero error rate.
Alcohol and Drug Counselor, 08/2011 - 11/2014
County Of Merced Merced, CA,
  • Assisted management with designing and implementing program of individual and group therapy sessions.
  • Helped clients transcend addiction and rebuild lives by empowering each with knowledge and skills.
  • Partnered with clients to inspire and help maintain positive life changes.
  • Maintained clinical documentation for each case with detailed and timely updates.
  • Led supportive group discussions and education sessions with alcohol and drug users and families.
  • Collected urine samples from clients to test for substances.
  • Conducted chemical dependency program orientation sessions
  • Identified treatment goals based on individual diagnosis and history.
  • Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
  • Maintained thorough clinical treatment notes.
  • Facilitated group and individual counseling for [Population].
  • Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
Customer Service Representative, 11/2001 - 08/2009
City National Bank Of West Virginia Ashland, KY,

Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Negotiated and closed deals with minimal oversight.
Made recommendations to customers to promote brand effectiveness and product benefits.
Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.

  • Recommended accessories and delivered details regarding latest promotions to increase sales.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Networked to build client base and promote products to new and existing clients.
  • Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Education and Training
Associate of Applied Science: Alcohol And Drug Counselor , Expected in 12/2010
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ICDC College - Los Angeles, CA
GPA:
Status -
  • 4 GPA
  • Honor Roll 2009-2010
: , Expected in
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Midwestern University - Wichita Falls, TX
GPA:
Status -
: Basic , Expected in
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Midwestern State University - Wichita Falls, TX
GPA:
Status -
High School Diploma: , Expected in 05/1971
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Perryton High School - Perryton, TX
GPA:
Status -

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Resume Overview

School Attended

  • ICDC College
  • Midwestern University
  • Midwestern State University
  • Perryton High School

Job Titles Held:

  • Caretaker
  • Teller Associate
  • Alcohol and Drug Counselor
  • Customer Service Representative

Degrees

  • Associate of Applied Science
  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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