LiveCareer-Resume

care provider resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Positive, highly motivated, and always professional, Customer Service Representative/Industrious Insurance Claim Coordinator, who brings more than 8 years of unyielding work ethic and loyalty. Proven history of exceeding expectations via analytical approach and building trust with customers to promote satisfaction and resolve.

Skills
  • Busy call center exp (6+ yrs)
  • Strong analytical & critical thinking skills
  • Stellar communication skills (writing, verbal, interpersonal, and active listening)
  • Effortless ability to interact w/all types
  • Customer service (achieved 97% customer satisfaction rate, maintained for 6 years)
  • Strong desire to help others (empathy & compassion driven)
  • Solid computer/app's & typing skills
  • Strong interpersonal intelligence
  • Data analysis and entry
  • Strong adaptability trait and coachable
  • Organization skills (developed a work area cheat sheet per managers request)
  • Strong multitasking & keen detail skills
  • PROBLEM-SOLVING due to strong research abilities and drive
Education and Training
Clover Park Technical College Lakewood, WA Expected in ā€“ ā€“ Diploma Earned Upon Completion : Dental Office Management And Insurance - GPA :
  • Additional Coursework in Psychology, Communication, Business Math
Experience
Oakmont Management Group - Care Provider
Irvine, CA, 01/2007 - Current
  • Maintained daily living standards.
  • Supported total well-being by planning social and physical activities.
  • Prepared healthy meals to meet unique nutrition needs.
  • Homeschooled 3 children.
  • Created and maintained house budget.
  • Developed and followed household calendar to successfully execute daily busy schedules.
Timken Co. (The) - Office Administrator
Hackettstown, NJ, 09/2006 - 01/2007
  • Mastered a high volume, 5 lined phone system.
  • Reviewed applications for in-house credit acc.
  • Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Maintained impeccable office organization.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
Dr. David Mathews. DDS - Oral Surgery Office Administrator
City, STATE, 03/2006 - 09/2006
  • Increased hygiene schedule by 47%, upon 2nd month of employment.
  • Promoted to overseeing the office, solo, on Fridays, after 2nd week of employment.
  • Monitored accounts to proactively identify aging balances.
  • Managed schedule for 7 staff and 2 doctors.
  • Greeted patients, scheduled appointments.
  • Submitted claims and preauth's + follow up.
  • Collected patient's co-payments and deductibles, posted all payments to system.
Delta Dental Insurance Of Washington State - Benefits/Claims & Trainer/Onboarding Specialist
City, STATE, 01/2000 - 03/2006
  • Promoted to Operations Trainer and Onboarding Lead in both Seattle, WA and Sacramento, CA locations, upon my 8th month of employment.
  • Monitored calls for quality and assurance.
  • Led a team of 25 employees.
  • Served as company liaison to Boeing, Washington School District's, and the Washington State Health Authority.
  • Promoted to department escalation manager.
  • Educated customers how to effectively maximize their insurance benefits.
  • Answered 80+ calls daily in a busy, call center environment, assisted customers through chat and e-mail.
  • Planned and conducted investigations of claims to confirm coverage and compensability.

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Resume Overview

School Attended

  • Clover Park Technical College

Job Titles Held:

  • Care Provider
  • Office Administrator
  • Oral Surgery Office Administrator
  • Benefits/Claims & Trainer/Onboarding Specialist

Degrees

  • Diploma Earned Upon Completion

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

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