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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
PROFESSIONAL SUMMARY Compassionate, conscientious, and hardworking Certified Addictions Counselor, with a diverse knowledge and experience working with individuals who are seeking integrated treatment for co-occurring disorders. Comfortable in leadership roles and it's responsibilities, accompanied by an energetic, confident, eager to learn attitude. Adept at communicating treatment plan and diagnostic summary with a clinical team of professionals that include: medical, psychological, behavioral, addiction, financial ,and administrative. Through daily hands-on personal experience over the last 11 years, I have exceptional in-sight and knowledge of community, government, and industry related resources available to both individuals and their families, covering a a large variety of culturally diverse and socioeconomic backgrounds.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
01/2019 to 04/2020 Care Provider Oakmont Management Group | Los Altos, CA,
  • Currently working with two part time clients who struggle with mental health issues.
  • Initially hired to provide 24-hour, at home personal assistance and emotional support, for a client diagnosed with multiple, chronic, debilitating mental health.Illnesses.
  • Case management liaison for client and professionals involved in her behavioral treatment providing education and guidance for completion of daily life.Tasks and activities.
  • Successfully reached goals of client as higher level of autonomy were rewarded upon the ability to complete necessary daily tasks with a minimum of supervision.
  • Support included hygiene, grooming, dressing, household duties that kept an orderly, sanitary home environment, and preparation of nutritious meals and snacks.
01/2014 to 01/2019 Outreach and Operations Manager, Counselor City Of Greeley | Campion, CO,
  • Manage daily operations of nine Gateway houses, ensuring guidelines are implemented.
  • Provide supervision and support to house managers, assistants, residents, and their families.
  • Regularly travel to attend nightly house meetings, and provide management representation conflict resoltion residents; negotiate solutions that satisfy Gateway policies.
  • Assess mental health and medical history of all clients; act as confidential liaison.
  • Maintain trusting relationships with community services and agency’s for the entire Northern California Bay Area providing a reliable, consistent, and trusted resource for their clients needs.
  • Successfully partnered, developed, and launched customized programs with profit, non-profit, and government community agency’s, that ensured a trusted, snd safe housing options for their clients, and provided Gateway with a client increase of 25-50%, reaching maximum occupancy numbers, and slashing open bed times from 1 week to 24 hours.
01/2008 to 01/2019 House Manager Gateway Sober Living | City, STATE,
  • Enforce standards, policies and procedures, house rules, code of conduct and rights of residents.
  • Monitor residents’ daily schedules and provide a nightly report to include resident’s daily activities, attendance at supportive meetings, chores, observation of house rules.
  • Transport residents to and from outpatient programs, scheduled off-site activities, meetings, resident outings, physician appointments, and other resident related activities.
  • Conduct random client urinalysis drug screens / breathalyzer tests and document accordingly.
  • Coordinate and conduct weekly house meetings to discuss internal conflicts, communication needs.
  • Management and responsibility of stocking toiletries, cleaning supplies, maintence items.
  • Peer support for residents with any concerns including adjustment to a new environment, roommate differences, conflict resolution.
  • Conduct New resident orientation to includes review of house rules, chores, and general guidelines for appropriate sober behavior.
  • Light laundry, and cleaning as needed including for room changes / new residents.
  • Assist clients when needed in learning new life skills to include cooking and cleaning.
01/2011 to 01/2014 Program Assistant, Intern, Counselor Bayside Marin | City, STATE,
  • In coordination with medical staff, conducted program and facility orientations upon arrival with new residents.
  • This process included mandatory and search of personal belongings, tour of facility, and review of regulations.
  • After medical clearance, responsible for.
  • Completed all admission/intake paperwork, assessments, and evaluations to assess clients needs, documentation and discharge procedures.
  • Provided treatment planning, and case management services, in coordination with the treatment team; both one-on-one and group counseling, supervising assignments covering history of addiction, family dynamics, triggers, relapse prevention, and post-treatment plan.
  • After completing the 750 internship hours, promoted to lead shift that managed a milieu team.
  • Coordinated shift responsibilities with medical and behavioral therapy teams, crisis intervention, handled new admission calls, determined insurance approval, coordinated off-site activities, and family program weekend and visits.
Education and Training
Expected in 2014 AAS | Human Services Santa Rosa Junior College, Santa Rosa, California GPA:
Expected in Drug and Alcohol Certification | , , GPA:
GPA: 3.8
Expected in 1995 BA | Marketing Communications, Public Relations Colombia College, Chicago, Illinois GPA:
GPA: 3.75
Activities and Honors
Originally CAADE Certified Addiction Specialist, CATC II, in process of transfer to CCAP Specialized training in case management dealing with Dually Diagnosed individuals. House Manager for all female sober living house for 10 years. Proven leader in times of crisis. Thorough in clinical documentation, active listening, and motivational interviewing. Solution-focused counseling, meet client “where client is”. Exceptional self-starter, problem solver, loyalist.
Interests
VOLUNTEER EXPERIENCE , Helen Vine Detox, Marin County, California-Volunteered for 1 year, 2011 Marin Humane Society 2010-2012 New York Cares Volunteer Organization_- Field trips with local youth, weekend and holiday meal preparations, Crisis Unit, 6 years 2001-2007 Fox Cable - Lead Volunteer representing Fox Sports employees 6 years 2001-2007 Chicago Cares - 8 years 1993=2001

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Resume Overview

School Attended
  • Santa Rosa Junior College
  • Colombia College
Job Titles Held:
  • Care Provider
  • Outreach and Operations Manager, Counselor
  • House Manager
  • Program Assistant, Intern, Counselor
Degrees
  • AAS
  • Drug and Alcohol Certification
  • BA

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