Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Hardworking office clerk accustomed to fast-paced environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding objectives.Talented, offering 15 years of experience at processing high volumes of error-free transactions and meeting departmental goals and maximizing customer service. Bilingual and proficient in managing conversational flow and diffusing difficult customer situations. Adhieres to high standards and best practices. Proven ability to establish rapport with people. Practiced in opening, delegating and closing tickets with speed and accuracy.
Skills
Office management software
Data entry
Scheduling and calendar management
Project management
File and data retrieval systems
Customer relations
Experience
12/2020 to CurrentCare ProviderAlways Best Care Senior Services | Loudon, TN,
Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
Arrange medication and reminded patients to take each according to correct schedule.
Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.
Maintained safety by eliminating hazards and correcting issues.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
06/2017 to CurrentFront Office ClerkLkq Corp | Maryland Hgts, MO,
Kept track of the daily attendance of 1,010 students.
Welcomed visitors to main office with personalized and friendly assistance and asked questions to assess needs and directed to appropriate personnel.
Answered questions from staff, students and guardians and fulfilled requests with friendly and knowledgeable service.
Directed families to appropriate personnel to address concerns, resolve complaints or answer school-related questions.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items.
Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Assisted more than 30 visitors per day by helping resolve their concerns/issues or directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Entered data in school software to keep records of enrollment information.
Scheduled and confirmed appointments.
Communicated with parents, teachers and members of public with patient demeanor.
Handled confidential information carefully and with discretion.
Resolved issues with parents using active listening skills to de-escalate difficult situations.
Supported school director and teaching staff by greeting visitors, taking messages, responding to emails and completing clerical tasks.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Responded to requests for immediate office support, such as data searches or reference retrievals.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Complied with established procedures and legal requirements.
Supported development and implementation of clear and successful policies and procedures for smooth and efficient operations.
Provided hands-on training and coaching for junior staff on office policies and regulations.
Proofread documents carefully to check accuracy and completeness of all paperwork.
Collected, evaluated and stored documents securely in permanent records.
Completed elementary, middle and high school registration for 1,010 students accurately and efficiently.
Cross-trained in school nurse and business office specialist to assist in those roles during staff member absences.
Verified enrollment application information, including demographics and income for input into the lottery system.
11/2011 to 06/2017After School Program CoordinatorDemocracy Prep Public Schools | New York City, NY,
Observed daycare activities to assess quality and provided feedback to staff to improve service.
Cultivated safe and happy child-friendly environment by implementing effective security, sanitation and program policies and procedures.
Executed administrative plan and procedures to define staff responsibilities, equitable workloads and supervisory roles.
Implemented creative and educational curriculum to promote expression and individuality with varying daily activities.
Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
Promoted language development skills through reading and storytelling.
Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
Managed general housekeeping duties, including feeding, resting, and cleanup.
Balanced schedules to provide optimal rest, play and educational periods.
Managed groups with a total of up to 80 children a day ages 5 to 14
Used clear communication and professionalism to develop constructive relationships with families.
Established and maintained safe play environment for children.
Recorded information about behavior, food service and medication dispensing.
Supported children's emotional and social development with one-on-one attention.
Led children in tidying up, hand-washing and homework to teach responsibility.
Discussed new developments, misbehavior and concerns with parents or guardians.
Enforced rules to teach manners and maintain safe environment.
Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
Secured indoor and outdoor premises to protect children under care.
07/2013 to 04/2014CashierRipley's Believe It Or Not! | Myrtle Beach, SC,
Greeted customers promptly and responded to questions.
Helped in-store customers and callers find specific products, answered questions and offered product advice.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Promoted specific item options to drive sales and achieve add-on purchases.
Properly verified customer identification for alcohol or tobacco purchases.
Assisted with purchases and signing up for rewards programs.
Received payments and issued receipts.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Inspected items for damage and obtained replacements for customers.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Built and maintained productive relationships with employees.
Learned roles of other departments to provide coverage and keep store operational.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Maintained work area in clean and neat manner.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Completed daily tasks to keep areas clean and neat for maximum efficiency.
Monitored exits for security issues.
Education and Training
Expected in 05/2009GED | Las Palmas Adult School, Sacramento , CAGPA:
Expected in | San Mateo High School, San Mateo, CAGPA:
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