Caregivers Resume Example Company Name - Millersburg, Pennsylvania

CAREGIVERS

Professional Summary

Experienced caregiver knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking customer service rep bringing 20 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Skills

State Regulations Knowledge
First Aid and Safety
Patient care
Inbound and Outbound Calling
Sales
Invoicing

Shipping and Receiving
Sales Goals
Client Needs Assessment
Customer Complaint Resolution
New Product Information

Work History

Caregivers, 10/2019 to Current
Company Name – City, State

Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Worked to improve and enhance patient lives through effective and compassionate care.
Built strong relationships with clients to deliver emotional support and companionship.

Call Center Agent, 04/2009 to 03/2011
Company Name – City, State

Contributed to company achieving and holding industry-leading customer service ratings.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Helped clients protect assets through variety of strategies.

Call Center Customer Service Specialist, 07/2006 to 02/2010
Company Name – City, State

Maintained accurate and current customer account data with manual forms processing and digital information updates.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Entered customer interaction details in to track requests, document problems and record solutions offered.
Educated customers on current promotions, upgrades or new offerings available under current plan.
Addressed escalated customer service issues sent from [Type] and [Type] teams to save customer relationships.
Researched issues through identification of similar past problems and recommended most appropriate solution.

Customer Service Cashier, 10/2001 to 11/2006
Company Name – City, State

Restocked, arranged and organized merchandise in front lanes to drive product sales.
Requested official identification for cigarettes and other purchases and verified details, consistently meeting strict legal standards of underage sales.
Monitored self-checkout systems and provided assistance or intervention where required.
Resolved customer complaints and maintained clean and tidy checkout area.
Handled approximately [Number] daily credit and cash transactions for customers with accuracy and speed.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
Educated customers on promotions to enhance sales.
Assisted customers with locating and choosing merchandise in any store department.
Prepared and submitted end-of-shift reports using [Software].
Processed POS transactions, including checks, cash and credit purchases or refunds.
Used POS system to enter orders, process payments, and issue receipts.

Education

High School Diploma: 06/1985
Romulus Senior High School - City, State

Additional Information

I feel with all the customer service jobs i have learned how to show what is needed to have 100% customer service. i place myself in there shoes so i can have the best call. I believe that because i have hands on with customers also make me a even better person which shows in my job.

Resume Overview

School Attended

Romulus Senior High School

Job Titles Held:

Caregivers
Call Center Agent
Call Center Customer Service Specialist
Customer Service Cashier

Degrees

High School Diploma : 06/1985

Caregivers Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

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