LiveCareer-Resume

caregivers resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Experienced caregiver knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking customer service rep bringing 20 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Skills
  • State Regulations Knowledge
  • First Aid and Safety
  • Patient care
  • Inbound and Outbound Calling
  • Sales
  • Invoicing
  • Shipping and Receiving
  • Sales Goals
  • Client Needs Assessment
  • Customer Complaint Resolution
  • New Product Information
Work History
Caregivers, 09/2019 - Current
The Mentor Network Swansea, MA,
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Built strong relationships with clients to deliver emotional support and companionship.
Call Center Agent, 03/2009 - 02/2011
Halo Branded Solutions Saginaw, MI,
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Helped clients protect assets through variety of strategies.
Call Center Customer Service Specialist, 06/2006 - 01/2010
Raising Cane's Chalmette, LA,
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Entered customer interaction details in to track requests, document problems and record solutions offered.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Addressed escalated customer service issues sent from [Type] and [Type] teams to save customer relationships.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
Customer Service Cashier, 09/2001 - 10/2006
Walmart City, STATE,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Requested official identification for cigarettes and other purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Handled approximately [Number] daily credit and cash transactions for customers with accuracy and speed.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Prepared and submitted end-of-shift reports using [Software].
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Used POS system to enter orders, process payments, and issue receipts.
Education
High School Diploma: , Expected in 06/1985
-
Romulus Senior High School - Romulus, MI
GPA:
Status -
Additional Information

I feel with all the customer service jobs i have learned how to show what is needed to have 100% customer service. i place myself in there shoes so i can have the best call. I believe that because i have hands on with customers also make me a even better person which shows in my job.

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Resume Overview

School Attended

  • Romulus Senior High School

Job Titles Held:

  • Caregivers
  • Call Center Agent
  • Call Center Customer Service Specialist
  • Customer Service Cashier

Degrees

  • High School Diploma

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