Hardworking office clerk accustomed to fast-paced environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding objectives.Talented, offering 15 years of experience at processing high volumes of error-free transactions and meeting departmental goals and maximizing customer service. Bilingual and proficient in managing conversational flow and diffusing difficult customer situations. Adhieres to high standards and best practices. Proven ability to establish rapport with people. Practiced in opening, delegating and closing tickets with speed and accuracy.
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